Avaya IP600 manual CentreVu Compact Call Center Solutions Packages

CentreVu Compact Call Center Solutions Packages 5

CentreVu Compact Call Center Solutions Packages

The CentreVu Compact Call Center solutions are an easy and cost-effective way for businesses to implement small Call Centers. Two packages are available:

•Basic Package

The Basic Package offers the following features:

~Support for 6, 12, 25, or 50 agents

~DEFINITY Release 9 and Release 9 Deluxe Call Center software Right-to-Use (RTU) license

~Basic Call Management System RTU license

~BCMS Vu Release 2 single-user license

~CD-ROM-based ACD/Vectoring training

~CD-ROM-based Basic Call Management System administrative training

•Enhanced Package

The Enhanced Package offers the following features:

~Support for 6, 12, 25, or 50 agents

~Deluxe Call Center software RTU license

~Basic Call Management System RTU license

~BCMS Vu Release 2 single-user license

~CD-ROM-based ACD/Vectoring training

~CD-ROM-based Basic Call Management System administrative training

~Avaya IP600 Integrated Announcements are activated to enable delayed announcements

~Avaya IP600 Call Classifier circuit pack, which enables calls centers to offer callers simplified call prompting capabilities for basic menu selections and routing options without the need for a CONVERSANT system

	Overview for Avaya IP600 Internet Protocol Communications Server
58	555-233-001 — Issue 5 — November 2000