Avaya IP600 manual Disconnecting Unanswered Calls

Disconnecting Unanswered Calls		B
Station Hunting	Routes calls made to a busy extension to another extension. To use Station Hunting,

you create a station hunting chain that governs the order in which a call routes from one extension to the next when the called extension is busy. Each extension in the chain links to only one subsequent extension. An extension may be linked from any number of extensions, however.

• Station Hunt Before Coverage — This feature changes the interaction that occurs between station hunting and call coverage. Station Hunt before Coverage causes a call going to a busy station to go through a station hunting process before going to coverage. If all the stations in the Hunt group are busy, the call will go to the coverage path.

• Circular Station Hunting — This new hunt group type is an alternative to the “ddc” or “hot-seat” algorithm in a hunt group. DEFINITY ECS keeps track of the last extension in the hunt group that received a call. When another incoming call arrives, it is sent to the next idle extension, bypassing the extension that had received the previous call. The first extension in the hunt group will no longer be the busiest telephone while the others in the group are sitting idle.

Disconnecting Unanswered Calls

Disconnects unanswered outgoing calls after a predetermined amount of time. When any of the following timers expire during an outgoing local, toll, or international call attempt, the switch disconnects the call and applies busy tone, which may or may not be followed by howler tone:

•Pre-dialing and interdigit timer

•Outgoing seizure acknowledge timer

•Answer supervision timer

•60-, 90-, and 120-second no-answer disconnect timers, based on ARS call type

•120-second timer used for calls without a call type, such as calls to trunk access codes.

	Overview for Avaya IP600 Internet Protocol Communications Server
116	555-233-001 — Issue 5 — November 2000