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B Telephone Features
Handling Incoming Calls
•Station Used as a Virtual Extension — Allows a customer to assign multiple, individual, virtual extensions to one physical phone. The physical phone must be analog and on the local switch. The administrator can set each virtual extension with a unique ring pattern to identify the extension for which the incoming call is intended. For example, an administrator could assign three virtual extensions, each with a unique ring pattern, to a single telephone shared by three roommates in a college dormitory. This feature affects incoming calls only; all outgoing calls are associated with the physical extension.
•Station Hunt Before Coverage — This feature changes the interaction that occurs between station hunting and call coverage. Station Hunt before Coverage causes a call going to a busy station to go through a station hunting process before going to coverage. If all the stations in the Hunt group are busy, the call will go to the coverage path.
•Automatic Hold — Allows Attendants and
•Hold — Allows you to disconnect from a call temporarily, use your telephone for other call purposes, and then return to the original call.
•Long Hold Recall — Visual and audible warnings are sent to the telephone where a call has been on hold past a specified period of time. Both visual and audible warnings are used if the telephone is
•Transfer — Allows telephone users to transfer trunk or internal calls to other telephones within the system without attendant assistance. This feature provides a convenient way to connect a party with someone better qualified to handle the call.
•Pull Transfer — Allows either the party who was originally called or the party to whom the held call will be transferred to complete the transfer. This is a convenient way to connect a party with someone better qualified to handle the call. Attendant assistance is not required and the call does not have to be redialed. It interfaces with satellite workstations via TGU/TGE trunks and is always available for calls that use TGU/TGE trunks.
Overview for Avaya IP600 Internet Protocol Communications Server |
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