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CentreVu Compact Call Center Solutions Packages | 5 |
CentreVu Compact Call Center Solutions Packages
The CentreVu Compact Call Center solutions are an easy and
•Basic Package
The Basic Package offers the following features:
~Support for 6, 12, 25, or 50 agents
~DEFINITY Release 9 and Release 9 Deluxe Call Center software
~Basic Call Management System RTU license
~BCMS Vu Release 2
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•Enhanced Package
The Enhanced Package offers the following features:
~Support for 6, 12, 25, or 50 agents
~Deluxe Call Center software RTU license
~Basic Call Management System RTU license
~BCMS Vu Release 2
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~Avaya IP600 Integrated Announcements are activated to enable delayed announcements
~Avaya IP600 Call Classifier circuit pack, which enables calls centers to offer callers simplified call prompting capabilities for basic menu selections and routing options without the need for a CONVERSANT system
| Overview for Avaya IP600 Internet Protocol Communications Server |
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