Appendix B
Troubleshooting
In general, as long as you follow the maintenance and safety instructions provided in this manual, you should have few problems with your scanner. This chapter provides solutions to some problems that you might encounter.
IMPORTANT If you have a problem with your scanner and nothing recommended here solves it, contact your authorized Apple service center.
Note: If you have the optional Transparent Media Adapter on your scanner, you should also see the troubleshooting section in Chapter 10.
Scanning and hardware problems
The scanner icon has an “X” across it when I start up my Macintosh.
mThe scanner may be off.
Make sure the scanner is plugged in and that the power light is on.
mYou may have turned on the power in the wrong sequence.
Always switch on the scanner before you switch on the Macintosh. Shut down the Macintosh, switch the scanner on, wait about 20 seconds, and restart the Macintosh.
mThe SCSI ID number or termination may be incorrectly set.
Check the setting for the SCSI switch on the back of the scanner. For information, see Chapter 2, “Setting Up the Scanner.”
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