Attendant Features | C |
•Release Loop Operation — Allows the Attendant to hold a call at the console if the call cannot immediately go through to the person being called. A timed reminder begins once the call is on hold. If the call is not answered within the allotted time, the call returns to the queue for the Attendant. Timed reminders attempt to return the call to the Attendant who previously handled it. Only when the original Attendant is unavailable are calls returned to the queue.
•Attendant Vectoring — Vectoring provides a highly flexible approach for managing incoming calls to an attendant. For example, with current night service operation, calls redirected from the attendant console to a night station can ring only at that station and will not follow any coverage path. With Attendant Vectoring, night service calls will follow the coverage path of the night station. The coverage path could go to another station and eventually to a voice mail system. The caller can then leave a message that can be retrieved and acted upon.
•Attendant Split Swap — Allows the attendant to alternate between active and split calls. This operation may be useful if the attendant needs to transfer a call but first must talk independently with each party before completing the transfer.
•Serial Calling — Enables an Attendant to transfer trunk calls that return to the same Attendant after the called party hangs up. The returned call can then transfer to another station within the switch. This feature is useful if trunks are scarce and Direct Inward Dialing services are unavailable. An outside caller may have to redial often to get through because trunks are so busy. Once callers get through to an Attendant they can use the same line into the switch for multiple calls. The Attendant’s display shows if an incoming call is a serial call.
•Conference — Allows an Attendant to set up a conference call for as many as six conferees, including the Attendant. Conferences from inside and outside the system can be added to the conference call.
Making Calls
•Auto Start and Don’t Split — Auto Start allows the Attendant to make a telephone call without pushing the start button first. If the Attendant is on an active call and presses digits on the keypad, the system automatically splits the call and begins dialing the second call. The Don’t Split feature deactivates the Auto Start feature and allows the sending of touch tones over the line for the purposes of such things as picking up messages.
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•Direct Trunk Group Selection — Allows the Attendant direct access to an idle outgoing trunk by pressing the button assigned to the trunk group. This feature eliminates the need for the Attendant to memorize, or look up, and dial the trunk access codes associated with frequently used trunk groups. Pressing a labelled button selects an idle trunk in the desired group.
Overview for Avaya IP600 Internet Protocol Communications Server |
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