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Avaya IP600 manual On hold and delayed announcement systems, Headsets

Models: IP600

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On hold and delayed announcement systems

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On hold and delayed announcement systems

Avaya offers the following external announcement systems for Avaya IP600:

•Magic On Hold Express Systems

Magic On Hold Express systems provide businesses with fully customized, professionally produced announcements for customer-specific “on hold” environments. The announcements are delivered to your company from the production studio. Production options include legally licensed background music and/or customized information messages that play when a caller is placed on hold or in queue.

•Magic On Hold Systems

Magic On Hold systems provide businesses up to 3 minutes of continuous radio programming for customer-specific requirements. Production options include legally licensed background music and/or customized information messages that play when a caller is placed on hold or in queue.

•Professional Announcement Recordings

Professional Announcement Recordings (PARs) enhance Auto Attendant, Automatic Call Distribution (ACD), and Integrated Voice Response (IVR) applications. PARs greet and guide business callers using crisp, clear, concise voice messages that optimize a caller’s personal perception of automated communications. Callers hear professional productions that deliver important information.

•Delay Announcement Systems

Delay announcement systems serve announce only, information announcement, in-queue announcement, and broadcast messaging for businesses with automatic messaging applications. These systems occupy callers during the call process.

Headsets

Headsets help increase productivity in telephone-intensive work assignments. Headsets are proven to reduce neck strain and muscle tension when telephones are used at least 3 hours per day. Avaya provides a complete product line for Call Center, traditional business office, computer telephony, and mobile applications.

	Overview for Avaya IP600 Internet Protocol Communications Server
26	555-233-001 — Issue 5 — November 2000

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Avaya IP600 manual On hold and delayed announcement systems, Headsets

Contents

2YHUYLHZ IRU Avaya Web Contents Contents AdjunctsWireless Solutions Networking Appendix B Telephone Features 109 Viii Purpose How to use this documentAbout This Document Intended audiencesConventions used in this document Conventions used in this documentSecurity Trademarks TrademarksHow to comment on this document How to comment on this documentIntroduction Avaya IP600 Communications System Avaya IP600 Communications SystemAnnouncements Definity Site Administration DSA Definity Site Administration DSAWeb Browser Access Call CenterSnmp Native Agent System AdministrationCall Accounting Amis Analog NetworkingHardware HardwareRack-Mounted Cabinet Avaya IP600 Site Requirements Avaya IP600 Rack-Mounted CabinetDistribution Unit Cabinet Type Circuit Breaker SizeReliability ReliabilityIncomparable service Incomparable serviceIncomparable service Series IP Telephones Desktop/Console SolutionsTelephones for the global marketplace IP Softphones Telephones for the global marketplaceSeries digital telephones Series DCP telephones Telephones for the global marketplace 6424D+M telephone Feature Series Telephones Analog single-line telephones Telephone Features Wireless Handsets for X-Station Mobility Wireless Handsets for X-Station MobilityTeleconferencing Products Teleconferencing ProductsSoundStation Audioconferencing Systems Soundstation EX with External Microphones Definity PC Console Attendant ConsolesDefinity Attendant Console Attendant ConsolesAn IBM-compatible personal computer with Attendant Consoles Power Systems AdjunctsOn hold and delayed announcement systems On hold and delayed announcement systemsHeadsets External speakerphones Audio and visual pagingAlerts and sensors Audio and visual pagingSecurity devices Security devicesCall Accounting Systems Call Accounting SystemsCall Accounting Systems Intuity Audix Messaging Application overview of AudixAdditional sources of information Accessing Audix AdministrationUsing Definity Site Administration DSA Additional sources of informationAccessing Audix Administration Review and test the DSA connectionFeatures of Audix Features of AudixUsing Telnet to access Audix Administration Voice MessagingCall Answer Voice Messaging languages Voice mailbox Category DescriptionTCP/IP Avaya Message Manager Function Description Features of Audix FAX Messaging CornerStone Software Automated AttendantBulletin Board Call Center Automatic Call Distribution ACD Automatic Call Distribution ACDAudix Automatic Call Distribution ACD Basic Call Management System Basic Call Management SystemAttendant Vectoring Attendant VectoringCall Center Basic Call Center Deluxe Call Center DeluxeCall Center Elite CentreVu Virtual Routing CentreVu Virtual RoutingCentreVu Advocate CentreVu AdvocateBcms Vu Bcms VuCentreVu CT CentreVu CTRequirements CentreVu Call Management System CMS CentreVu Call Management System CMSCMS add-on packages CMS add-on packagesCentreVu Supervisor CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions PackagesWireless Solutions Medium-Range mobilityMedium-Range mobility TransTalkLong-Range mobility Long-Range mobilityDefinity Wireless Business System PWT Definity Wireless Business System PWTServer-based solutions Computer Telephony IntegrationThird-Party applications Third-Party applicationsEnterprise Class IP Solutions TrunksTelecommuter Avaya IP SoftphonesRoad Warrior Avaya IP SoftphonesCentreVu IP Agent Avaya IP TelephonesAvaya R300 Remote Office Communicator Native H.323Avaya R300 Remote Office Communicator Telecommuting/Virtual Office Avaya IP600 features for telecommutingPersonal Station Access Pipeline PipelineStation Security Codes Definity Extender Audix features for telecommutingDefinity Extender Audix features for telecommuting System Administration Definity Site AdministrationDefinity Site Administration ~ VDN Administration AdministrationPortless Administration/Administration Without Hardware Scheduling SchedulingBasic reporting Basic reportingPerformance measurements ECS Reports Generator Performance measurementsCall Charge information Call Charge informationVariable format records Call Detail Recording featuresCall Detail Recording Call Detail RecordingSecurity Call RestrictionsCall Detail Recording devices Networking Uniform Dial PlanDistributed Communications System and Isdn Avaya IP600 DCS networks Avaya IP600 DCS networksQsig global networking World-Class Routing World-Class RoutingTime of Day Routing Network management featuresNetwork management features Automatic Route SelectionAutomatic Alternate Routing Generalized Route SelectionAuthorization codes Facility Restriction LevelNetwork interfaces and equipment Network interfaces and equipmentTrunk group circuits Digital interfaces IsdnCentralized Attendant Service Centralized Attendant ServiceMain/Satellite/Tributary Main/Satellite/TributaryElectronic Tandem Network Electronic Tandem NetworkAvaya IP600 Data Agent AdministrationSnmp Native Agent Software Via the Snmp MIBVia the Snmp Snmp TrapsAvaya IP600 Co-Resident Modules WatchDogAvaya IP600 Co-Resident Modules Logins and the LACLicense Server Avaya IP600 Co-Resident Modules Avaya IP600 Features Automatic routing featuresBasic features Basic featuresBasic features 102 Basic features Call Center features Call Center featuresCall Center features Private networking features Private networking featuresTrunk group features Trunk group features108 Telephone Features Handling Incoming CallsHandling Incoming Calls ConferenceCall Park Misoperation Handling Call Redirection Typical Avaya IP600 Call Coverage Options Night Service Enhanced Night Service Bridged Call Appearance Multi Appearance Telephone Disconnecting Unanswered Calls Disconnecting Unanswered CallsAbbreviated Dialing Telephone Self-AdministrationSpeed/Convenience Calling Active DialingAutomatic Callback Remote AccessRecorded Telephone Dictation Access Ringback QueuingTrunk Flash Emergency Access to the AttendantManual Originating Line Service Call Charge Information Telephone DisplaysSpecial Dial Tone Telephone DisplaysGroup Communication Group CommunicationSpecial Ringing Special RingingMessaging Messaging~ Definity Audix ~ Intuity Audix Telecommuting Telecommuting126 Attendant Console Attendant Operator FeaturesAttendant Operator Definity PC ConsoleCall Handling Attendant FeaturesAttendant Features Making Calls Accessing the Attendant Monitoring CallsCentralized Attendant Service Attendant with DCS Attendant with DCSIndex NumeralsConversant Audix 136 Page 138