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555-233-001 Issue 5 November 2000

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Avaya IP600 manual 2YHUYLHZ IRU

Contents

2YHUYLHZ IRU Avaya Web Contents Adjuncts Contents Wireless Solutions Networking Appendix B Telephone Features 109 Viii About This Document How to use this documentPurpose Intended audiences Security Conventions used in this documentConventions used in this document Trademarks Trademarks How to comment on this document How to comment on this document Introduction Announcements Avaya IP600 Communications SystemAvaya IP600 Communications System Web Browser Access Definity Site Administration DSADefinity Site Administration DSA Call Center Call Accounting System AdministrationSnmp Native Agent Amis Analog Networking Rack-Mounted Cabinet HardwareHardware Avaya IP600 Rack-Mounted Cabinet Avaya IP600 Site Requirements Cabinet Type Circuit Breaker Size Distribution Unit Reliability Reliability Incomparable service Incomparable service Incomparable service Telephones for the global marketplace Desktop/Console SolutionsSeries IP Telephones Telephones for the global marketplace IP Softphones Series digital telephones Series DCP telephones Telephones for the global marketplace 6424D+M telephone Feature Series Telephones Analog single-line telephones Telephone Features Wireless Handsets for X-Station Mobility Wireless Handsets for X-Station Mobility SoundStation Audioconferencing Systems Teleconferencing ProductsTeleconferencing Products Soundstation EX with External Microphones Definity Attendant Console Attendant ConsolesDefinity PC Console Attendant Consoles An IBM-compatible personal computer with Attendant Consoles Adjuncts Power Systems Headsets On hold and delayed announcement systemsOn hold and delayed announcement systems Alerts and sensors Audio and visual pagingExternal speakerphones Audio and visual paging Security devices Security devices Call Accounting Systems Call Accounting Systems Call Accounting Systems Application overview of Audix Intuity Audix Messaging Using Definity Site Administration DSA Accessing Audix AdministrationAdditional sources of information Additional sources of information Review and test the DSA connection Accessing Audix Administration Using Telnet to access Audix Administration Features of AudixFeatures of Audix Voice Messaging Call Answer Voice Messaging languages Category Description Voice mailbox TCP/IP Avaya Message Manager Function Description Features of Audix FAX Messaging Bulletin Board Automated AttendantCornerStone Software Call Center Automatic Call Distribution ACD Automatic Call Distribution ACD Audix Automatic Call Distribution ACD Basic Call Management System Basic Call Management System Call Center Basic Attendant VectoringAttendant Vectoring Call Center Elite Call Center DeluxeCall Center Deluxe CentreVu Virtual Routing CentreVu Virtual Routing CentreVu Advocate CentreVu Advocate Bcms Vu Bcms Vu Requirements CentreVu CTCentreVu CT CentreVu Call Management System CMS CentreVu Call Management System CMS CentreVu Supervisor CMS add-on packagesCMS add-on packages CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions Packages Medium-Range mobility Wireless Solutions TransTalk Medium-Range mobility Long-Range mobility Long-Range mobility Definity Wireless Business System PWT Definity Wireless Business System PWT Computer Telephony Integration Server-based solutions Third-Party applications Third-Party applications Trunks Enterprise Class IP Solutions Road Warrior Avaya IP SoftphonesTelecommuter Avaya IP Softphones Avaya R300 Remote Office Communicator Avaya IP TelephonesCentreVu IP Agent Native H.323 Avaya R300 Remote Office Communicator Personal Station Access Avaya IP600 features for telecommutingTelecommuting/Virtual Office Station Security Codes PipelinePipeline Definity Extender Audix features for telecommutingDefinity Extender Audix features for telecommuting Definity Site Administration System Administration Definity Site Administration ~ VDN Portless Administration/Administration Without Hardware AdministrationAdministration Scheduling Scheduling Performance measurements Basic reportingBasic reporting Performance measurements ECS Reports Generator Call Charge information Call Charge information Call Detail Recording Call Detail Recording featuresVariable format records Call Detail Recording Call Detail Recording devices Call RestrictionsSecurity Uniform Dial Plan Networking Distributed Communications System and Isdn Qsig global networking Avaya IP600 DCS networksAvaya IP600 DCS networks World-Class Routing World-Class Routing Network management features Network management featuresTime of Day Routing Automatic Route Selection Generalized Route Selection Automatic Alternate Routing Facility Restriction Level Authorization codes Trunk group circuits Network interfaces and equipmentNetwork interfaces and equipment Isdn Digital interfaces Centralized Attendant Service Centralized Attendant Service Main/Satellite/Tributary Main/Satellite/Tributary Electronic Tandem Network Electronic Tandem Network Snmp Native Agent Software Agent AdministrationAvaya IP600 Data Via the Snmp MIB Avaya IP600 Co-Resident Modules Snmp TrapsVia the Snmp WatchDog License Server Logins and the LACAvaya IP600 Co-Resident Modules Avaya IP600 Co-Resident Modules Automatic routing features Avaya IP600 Features Basic features Basic features Basic features 102 Basic features Call Center features Call Center features Call Center features Private networking features Private networking features Trunk group features Trunk group features 108 Handling Incoming Calls Telephone Features Call Park ConferenceHandling Incoming Calls Misoperation Handling Call Redirection Typical Avaya IP600 Call Coverage Options Night Service Enhanced Night Service Bridged Call Appearance Multi Appearance Telephone Disconnecting Unanswered Calls Disconnecting Unanswered Calls Speed/Convenience Calling Telephone Self-AdministrationAbbreviated Dialing Active Dialing Recorded Telephone Dictation Access Remote AccessAutomatic Callback Ringback Queuing Manual Originating Line Service Emergency Access to the AttendantTrunk Flash Special Dial Tone Telephone DisplaysCall Charge Information Telephone Displays Group Communication Group Communication Special Ringing Special Ringing Messaging Messaging ~ Definity Audix ~ Intuity Audix Telecommuting Telecommuting 126 Attendant Operator Attendant Operator FeaturesAttendant Console Definity PC Console Attendant Features Attendant FeaturesCall Handling Making Calls Monitoring Calls Accessing the Attendant Centralized Attendant Service Attendant with DCS Attendant with DCS Numerals Index Conversant Audix 136 Page 138