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Avaya IP600 manual Attendant Consoles

Models: IP600

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Attendant Consoles	2

	Overview for Avaya IP600 Internet Protocol Communications Server
24	555-233-001 — Issue 5 — November 2000

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Avaya IP600 manual Attendant Consoles

Contents

2YHUYLHZ IRU Avaya Web Contents Contents AdjunctsWireless Solutions Networking Appendix B Telephone Features 109 Viii How to use this document About This DocumentPurpose Intended audiencesConventions used in this document SecurityConventions used in this document Trademarks TrademarksHow to comment on this document How to comment on this documentIntroduction Avaya IP600 Communications System AnnouncementsAvaya IP600 Communications System Definity Site Administration DSA Web Browser AccessDefinity Site Administration DSA Call CenterSystem Administration Call AccountingSnmp Native Agent Amis Analog NetworkingHardware Rack-Mounted CabinetHardware Avaya IP600 Site Requirements Avaya IP600 Rack-Mounted CabinetDistribution Unit Cabinet Type Circuit Breaker SizeReliability ReliabilityIncomparable service Incomparable serviceIncomparable service Desktop/Console Solutions Telephones for the global marketplaceSeries IP Telephones IP Softphones Telephones for the global marketplaceSeries digital telephones Series DCP telephones Telephones for the global marketplace 6424D+M telephone Feature Series Telephones Analog single-line telephones Telephone Features Wireless Handsets for X-Station Mobility Wireless Handsets for X-Station MobilityTeleconferencing Products SoundStation Audioconferencing SystemsTeleconferencing Products Soundstation EX with External Microphones Attendant Consoles Definity Attendant ConsoleDefinity PC Console Attendant ConsolesAn IBM-compatible personal computer with Attendant Consoles Power Systems AdjunctsOn hold and delayed announcement systems HeadsetsOn hold and delayed announcement systems Audio and visual paging Alerts and sensorsExternal speakerphones Audio and visual pagingSecurity devices Security devicesCall Accounting Systems Call Accounting SystemsCall Accounting Systems Intuity Audix Messaging Application overview of AudixAccessing Audix Administration Using Definity Site Administration DSAAdditional sources of information Additional sources of informationAccessing Audix Administration Review and test the DSA connectionFeatures of Audix Using Telnet to access Audix AdministrationFeatures of Audix Voice MessagingCall Answer Voice Messaging languages Voice mailbox Category DescriptionTCP/IP Avaya Message Manager Function Description Features of Audix FAX Messaging Automated Attendant Bulletin BoardCornerStone Software Call Center Automatic Call Distribution ACD Automatic Call Distribution ACDAudix Automatic Call Distribution ACD Basic Call Management System Basic Call Management SystemAttendant Vectoring Call Center BasicAttendant Vectoring Call Center Deluxe Call Center EliteCall Center Deluxe CentreVu Virtual Routing CentreVu Virtual RoutingCentreVu Advocate CentreVu AdvocateBcms Vu Bcms VuCentreVu CT RequirementsCentreVu CT CentreVu Call Management System CMS CentreVu Call Management System CMSCMS add-on packages CentreVu SupervisorCMS add-on packages CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions PackagesWireless Solutions Medium-Range mobilityMedium-Range mobility TransTalkLong-Range mobility Long-Range mobilityDefinity Wireless Business System PWT Definity Wireless Business System PWTServer-based solutions Computer Telephony IntegrationThird-Party applications Third-Party applicationsEnterprise Class IP Solutions TrunksAvaya IP Softphones Road WarriorTelecommuter Avaya IP SoftphonesAvaya IP Telephones Avaya R300 Remote Office CommunicatorCentreVu IP Agent Native H.323Avaya R300 Remote Office Communicator Avaya IP600 features for telecommuting Personal Station AccessTelecommuting/Virtual Office Pipeline Station Security CodesPipeline Audix features for telecommuting Definity ExtenderDefinity Extender Audix features for telecommuting System Administration Definity Site AdministrationDefinity Site Administration ~ VDN Administration Portless Administration/Administration Without HardwareAdministration Scheduling SchedulingBasic reporting Performance measurementsBasic reporting ECS Reports Generator Performance measurementsCall Charge information Call Charge informationCall Detail Recording features Call Detail RecordingVariable format records Call Detail RecordingCall Restrictions Call Detail Recording devicesSecurity Networking Uniform Dial PlanDistributed Communications System and Isdn Avaya IP600 DCS networks Qsig global networkingAvaya IP600 DCS networks World-Class Routing World-Class RoutingNetwork management features Network management featuresTime of Day Routing Automatic Route SelectionAutomatic Alternate Routing Generalized Route SelectionAuthorization codes Facility Restriction LevelNetwork interfaces and equipment Trunk group circuitsNetwork interfaces and equipment Digital interfaces IsdnCentralized Attendant Service Centralized Attendant ServiceMain/Satellite/Tributary Main/Satellite/TributaryElectronic Tandem Network Electronic Tandem NetworkAgent Administration Snmp Native Agent SoftwareAvaya IP600 Data Via the Snmp MIBSnmp Traps Avaya IP600 Co-Resident ModulesVia the Snmp WatchDogLogins and the LAC License ServerAvaya IP600 Co-Resident Modules Avaya IP600 Co-Resident Modules Avaya IP600 Features Automatic routing featuresBasic features Basic featuresBasic features 102 Basic features Call Center features Call Center featuresCall Center features Private networking features Private networking featuresTrunk group features Trunk group features108 Telephone Features Handling Incoming CallsConference Call ParkHandling Incoming Calls Misoperation Handling Call Redirection Typical Avaya IP600 Call Coverage Options Night Service Enhanced Night Service Bridged Call Appearance Multi Appearance Telephone Disconnecting Unanswered Calls Disconnecting Unanswered CallsTelephone Self-Administration Speed/Convenience CallingAbbreviated Dialing Active DialingRemote Access Recorded Telephone Dictation AccessAutomatic Callback Ringback QueuingEmergency Access to the Attendant Manual Originating Line ServiceTrunk Flash Telephone Displays Special Dial ToneCall Charge Information Telephone DisplaysGroup Communication Group CommunicationSpecial Ringing Special RingingMessaging Messaging~ Definity Audix ~ Intuity Audix Telecommuting Telecommuting126 Attendant Operator Features Attendant OperatorAttendant Console Definity PC ConsoleAttendant Features Attendant FeaturesCall Handling Making Calls Accessing the Attendant Monitoring CallsCentralized Attendant Service Attendant with DCS Attendant with DCSIndex NumeralsConversant Audix 136 Page 138