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IP600 manual
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Issue 5
November 2000
Contents
Main
Page
Contents
About This Document ix
1 Introduction 1
2 Desktop/Console Solutions 11
3 Adjuncts 25
4I
5 Call Center 43
6 Wireless Solutions 59
7 Computer Telephony Integration 63
8 Enterprise Class IP Solutions 65
9 Telecommuting/Virtual Office 69
10 System Administration 73
11 Networking 83
12 SNMP Native Agent Software 95
Appendix A: Avaya IP600 Features 99
Appendix B: Telephone Features 109
Appendix C: Attendant (Operator) Features 127
Index 133
Page
About This Document
Purpose
Intended audiences
How to use this document
Conventions used in this document
Security
Trademarks
How to comment on this document
1
Avaya IP600 Communications System
Announcements
AUDIX
DEFINITY Site Administration (DSA)
Call Center
Web Browser Access
Call Accounting
SNMP Native Agent
System Administration
AMIS Analog Networking
Hardware
Rack-Mounted Cabinet
Avaya IP600 Site Requirements
Page
Reliability
Incomparable service
Page
2
Telephones for the global marketplace
4600-Series IP Telephones
IP Softphones
Page
Page
Page
Page
Analog (single-line) telephones
Telephone Features
Wireless Handsets for X-Station Mobility
Teleconferencing Products
SoundStation Audioconferencing Systems
Page
Attendant Consoles
DEFINITY Attendant Console
DEFINITY PC Console
Page
Page
3
Power Systems
On hold and delayed announcement systems
Headsets
Audio and visual paging
Alerts and sensors
External speakerphones
Security devices
Call Accounting Systems
Page
4
Application overview of AUDIX
Additional sources of information
Accessing AUDIX Administration
Using DEFINITY Site Administration (DSA)
Review and test the DSA connection
Using Telnet to access AUDIX Administration
Features of AUDIX
Voice Messaging
Page
Voice mailbox
TCP/IP
* *
Avaya Message Manager
Page
Page
FAX Messaging
Automated Attendant
Bulletin Board
CornerStone Software
5
Automatic Call Distribution (ACD)
Page
Page
Basic Call Management System
Attendant Vectoring
Call Center Basic
Call Center Deluxe
Call Center Elite
CentreVu Virtual Routing
CentreVu Advocate
BCMS Vu
CentreVu CT
Requirements
CentreVu Call Management System (CMS)
CMS add-on packages
CentreVu Supervisor
CentreVu Explorer II
CentreVu Visual Vectors
CentreVu Compact Call Center Solutions Packages
6
Medium-Range mobility
Page
Long-Range mobility
DEFINITY Wireless Business System PWT
7
Server-based solutions
Third-Party applications
8
Trunks
Avaya IP Softphones
Road Warrior
Telecommuter
CentreVu IP Agent
Native H.323
Avaya IP Telephones
Avaya R300 Remote Office Communicator
Page
9
Avaya IP600 features for telecommuting
Remote Call Coverage/ Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net
Extended User Administration of Redirected Calls (Telecommuting Access)
Personal Station Access
Pipeline 15
DEFINITY Extender
AUDIX features for telecommuting
Page
10
DEFINITY Site Administration
Page
Page
Administration
Portless Administration/Administration Without Hardware
Automatic Station Relocation/Terminal Translation Initialization
Scheduling
Basic reporting
Performance measurements
ECS Reports Generator
Call Charge information
Call Detail Recording
Call Detail Recording features
Variable format records
Call Detail Recording devices
Security
Call Restrictions
11
Uniform Dial Plan
Distributed Communication System Integrated SDN and Non-Integrated SDN
Distributed Communications System and ISDN
Avaya IP600 DCS networks
QSIG global networking
World-Class Routing
Network management features
Time of Day Routing
Automatic Route Selection
Automatic Alternate Routing
Generalized Route Selection
Facility Restriction Level
Authorization codes
Network interfaces and equipment
Trunk group circuits
Digital interfaces
ISDN
Centralized Attendant Service
Main/Satellite/Tributary
Electronic Tandem Network
12
Agent Administration
Avaya IP600 Data
Via the SNMP MIB
Via the SNMP
SNMP Traps
Avaya IP600 Co-Resident Modules
GAM
WatchDog
Page
Page
A
Automatic routing features
Basic features
Page
Page
Page
Call Center features
Page
Private networking features
Trunk group features
Page
B
Handling Incoming Calls
Conference
Call Park
Misoperation Handling
Call Redirection
Page
Page
Page
Disconnecting Unanswered Calls
Speed/Convenience Calling
Abbreviated Dialing
Active Dialing
Telephone Self-Administration
Automatic Callback
Ringback Queuing
Last Number Dialed
Remote Access
Recorded Telephone Dictation Access
Emergency Access to the Attendant
Manual Originating Line Service
Trunk Flash
Special Dial Tone
Call Charge Information
Telephone Displays
Group Communication
Special Ringing
Messaging
Page
Telecommuting
Page
C
Attendant (Operator)
Attendant Console
DEFINITY PC Console
Attendant Features
Call Handling
Making Calls
Accessing the Attendant
Monitoring Calls
Centralized Attendant Service
Attendant with DCS
Index
Numerals
A
B
B
C
D
D
E
F
G
H
L
M
N
O
P
S
T
U
U
V
W
X