HP 5000n manuals
Computer Equipment > Printer
When we buy new device such as HP 5000n we often through away most of the documentation but the warranty.
Very often issues with HP 5000n begin only after the warranty period ends and you may want to find how to repair it or just do some service work.
Even oftener it is hard to remember what does each function in Printer HP 5000n is responsible for and what options to choose for expected result.
Fortunately you can find all manuals for Printer on our side using links below.
387 pages 7.12 Mb
4 Contents10 1 Printer Description11 Table 1-1.Printer Features1-2 Printer Description 12 Table 1-1.Printer Features (continued)13 Table 1-2.Comparison of HP LaserJet 5000 Series PrintersHP LaserJet 5000 N 5000 GN Ethernet 10-T Max. # input bins Standard RAM 4 MB internal 8 MB1 12 MB1 250-sheetTray 500-sheet Universal Tray 1.4 GB EIO Drive Duplexer Envelope feeder 1. 4 MB internal, with remainder in DIMM 1-4 Printer Description 15 Table 1-3.Electrical SpecificationsVolts Frequency Amps Watts (typical) 16 Figure 1-2 Printer Dimensions, HP LaserJet17 Figure 1-3 Printer Dimensions, HP LaserJet 5000 N/5000 GN1-8 Printer Description 18 Printer Weight (without toner cartridge)19 Environmental RequirementsTable 1-4.Printer and Toner Cartridge Environmental Conditions Item Operating Storage Table 1-5.Acoustic Emissions (Per ISO 9296) Printer State Sound Power 1-10 Printer Description 20 Table 1-6.Paper Specifications, TraySupported Dimensions1 Capacity2 Paper 21 Table 1-7.Paper Specifications, Tray 2 or Optional 250-sheetTray1-12 Printer Description 22 Table 1-8.Paper Specifications, Optional 500-sheetTray3.To print rotated paper see the User’s Guide 4.To print custom-sizepaper see the User’s Guide 23 Table 1-9.Paper Specifications, Optional Duplex Printing Accessory (Duplexer)24 Some paper causes print quality problems, jamming, or damage to the printerFor more specific information, see “Image Defects” on page Table 1-10.Guidelines for Using Paper Symptom Problem with Paper Solution 25 Note26 Paper Weight Equivalence TableTable 1-11.Paper Weight Equivalence 27 CAUTIONLabel Construction Adhesives: Arrangement: Curl: Condition: 28 Envelope ConstructionWeight: Construction: Sizes in Tray 1: Envelopes with Double-Side-Seams 29 Envelopes with Adhesive Strips or FlapsEnvelope Margins Table 1-12.Envelope Margins Type of Address Top Margin Left Margin Envelope Storage 30 Card Stock ConstructionSmoothness: Sizes: Card Stock Guidelines 31 WARNING33 Klass 1 Laser ApparatVaroitus Varning Varo 35 Protecting the EnvironmentThe printer design eliminates: This HP LaserJet printer design reduces: 36 2 Service Approach46 3 Printer Operation47 The printer’s Control Panel consists of the following:READY 2-line Ready Data Attention display Menu Item - Value + Cancel Job Select Figure 3-1 Control Panel Layout Table 3-1.Control Panel Lights LightIndication Ready The printer is ready to print Data The printer is processing information Attention Action is required. See the Control Panel display 3-2 Printer Operation 48 Table 3-2.Control Panel KeysKey Function such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE TRAY 1 MODE=CASSETTE [Select] [Cancel Job] [Menu] [Item] [- Value +] 49 Table 3-3.Settings and DefaultsSetting or Default Explanation Setting the Display Language 50 To change a Control Panel setting:To print a Control Panel menu map: 51 Table 3-4.Information MenuItemExplanation PRINT MENU MAP PRINT CONFIGURATION PCL FONT LIST PS FONT LIST FILE DIRECTORY EVENT LOG SHOW PAPER PATH TEST 3-6 Printer Operation 52 TRAY 1 SIZETable 3-5.Paper Handling Menu ValuesExplanation TRAY 1 MODE FIRST TRAY 1 SIZE LETTER CASSETTE TRAY 1 MODE= CASSETTE TRAY 1 TYPE PLAIN TRAY 2 TYPE TRAY 3 TYPE 53 OFF54 ItemValuesCONFIGURE FUSER MODE NO MENU=NOYES [TYPE]=NORMAL NORMALLOW HIGH VELLUM CONFIGURE FUSER MODE MENU=YES NORMAL ROUGH=HIGH VELLUM=VELLUM 55 Table 3-6.Print Quality MenuRESOLUTION FASTRES 3-10 Printer Operation 56 Table 3-6.Print Quality Menu (continued)RET=MEDIUM LIGHT DARK ECONOMODE=OFF Caution 57 TONER DENSITY=3CREATE CLEANING PAGE 3-12 Printer Operation 58 Table 3-7.Printing MenuCOPIES=1 1 to PAPER ENVELOPE COM10 NO: 59 Table 3-7.Printing Menu (continued)INCHES MILLIMETERS CONFIGURE CUSTOM PAPER=YES 312 MILLIMETERS 470 MILLIMETERS FORM=60 LINES 64LINES 3.00to 12.28 INCHES 76 to 312 MILLIMETERS 5.00to 18.50 INCHES 127 to 470 MILLIMETERS PORTRAIT LANDSCAPE 5 to 3-14 Printer Operation 60 PCL FONTINTERNAL SOURCE=INTERNAL SOFT SLOT 1, 2, or SLOT 0 to NUMBER=0 0.44 to PITCH PCL SYMBOL PC-8 SET=PC-8 61 PRINT PS ERRORS=OFFYES 62 Table 3-8.Configuration MenuPOWERSAVE 30 MINUTES HOUR HOURS PERSONALITY= AUTO AUTOPCL PS AUTO 63 Table 3-8.Configuration Menu (continued)RESOURCE SAVE see this message.) AUTO 0K and up RESOURCE SAVE=ON 3-18 Printer Operation 64 RESOURCE SAVE=ONPAGE PROTECT This item appears only after a 21 PAGE message displays Memory Enhancement technology (MEt) attempts to guarantee that all pages will PAGE PROTECT to ON. This might increase chances of a 20 INSUFFICIENT chances of a CLEARABLEJOB WARNINGS=JOB ON MEMORY, PRESS GO TO CONTINUE message. If this occurs, simplify the print job or install additional memory JOB [Go] 65 AUTO CONTINUEAUTO CONTINUE TONERCONTINUE LOW=CONTINUE STOP TONER LOW CONTINUE STOP 3-20 Printer Operation 66 MOPIERSTANDARD MODE=STANDARD ENHANCED RAM DISK=OFF RAM DISK SIZE 67 RAM DISKSIZE=xxxK the amount of installed memory.) JAM RECOVERY PAPEROFF REFORMING=OFF ON RAM DISK=AUTO Determine how the printer behaves when a paper jam occurs ON: The printer automatically reprints pages after a paper jam is cleared Paper reforming has two main purposes: Print speed will be slower when PAPER REFORMING=ON 3-22 Printer Operation 68 MAINTENANCEMESSAGE=OFF PRINTER MAINTENANCE message SMALL PAPER SPEED=NORMAL SLOW OFF: The PERFORM PRINTER NORMAL 69 I/O BUFFER SIZETable 3-9.I/O Menu I/O TIMEOUT=15 I/O BUFFER=AUTO 3-24 Printer Operation 70 Table 3-9.I/O Menu (continued)I/O BUFFER SIZE 10K 100K PARALLEL HIGH SPEED=YES PARALLEL ADV FUNCTIONS=ON SERIAL PACING=DTR/ DTR/DSR DSRXON/XOFF I/O BUFFER=ON [-Value Select the speed at which data is transmitted to the printer DTR/DSR XON/XOFF SERIAL ROBUST XON 71 SERIAL ROBUSTSERIAL XON=ON PACING=XON/XOFF SERIAL BAUD RATE=9600 SERIAL DTR POLARITY=HIGH HIGH LOW 3-26 Printer Operation 72 Table 3-10.EIO MenuCFG NETWORK=NO NOVELL=ON DLC/LLC=ON TCP/IP=ON ETALK=ON CFG NOVELL=NO NO: The JetDirect Menu is not accessible YES: The JetDirect Menu appears Select whether the DLC/LLC protocol stack is enabled (on) or disabled (off) Select whether the TCP/IP protocol stack is enabled (on) or disabled (off) NO: The IPX/SPX Menu is not accessible For Ethernet cards, frame type selections include EN_8023, EN_II, EN_8022 EN_SNAP For Token Ring cards, frame type selections include TR_8022, TR_SNAP SRC RT=AUTO SINGLE R ALL RT 73 Table 3-10.EIO Menu (continued)CFG TCP/IP=NO BOOTP=YES BOOTP=NO CFG ETALK=NO ETALK PHASE=1 or 3-28 Printer Operation 74 ●You want to restore the printer’s default settings●Communication between the printer and computer has been interrupted Table 3-11.Resets Menu RESET MEMORY I/O input buffer, and makes the Control Panel defaults current DATA RECEIVED the Control Panel data loss RESTORE FACTORY SETTINGS RESET ACTIVE I/O CHANNEL RESET ALL I/O CHANNELS The DATA RECEIVED message might display on the printer’s Control Panel 75 To enter Service Mode:77 Page Count78 Table 3-12.Changing the Page CountKey Press Display [Menu+] SERVICE MENU [Item+] [Select] PAGES=0000000 [Value+] PAGES=0010000 [Select] PAGES=0010000 [Value+] PAGES=0010400 [Select] PAGES=0010400 [-Value] PAGES=0010480 [Select] PAGES=0010480 [Go] Enter the SERVICE MENU 79 Maintenance Page CountSerial Number 80 Engine Test81 Cold ResetTo perform a cold reset: Clearing NVRAM 84 HIGH SPEED PARALLEL I/OAdvanced Functions Serial Protocol BAUD Rate BAUD RATE BAUD RATE=9600 85 Pacing (Handshaking)86 4 Printer Maintenance92 5 Functional Information140 6 Removing and Replacing Parts222 7 Troubleshooting223 Table 7-1.Major Steps for TroubleshootingON 7-2 Troubleshooting 224 Table 7-1.Major Steps for Troubleshooting (continued)228 Table 7-2.Power on Defect or Blank DisplayProblemAction Is the power switch set to on 1.AC power is present in the printer DC power supply is functional (24 VDC, 5 VDC, and 3.4 VDC are being generated) If the Fan is not working: 2.Turn on the printer and check the Fan again If the Fan is still not working, perform the following steps: 1.Verify that the Fan is connected to the DC Controller Assembly 2.Replace the Fan 3.Replace the Power Supply If the Fan is working but the printer’s Control Panel is blank: 1. Print an engine test. See “Engine Test” on page b. Replace the Control Panel assembly. c. Replace the Formatter d. Replace the cable from the Control Panel 2. If the engine test is not successful, replace the Power Supply 229 Table 7-3.No AC PowerCause Action 7-8 Troubleshooting 230 Table 7-4.No DC PowerThe engine test verifies that the print engine is functioning correctly The Formatter PCA is completely bypassed during an engine test This test is very useful for isolating printer problems. The engine test prints a full page of lines across the entire printable area, and is also useful for checking and adjusting registration. The engine test prints from the “Cold Reset Paper Tray” and can be activated with the Formatter PCA removed The “Cold Reset Paper Tray” must be loaded with paper to perform an engine test. Also, ensure that the Toner Cartridge is installed in the printer 231 Engine Test Button LocationPrinting an Engine Test 235 Display the Event LogPrint the Event Log Interpret the Event Log 237 [GO]Not all messages are described (many are self-explanatory) Table 7-5.Alphabetical Printer Messages Control Panel Message Event Log Explanation Recommended Message BAD DUPLEXER CONNECTION 7-16 Troubleshooting 238 Table 7-5.Alphabetical Printer Messages (continued)BAD OPT TRAY CONNECTION The optional tray is not connected properly 1.Re-installthe optional tray 2.Make sure the optional tray is connected and the connector is not damaged 3.Replace the optional tray CANNOT DUPLEX REAR BIN OPEN CHECK INPUT DEVICE alternates with The printer cannot duplex because the rear output bin is open Close the rear output bin 1.Check the doors and trays Replace any defective tabs or sensors 3.Replace the PCA Controller in the feeder DISK DEVICE FAILURE The EIO disk had a critical failure and can no longer be used 2.Press [Go] to continue Reseat the EIO device or replace it with a new one 239 Control PanelDISK FILE OPERATION FAILED 1.Check the filename and directory name 2.Retry the task DISK FILE SYSTEM IS FULL The disk is full 1. Delete files from the EIO disk and then try again, or add a flash DIMM 2. Download or delete files from HP JetAdmin and download or delete fonts from HP FontSmart more information.) DISK IS WRITE PROTECTED FLASH DEVICE FLASH FILE OPERATION FAILED The EIO disk is protected, and no new files can be written to it The Flash DIMM had a critical failure and no longer can be used Disable the write protection through HP JetAdmin Remove the Flash DIMM and replace it with a new one Remove the flash DIMM and replace it with a new one 7-18 Troubleshooting 240 FLASH ISINPUT DEVICE CONDITION xx.yy 241 <number242 MEMORY FULL STORED DATA LOSTThe printer is offline 1.Press [Go] to continue Press [Go] to place the printer online 243 RAM DISK DEVICE FAILURERAM DISK FILE OPERATION FAILED The RAM disk had a critical failure and can no longer be used 1.Turn the printer off, and then turn the printer on to clear the message RAM DISK FILE The RAM disk is full SYSTEM IS FULL 7-22 Troubleshooting 244 TRAY x EMPTYThe RAM disk is protected, and no new files can be written to it PS301 detects paper in Tray PS401 detects paper in Tray PS1601 detects paper in the optional 250-sheetfeeder PS2001 detects paper in the optional 500-sheetfeeder 1.Load the empty tray (x) to clear the message 2.Inspect the tray for damaged tabs 3.Check Sensor Arm Flags for damage and be sure they move freely 4.Replace any defective sensors 245 TRAY x LOAD [TYPE] [SIZE]UNSUPPORTED SIZE IN TRAY [YY] The default paper size is set incorrectly 1.Load the requested paper into the specified tray (x) 2.Press [Go] to print from the next available tray 5.Inspect the switches in the tray Load a supported paper size in the tray 7-24 Troubleshooting 246 USE [TYPE] [SIZE] INSTEADWAIT FOR PRINTER TO REINITIALIZE 1.Press [-Value+] to scroll through the available types and sizes 2.Press [Select] to accept the alternate type or size Wait for the printer to reinitialize 247 Table 7-6.Numerical Printer Messages13.x PAPER JAM [LOCATION] Event Log Paper is jammed at the For all paper jam specified location (and messages, do the following: If the message persists after all jams have been from the specified cleared, a sensor might be location. Check the entire stuck or broken paper path for other pieces of paper in the path cover to clear the message 3. If the jam reoccurs see “General Paper Path 4. Check sensors and proper operation. For page 13.1PAPER JAM 13.2PAPER JAM 13.01Paper delay jam at paper feed area 13.02Paper stopped jam at paper feed area For 13.1 and 13.2: 1.Ensure that paper trays are loaded properly so paper can feed from the tray 7-26 Troubleshooting 248 Table 7-6.Numerical Printer Messages (continued)13.5PAPER JAM 13.6PAPER JAM 13.10 PAPER JAM 249 PAGE250 22 EIOBUFFER OVERFLOW PRESS GO TO 22 PARALLEL I/O 22 SERIAL I/O 251 7-30 Troubleshooting252 41.3 UNEXPECTEDThe paper size you are PAPER SIZE trying to print is not the the tray After performing the actions above, press PRINTER ERROR A temporary printing error occurred X Description 1 Unknown misprint error 2 Beam detect error 4 No VSYNC error 5 Media feed error 9 Noise VSREQ error Press [Go]. The page containing the error will automatically be reprinted If the error persists: 1.Reseat the connections to the Laser Scanner and the Engine Controller Board 2.Replace the Laser Scanner 3.Replace the Engine Controller Board 253 50.x FUSER ERRORFigure 7-3 Fuser Connectors 7-32 Troubleshooting 254 51.x PRINTER ERROR52.x PRINTER ERROR 255 53.xy.zz7-34 Troubleshooting 256 55 PRINTER ERROR56.x PRINTER ERROR CYCLE POWER TO CONTINUE 57.x PRINTER ERROR 59.x PRINTER ERROR 257 7-36 Troubleshooting259 7-38 Troubleshooting260 8x.yyyyyyyy 261 13.xx PAPER JAMTable 7-7.General Paper Path Troubleshooting Questions Use Paper Path Test to isolate problem Do paper jams occur with a specific type of media HP LaserJet Printer Family Paper Specifications Guide 7-40 Troubleshooting 262 Table 7-7.General Paper Path Troubleshooting Questions (continued)Problem 263 Paper Path Test264 Menu Map266 Configuration Page268 Verify installed options269 Table 7-8.Image Quality ChecksImage Quality Checks Action Does the problem repeat on the page Is the Toner Cartridge full and is it manufactured by HP Is the print sample similar to those in the Print Quality Tables on page 7-48 Is the problem on the Toner Cartridge drum or the Transfer Roller Use the Repetitive Defect Ruler on page Check the Toner Cartridge using the check list on page HP LaserJet Family Paper Specification Guide Compare and perform the actions recommended in the Print Quality Tables Check the Toner Cartridge 7-48 Troubleshooting 270 EconoMode271 Image Defects272 Table 7-9.Black Lines (perpendicular path)Possible Cause Table 7-10.Black Page 273 Table 7-10.Black Page (continued)Light is leaking into the printer High voltage power supply circuit is defective (not supplying the correct negative voltage) Bad Primary Charging Roller DC Controller PCA is Replace the DC Controller PCA defective. If the DC Controller turns on the laser beam continuously, the entire surface of the Photosensitive drum is neutralized causing a completely black page Laser/Scanner Assembly is faulty (turning laser on continuously) 7-52 Troubleshooting 274 Table 7-11.Blank Page275 Table 7-11.Blank Page (continued)• Full weight = 1880 grams (66.3 oz) • Empty weight = 1450 grams (51.5 oz) 7-54 Troubleshooting 276 Table 7-12.Blank Spots277 Table 7-12.Blank Spots (continued)Dirty or deformed Replace the Transfer Roller Transfer Roller See also “Dropouts” on page Table 7-13.Character Voids Paper surface too smooth for proper toner adhesion 7-56 Troubleshooting 278 Table 7-13.Character Voids (continued)Table 7-14.Creases 279 Table 7-15.Curl7-58 Troubleshooting 280 Table 7-16.Dirt on BackTable 7-17.Distorted Image 281 Table 7-17.Distorted Image (continued)Table 7-18.Dropouts 7-60 Troubleshooting 282 Table 7-18.Dropouts (continued)Table 7-19.Faded Print/Bubbles 283 Table 7-19.Faded Print/Bubbles (continued)EconoMode is on EconoMode saves toner by reducing the dot density. This may appear to be a print quality problem in some cases Laser/Scanner door is not opening properly 1.Remove and reseat the toner cartridge 7-62 Troubleshooting 284 Supply PCA isTable 7-20.Gray Background Paper does not meet printer specifications or is stored improperly Inside of printer is dirty (toner may have leaked out of the toner cartridge) 1.Print a few more pages to see if the problem corrects itself 2.Turn over the stack of paper in the tray. Also try rotating the paper 180° Make sure the printer’s operating environment meets specifications 285 Table 7-20.Gray Background (continued)Table 7-21.Horizontal Smudges 7-64 Troubleshooting 286 Table 7-22.Horizontal White LinesLack of toner or faulty Redistribute the toner in the Toner Cartridge. If the problem continues, replace the Toner Cartridge Dirt in the laser path Clean the laser path. (Remove the Laser Scanner Assembly and clean the lens.) Defective Fuser Replace the Fuser Assembly Dirty mirror in the Laser Scanner Table 7-23.Light Print, Dark Print, or Fade Toner Cartridge is low. Replace the Toner Cartridge Transfer Roller is 287 Table 7-23.Light Print, Dark Print, or Fade (continued)Table 7-24.Loose Toner 7-66 Troubleshooting 288 Table 7-25.Repetitive DefectsInspect the drum for scratches or damage. Replace the Toner Cartridge Gears are worn, causing slippage or jumping Examine and clean rollers in the paper path 289 Table 7-26.SkewBe sure that the Registration Assembly is installed is improperly installed correctly Table 7-27.Toner Smear Dirty Fusing Rollers Remove and inspect the Fusing Assembly for Toner build-upcan excessive toner build-up.Clean using alcohol cause the print on a page to smear the Toner Cartridge.) 7-68 Troubleshooting 290 Table 7-27.Toner Smear (continued)Replace the Fusing Assembly DC Controller is If a new Fusing Assembly does not resolve the problem, replace the DC Controller PCA Controller regulates fusing roller temperature Table 7-28.Toner Specks Dirt in printer 291 Table 7-28.Toner Specks (continued)PAPER SPEED=SLOW Table 7-29.Vertical Black Lines 7-70 Troubleshooting 292 Table 7-30.Vertical DotsTable 7-31.Vertical White Lines 293 Repetitive Defect Ruler295 Image System TroubleshootingHalf Self-TestFunctional Check 296 Drum Rotation Functional Check297 Communications CheckTest Message EIO Troubleshooting 299 JetDirect Configuration309 Figure 7-17 Paper Path and Components7-88 Troubleshooting 311 Table 7-32.Table 1 Sensors and SignalsName 7-90 Troubleshooting 332 8 Parts and Diagrams384 Index
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