Avaya IP600 manual Call Center features

Call Center features A

•Telephone Self Administration

•Temporary Bridged Appearance

•Tenant Partitioning

•Terminal Translation Initialization

•Terminating Extension Group

•Timed Reminder and Attendant Timers

•Transfer

•Transfer — Outgoing Trunk to Outgoing Trunk

•Translation Copy Protection

•Trunk Flash

•Trunk Group Busy/Warning Indicators to Attendant

•Trunk Identification By Attendant

•Trunk-to-Trunk Transfer

•Visually Impaired Attendant Service

•Voice Message Retrieval

•Voice Terminal Alerting Options

•Voice Terminal Display

•Whisper Page

•World Class Tone Detection

•World Class Tone Generation

Call Center features

Avaya IP600 offers the following features designed to help you set up and maintain a modern Call Center:

•Abandoned Call Search

•Add/Remove Skills

•Agent Call Handling

•Auto-Available Split

•Automatic Call Distribution

•Basic Call Management System

•BCMS-VU (additional cost)

•Best Services Routing (Queue to Best)

•Call Prompting

	Overview for Avaya IP600 Internet Protocol Communications Server
104	555-233-001 — Issue 5 — November 2000