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Avaya IP600 manual Avaya IP Softphones, Road Warrior, Telecommuter

Models: IP600

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Avaya IP Softphones

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Avaya IP Softphones

Avaya IP Softphones operate on a PC equipped with Microsoft Windows 95/98/NT and with TCP/IP connectivity to the Avaya IP600. Avaya IP600 used with Avaya IP Softphones offers enhancements to information display, security, and serviceability. For example, the administrator can obtain information about the Avaya IP Softphone connection type and can list registered IP stations.

Release 2 introduces the improved audio quality via i-Clarity and a call-bar option for the visual graphical user interface (phone picture is already available). A lightweight directory access protocol (LDAP) client allows access to LDAP-compliant databases. The Avaya IP Softphone Release 2 is CTI/TAPI compliant.

Multiple call appearances, conference, transfer, hold, mute, redial, and volume control are provided by the Avaya IP Softphone. Access to DEFINITY station features is standard. Multiple audio voice codecs are supported as well as multilanguage.

ECLIPS supports the following four softphone applications: Road Warrior,

Telecommuter, CentreVu IP Agent, and Native H.323.

Road Warrior

Enables use of the full feature set from temporary remote locations anywhere in the world. The road-warrior application consists of two software applications running on a PC that is connected to the Avaya IP600 over an IP network. The single network connection between the PC and Avaya IP600 carries two channels, one for the signaling path and one for the voice path. On the Avaya IP600, the road-warrior application requires the TN799C C-LAN circuit pack for signaling and the TN2302AP IP Media Processor for voice processing.

Telecommuter

Enables telecommuters to use the full Avaya IP600 feature set from home. It consists of a PC and a telephone with separate connections to Avaya IP600. The PC provides the signaling path and the user interface for call control. A standard telephone provides a high-quality voice path. The telecommuter application requires the TN799C C-LAN circuit pack for signaling. The telecommuter application does not use the TN2302AP IP Media Processor.

	Overview for Avaya IP600 Internet Protocol Communications Server
66	555-233-001 — Issue 5 — November 2000

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Avaya IP600 manual Avaya IP Softphones, Road Warrior, Telecommuter

Contents

2YHUYLHZ IRU Avaya Web Contents Contents AdjunctsWireless Solutions Networking Appendix B Telephone Features 109 Viii Purpose How to use this documentAbout This Document Intended audiencesConventions used in this document SecurityConventions used in this document Trademarks TrademarksHow to comment on this document How to comment on this documentIntroduction Avaya IP600 Communications System AnnouncementsAvaya IP600 Communications System Definity Site Administration DSA Definity Site Administration DSAWeb Browser Access Call CenterSnmp Native Agent System AdministrationCall Accounting Amis Analog NetworkingHardware Rack-Mounted CabinetHardware Avaya IP600 Site Requirements Avaya IP600 Rack-Mounted CabinetDistribution Unit Cabinet Type Circuit Breaker SizeReliability ReliabilityIncomparable service Incomparable serviceIncomparable service Desktop/Console Solutions Telephones for the global marketplaceSeries IP Telephones IP Softphones Telephones for the global marketplaceSeries digital telephones Series DCP telephones Telephones for the global marketplace 6424D+M telephone Feature Series Telephones Analog single-line telephones Telephone Features Wireless Handsets for X-Station Mobility Wireless Handsets for X-Station MobilityTeleconferencing Products SoundStation Audioconferencing SystemsTeleconferencing Products Soundstation EX with External Microphones Definity PC Console Attendant ConsolesDefinity Attendant Console Attendant ConsolesAn IBM-compatible personal computer with Attendant Consoles Power Systems AdjunctsOn hold and delayed announcement systems HeadsetsOn hold and delayed announcement systems External speakerphones Audio and visual pagingAlerts and sensors Audio and visual pagingSecurity devices Security devicesCall Accounting Systems Call Accounting SystemsCall Accounting Systems Intuity Audix Messaging Application overview of AudixAdditional sources of information Accessing Audix AdministrationUsing Definity Site Administration DSA Additional sources of informationAccessing Audix Administration Review and test the DSA connectionFeatures of Audix Features of AudixUsing Telnet to access Audix Administration Voice MessagingCall Answer Voice Messaging languages Voice mailbox Category DescriptionTCP/IP Avaya Message Manager Function Description Features of Audix FAX Messaging Automated Attendant Bulletin BoardCornerStone Software Call Center Automatic Call Distribution ACD Automatic Call Distribution ACDAudix Automatic Call Distribution ACD Basic Call Management System Basic Call Management SystemAttendant Vectoring Call Center BasicAttendant Vectoring Call Center Deluxe Call Center EliteCall Center Deluxe CentreVu Virtual Routing CentreVu Virtual RoutingCentreVu Advocate CentreVu AdvocateBcms Vu Bcms VuCentreVu CT RequirementsCentreVu CT CentreVu Call Management System CMS CentreVu Call Management System CMSCMS add-on packages CentreVu SupervisorCMS add-on packages CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions PackagesWireless Solutions Medium-Range mobilityMedium-Range mobility TransTalkLong-Range mobility Long-Range mobilityDefinity Wireless Business System PWT Definity Wireless Business System PWTServer-based solutions Computer Telephony IntegrationThird-Party applications Third-Party applicationsEnterprise Class IP Solutions TrunksTelecommuter Avaya IP SoftphonesRoad Warrior Avaya IP SoftphonesCentreVu IP Agent Avaya IP TelephonesAvaya R300 Remote Office Communicator Native H.323Avaya R300 Remote Office Communicator Avaya IP600 features for telecommuting Personal Station AccessTelecommuting/Virtual Office Pipeline Station Security CodesPipeline Audix features for telecommuting Definity ExtenderDefinity Extender Audix features for telecommuting System Administration Definity Site AdministrationDefinity Site Administration ~ VDN Administration Portless Administration/Administration Without HardwareAdministration Scheduling SchedulingBasic reporting Performance measurementsBasic reporting ECS Reports Generator Performance measurementsCall Charge information Call Charge informationVariable format records Call Detail Recording featuresCall Detail Recording Call Detail RecordingCall Restrictions Call Detail Recording devicesSecurity Networking Uniform Dial PlanDistributed Communications System and Isdn Avaya IP600 DCS networks Qsig global networkingAvaya IP600 DCS networks World-Class Routing World-Class RoutingTime of Day Routing Network management featuresNetwork management features Automatic Route SelectionAutomatic Alternate Routing Generalized Route SelectionAuthorization codes Facility Restriction LevelNetwork interfaces and equipment Trunk group circuitsNetwork interfaces and equipment Digital interfaces IsdnCentralized Attendant Service Centralized Attendant ServiceMain/Satellite/Tributary Main/Satellite/TributaryElectronic Tandem Network Electronic Tandem NetworkAvaya IP600 Data Agent AdministrationSnmp Native Agent Software Via the Snmp MIBVia the Snmp Snmp TrapsAvaya IP600 Co-Resident Modules WatchDogLogins and the LAC License ServerAvaya IP600 Co-Resident Modules Avaya IP600 Co-Resident Modules Avaya IP600 Features Automatic routing featuresBasic features Basic featuresBasic features 102 Basic features Call Center features Call Center featuresCall Center features Private networking features Private networking featuresTrunk group features Trunk group features108 Telephone Features Handling Incoming CallsConference Call ParkHandling Incoming Calls Misoperation Handling Call Redirection Typical Avaya IP600 Call Coverage Options Night Service Enhanced Night Service Bridged Call Appearance Multi Appearance Telephone Disconnecting Unanswered Calls Disconnecting Unanswered CallsAbbreviated Dialing Telephone Self-AdministrationSpeed/Convenience Calling Active DialingAutomatic Callback Remote AccessRecorded Telephone Dictation Access Ringback QueuingEmergency Access to the Attendant Manual Originating Line ServiceTrunk Flash Call Charge Information Telephone DisplaysSpecial Dial Tone Telephone DisplaysGroup Communication Group CommunicationSpecial Ringing Special RingingMessaging Messaging~ Definity Audix ~ Intuity Audix Telecommuting Telecommuting126 Attendant Console Attendant Operator FeaturesAttendant Operator Definity PC ConsoleAttendant Features Attendant FeaturesCall Handling Making Calls Accessing the Attendant Monitoring CallsCentralized Attendant Service Attendant with DCS Attendant with DCSIndex NumeralsConversant Audix 136 Page 138