Avaya IP600 manual Call Redirection

Handling Incoming Calls B

Call Redirection

•Call Forwarding — Call Forwarding provides four functions:

~Call Forwarding All Calls — Allows calls to be forwarded to an internal extension, external (off-net) number, an attendant, or an attendant group.

~Call Forwarding Override — Allows the user at the forwarded-to extension to override Call Forwarding and either initiate a call or transfer a call back to the forwarded-from extension.

~Call Forward Busy/Don’t Answer — Allows calls to be forwarded when the called extension is busy or when the call is not answered after an administrable interval. If the extension is busy, the call forwards immediately. If the extension is not busy, the incoming call rings the called extension, then forwards only if it remains unanswered longer than the administered interval.

~Call Forwarding Off Net — Allows calls forwarded off net to be tracked for busy or no-answer conditions. The system brings the call back for further call- coverage processing if specified conditions are met. This feature is particularly useful for Telecommuters, who can have their on-site office calls forwarded to their home offices.

•Call Coverage — Call Coverage provides automatic redirection of calls that meet specified criteria to alternate answering positions in a Call Coverage path. A coverage path can include any of the following: a telephone, an attendant group, a Uniform Call Distribution (UCD) hunt group, a Direct Department Calling (DDC) hunt group, an Automatic Call Distribution (ACD) hunt group, a voice messaging system, or a Coverage Answer Group (CAG) established to answer redirected calls.

~In addition to redirecting a call to a local answering position, you can administer Call Coverage to:

~Redirect calls based on time-of-day

~Redirect calls to a remote location

~Allow users to change back and forth between two lead-coverage paths from either an on- or off-site location

~Coverage Callback — Allows a covering user to leave a message for the called party to call back the person who called.

~Coverage Incoming Call Identification — Allows multi-appearance telephones users without a display in a Coverage Answer Group to identify an incoming call to that group.

~Go to Cover — Allows users who call another internal extension to send the call directly to coverage.

~Send All Calls — Allows users to temporarily direct all incoming calls to coverage regardless of the assigned call-coverage redirection criteria. Covering users can temporarily remove their telephones from the coverage path. The feature is activated and deactivated via a button or access code.

~Consult — Allows a covering user, after answering a call received through Call Coverage, to call the called party for private consultation. Consult can be used to let a covering user ask the principal if they want to speak with the calling party.

	Overview for Avaya IP600 Internet Protocol Communications Server
112	555-233-001 — Issue 5 — November 2000