Avaya IP600 manual Call Center Deluxe, Call Center Elite

Call Center Deluxe 5

•Service Observing Remote

•Timed After Call Work/Agent Pause Between Calls

•VuStats (including the Service Level and Login IDs enhancements)

Note: 12-Agent Call Center Basic is included with Avaya IP600 software.

Call Center Deluxe

The Call Center Deluxe package, a Avaya IP600 feature, enhances the basic package by including sophisticated Call Center capabilities such as advanced routing, vectoring, and expected wait-time announcements. The Call Center Deluxe package includes the capabilities of the basic package, plus the following features:

•Call Work Codes (CWC)

•Call Vectoring

•Call Prompting (Administrable Interdigit Timeout and Administrable Converse Data-Passing Rate)

•Redirect on No Answer to Vector Directory Number

•Support Network-Provided Digits (Caller Information Forwarding)

•Service Observing on Vector Directory Numbers

•Vector Directory Number-of-Origin Announcement

•Vector Directory Number Return Destination

•Vector Administration (Route-to with/without Coverage and Multiple Audio/Music Sources)

•Vector-Initiated Service Observing

•Vectoring Advanced Routing

•Automatic Number Identification/Information Indicator (ANI/II) Digits Routing

•ASA Routing

•Best-Service Routing Single Site

•Estimated Wait Time Routing (EWT) Routing

•Vector Directory Number Calls Routing

•Wildcard Matching

Call Center Elite

The Call Center Elite package, a Avaya IP600 feature, enhances your Call Center by including all the capabilities of the deluxe package in addition to the following features:

•Expert Agent Selection

•Reason Codes for Login, Logout, and ACW

Overview for Avaya IP600 Internet Protocol Communications Server
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