Avaya IP600 manual Attendant Consoles, Definity Attendant Console, Definity PC Console

Attendant Consoles 2

Attendant Consoles

To increase the effectiveness of attendants handling calls, Avaya IP600 offers the following tools:

•DEFINITY 302C Attendant Console (requires connectivity to a 2-wire DCP circuit pack)

•DEFINITY PC Console Release 2.0 or later

DEFINITY Attendant Console

The DEFINITY Attendant Console is a digital call-handling station with push-button control that enables call attendants to answer, place, and manage calls and monitor selected system operations. The Attendant Display shows call-related information that helps the attendant operate the console. Attendants may select one of several available display languages. For more information, see Appendix C, Attendant (Operator) Features.

DEFINITY PC Console

The DEFINITY PC Console is a software application that enables call attendants to handle incoming calls efficiently using a personal computer. Using the familiar Microsoft Windows interface, attendants can easily track how long callers have been on hold and for whom they are waiting. Attendants can monitor up to six calls at once. They need not fumble with pen and paper when handling calls, as they can make notes on their computers about what each caller needs. Having the call-processing software on the same computer with spreadsheet, word-processing, or other software enables attendants to stay productive between calls.

Your company directory is displayed on screen with busy extensions shaded. A variety of search functions are available, so attendants can find names and extensions easily. Online telephone identification enables attendants to identify employees quickly. Calls are transferred with the press of a button. Online help makes it easy for attendants to remind themselves how to use the system.

The PC Console is easily customized, so even if attendants from different shifts share the same computer, they can each preserve their preferences in the call-processing environment. The PC Console is available in English, Dutch, Spanish, French, German, Italian, and Portuguese. For example, if a Spanish-speaking attendant takes over for a French-speaking attendant, a single press of a button converts all labels, error messages, and online help to Spanish.

	Overview for Avaya IP600 Internet Protocol Communications Server
22	555-233-001 — Issue 5 — November 2000