7 Computer Telephony Integration
Computer Telephony Integration (CTI) is the linking of telephone communication systems to personal computers, which can increase productivity and customer satisfaction through the exchange of information between the PC and the telephone. CTI applications integrate data processing, data communications, and voice communications.
Avaya IP600 supports the following types of CTI applications.
•Server-based solutions, which require the Avaya CentreVu Telephony server, the co-resident DEFINITY LAN Gateway (DLG) function (which resides on the Avaya IP600 TN795 Processor circuit pack) and connectivity to DLG via the TN795 Processor circuit pack, or optionally via the TN799C C-LAN board.
•Avaya IP Softphones, which enable users to control telephone calls (both incoming and outgoing) directly from a personal computer.
•www.messenger, which provides quick and easy access to your telephone, fax, and text messages through your Web browser.
Server-based solutions
Avaya IP600 supports third-party CTI applications via ASAI and TCP/IP links. These CTI links are supported on Avaya IP600 via the DEFINITY LAN Gateway functionality, which is co-resident on the Avaya IP600 Processor board (TN795).
The co-resident DEFINITY LAN Gateway supports one ASAI link. The ASAI link is normally routed from the CTI Server (an external Windows NT or Windows 2000 server) running CentreVu to the TN795 Processor circuit pack via TCP/IP.
For security reasons, the link may be routed from the CTI Server to a C-LAN board (TN799) in the Avaya IP600 system. The C-LAN board requires use of one additional slot in the Avaya IP600 cabinet. The maximum message rate over the ASAI link is 100 messages per second full duplex, regardless of whether the link is going directly to the TN795 Processor board or being routed via a TN799 C-LAN board.
Overview for Avaya IP600 Internet Protocol Communications Server | |
555-233-001 — Issue 5 — November 2000 | 63 |
