9 Telecommuting/Virtual Office

Avaya’s research and independent industry studies show that telecommuters are generally 15 to 30 percent more productive. Telecommuters convert travel time into productive work time, are less likely to be distracted by normal office routines, and frequently end up working longer hours with greater output. During severe weather, telecommuters can continue working while others are stuck at home without access to work-related systems and tools.

Special Avaya IP600 system modules are available for telecommuting workers. In addition, many standard Avaya IP600 and voice messaging features are effective for telecommuters.

Avaya IP600 features for telecommuting

Avaya IP600 includes several features that make telecommuting more convenient.

See ‘‘Avaya IP Softphones’’ on page 66

Remote Call Coverage/

Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net

Remote Call Coverage and Call Forwarding Off-Net allow calls to be redirected to a remote location. This allows calls that are placed to your office telephone number to be redirected to your home office. If not answered, you can administer the system to monitor calls and retrieve them for additional processing, or leave calls at the remote location. There is a one-second delay before the caller connects to the remote telephone.

Extended User Administration of Redirected

Calls (Telecommuting Access)

Extended User Administration of Redirected Calls (also called Telecommuting Access) allows you to change the active call coverage path or forwarding extension from any on-site or off-site location. This feature allows you to change the path or extension from your home office.

Personal Station Access

Personal Station Access allows you to transfer telephone station preferences and permissions to any other compatible telephone. Preferences can include the definition of terminal buttons, abbreviated dial lists, and Class of Service and Class of Restrictions permissions. It can be used on-site or off-site using DEFINITY Extender. This feature has several telecommuting applications. For example, several telecommuting employees can share an office on different days of the week.

Overview for Avaya IP600 Internet Protocol Communications Server

 

555-233-001 — Issue 5 — November 2000

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Avaya manual Telecommuting/Virtual Office, Avaya IP600 features for telecommuting, Personal Station Access