Audix features for telecommuting | Avaya IP600 guide

AUDIX features for telecommuting	9

	Overview for Avaya IP600 Internet Protocol Communications Server
72	555-233-001 — Issue 5 — November 2000

Image 84

Avaya IP600 manual Audix features for telecommuting

Contents

2YHUYLHZ IRU Avaya Web Contents Contents Adjuncts Wireless Solutions Networking Appendix B Telephone Features 109 Viii How to use this document About This DocumentPurpose Intended audiences Conventions used in this document SecurityConventions used in this document Trademarks Trademarks How to comment on this document How to comment on this document Introduction Avaya IP600 Communications System AnnouncementsAvaya IP600 Communications System Definity Site Administration DSA Web Browser AccessDefinity Site Administration DSA Call Center System Administration Call AccountingSnmp Native Agent Amis Analog Networking Hardware Rack-Mounted CabinetHardware Avaya IP600 Site Requirements Avaya IP600 Rack-Mounted Cabinet Distribution Unit Cabinet Type Circuit Breaker Size Reliability Reliability Incomparable service Incomparable service Incomparable service Desktop/Console Solutions Telephones for the global marketplaceSeries IP Telephones IP Softphones Telephones for the global marketplace Series digital telephones Series DCP telephones Telephones for the global marketplace 6424D+M telephone Feature Series Telephones Analog single-line telephones Telephone Features Wireless Handsets for X-Station Mobility Wireless Handsets for X-Station Mobility Teleconferencing Products SoundStation Audioconferencing SystemsTeleconferencing Products Soundstation EX with External Microphones Attendant Consoles Definity Attendant ConsoleDefinity PC Console Attendant Consoles An IBM-compatible personal computer with Attendant Consoles Power Systems Adjuncts On hold and delayed announcement systems HeadsetsOn hold and delayed announcement systems Audio and visual paging Alerts and sensorsExternal speakerphones Audio and visual paging Security devices Security devices Call Accounting Systems Call Accounting Systems Call Accounting Systems Intuity Audix Messaging Application overview of Audix Accessing Audix Administration Using Definity Site Administration DSAAdditional sources of information Additional sources of information Accessing Audix Administration Review and test the DSA connection Features of Audix Using Telnet to access Audix AdministrationFeatures of Audix Voice Messaging Call Answer Voice Messaging languages Voice mailbox Category Description TCP/IP Avaya Message Manager Function Description Features of Audix FAX Messaging Automated Attendant Bulletin BoardCornerStone Software Call Center Automatic Call Distribution ACD Automatic Call Distribution ACD Audix Automatic Call Distribution ACD Basic Call Management System Basic Call Management System Attendant Vectoring Call Center BasicAttendant Vectoring Call Center Deluxe Call Center EliteCall Center Deluxe CentreVu Virtual Routing CentreVu Virtual Routing CentreVu Advocate CentreVu Advocate Bcms Vu Bcms Vu CentreVu CT RequirementsCentreVu CT CentreVu Call Management System CMS CentreVu Call Management System CMS CMS add-on packages CentreVu SupervisorCMS add-on packages CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions Packages Wireless Solutions Medium-Range mobility Medium-Range mobility TransTalk Long-Range mobility Long-Range mobility Definity Wireless Business System PWT Definity Wireless Business System PWT Server-based solutions Computer Telephony Integration Third-Party applications Third-Party applications Enterprise Class IP Solutions Trunks Avaya IP Softphones Road WarriorTelecommuter Avaya IP Softphones Avaya IP Telephones Avaya R300 Remote Office CommunicatorCentreVu IP Agent Native H.323 Avaya R300 Remote Office Communicator Avaya IP600 features for telecommuting Personal Station AccessTelecommuting/Virtual Office Pipeline Station Security CodesPipeline Audix features for telecommuting Definity ExtenderDefinity Extender Audix features for telecommuting System Administration Definity Site Administration Definity Site Administration ~ VDN Administration Portless Administration/Administration Without HardwareAdministration Scheduling Scheduling Basic reporting Performance measurementsBasic reporting ECS Reports Generator Performance measurements Call Charge information Call Charge information Call Detail Recording features Call Detail RecordingVariable format records Call Detail Recording Call Restrictions Call Detail Recording devicesSecurity Networking Uniform Dial Plan Distributed Communications System and Isdn Avaya IP600 DCS networks Qsig global networkingAvaya IP600 DCS networks World-Class Routing World-Class Routing Network management features Network management featuresTime of Day Routing Automatic Route Selection Automatic Alternate Routing Generalized Route Selection Authorization codes Facility Restriction Level Network interfaces and equipment Trunk group circuitsNetwork interfaces and equipment Digital interfaces Isdn Centralized Attendant Service Centralized Attendant Service Main/Satellite/Tributary Main/Satellite/Tributary Electronic Tandem Network Electronic Tandem Network Agent Administration Snmp Native Agent SoftwareAvaya IP600 Data Via the Snmp MIB Snmp Traps Avaya IP600 Co-Resident ModulesVia the Snmp WatchDog Logins and the LAC License ServerAvaya IP600 Co-Resident Modules Avaya IP600 Co-Resident Modules Avaya IP600 Features Automatic routing features Basic features Basic features Basic features 102 Basic features Call Center features Call Center features Call Center features Private networking features Private networking features Trunk group features Trunk group features 108 Telephone Features Handling Incoming Calls Conference Call ParkHandling Incoming Calls Misoperation Handling Call Redirection Typical Avaya IP600 Call Coverage Options Night Service Enhanced Night Service Bridged Call Appearance Multi Appearance Telephone Disconnecting Unanswered Calls Disconnecting Unanswered Calls Telephone Self-Administration Speed/Convenience CallingAbbreviated Dialing Active Dialing Remote Access Recorded Telephone Dictation AccessAutomatic Callback Ringback Queuing Emergency Access to the Attendant Manual Originating Line ServiceTrunk Flash Telephone Displays Special Dial ToneCall Charge Information Telephone Displays Group Communication Group Communication Special Ringing Special Ringing Messaging Messaging ~ Definity Audix ~ Intuity Audix Telecommuting Telecommuting 126 Attendant Operator Features Attendant OperatorAttendant Console Definity PC Console Attendant Features Attendant FeaturesCall Handling Making Calls Accessing the Attendant Monitoring Calls Centralized Attendant Service Attendant with DCS Attendant with DCS Index Numerals Conversant Audix 136 Page 138