Avaya IP600 manual Attendant Features, Call Handling

Attendant Features C

Attendant Features

Call Handling

•Listed Directory Number — llows outside callers to access your attendant group in two ways, depending on the type of trunk used for the incoming call. You can allow attendant group access via incoming direct inward dial trunks, or you can allow attendant group access via incoming Central Office) and foreign exchange trunks.

•Call Waiting — Allows an Attendant to let a single-line telephone user who is on the phone know that a call is waiting. The Attendant is then free to answer other calls. The Attendant hears a call waiting ringback tone and the busy telephone user hears a call waiting tone. This tone is heard only by the called telephone user.

•Calling of Inward Restricted Stations — A telephone with a Class of Restriction that is inward restricted cannot receive public network, attendant-originated, or attendant-extended calls. This feature allows you to override this restriction.

•Priority Queue — Places incoming calls to the Attendant in an orderly queue when these calls cannot go immediately to the Attendant. This feature allows you to define twelve different categories of incoming attendant calls, including emergency calls, which are given the highest priority.

•Override of Diversion Features — Allows an Attendant to bypass diversion features such as Send All Calls and Call Coverage by putting a call through to an extension even when these diversion features are on. This feature, together with Attendant Intrusion, can be used to get an emergency or urgent call through to a telephone user.

•Backup Alerting — Notifies backup Attendants that the primary Attendant cannot pick up a call. It provides both audible and visual alerting to backup stations when the attendant queue reaches its queue warning level. When the queue drops below the queue warning level, alerting stops. Audible alerting also occurs when the attendant console is in night mode, regardless of the Attendant queue size.

•Timed Reminder and Attendant Timers — Automatically alerts the Attendant after an administered time interval for the following types of calls: extended calls to be answered or waiting to be connected to a busy single-line telephone, one- party calls placed on hold on the console, and transferred calls that have not been answered after transfer. Timed Reminder informs the Attendant that a call requires additional attention. After the Attendant reconnects to the call, the user can either choose to try another extension number, hang up, or continue to wait. DEFINITY ECS supports a variety of administrable attendant timers for use in a variety of situations.

•Privacy (Attendant Lockout) — Prevents an Attendant from re-entering a multiple-party connection held on the console unless recalled by a telephone user. This feature is administered on a system-wide basis. It is either activated or not activated.

•Intrusion (Call Offer) — Allows an Attendant to enter an existing call to inform the person being called about a message or another call.

	Overview for Avaya IP600 Internet Protocol Communications Server
128	555-233-001 — Issue 5 — November 2000