Avaya IP600 manual Conversant

B

Backup Alerting 128 Basic Call Management 47

Basic Call Management System 47 Call Center 47

reports 47 BCMS Vu 52

Bearer Capability Class, description 88 Bearer Capability Class, requirements 88 Bulletin Board 42

C

Call Accounting 4

Call Accounting System for Windows 82 Call Accounting System Terminal 82 call accounting systems 29, 82

Call Accounting System for Windows 82 Call Accounting System Terminal 82

Call Answer 35

Call Answering for Nonresident Subscribers, telecommuting 71

Call Center

Attendant Vectoring 48

Automatic Call Distribution (ACD) 44 Avaya IP600 functionality 3

Basic Call Management System 47 BCMS Vu 52

Call Center Basic 48

Call Center Deluxe 49 Call Center Elite 49 CentreVu Advocate 51

CentreVu Call Management System 54 CentreVu Explorer II 56

CentreVu Supervisor 55 CentreVu Virtual Routing 50 CentreVu Visual Vectors 57 Drop-In Solutions 58 features 104

routing 43

Call Center Basic 48

Call Center Deluxe 49

Call Center Drop-In Solutions 58 Call Center Elite 49

Call Charge information 80 Call Coverage

call redirection 46

voice messaging systems 32 Call Detail Recording 81

Call Forwarding All Calls, Interflow 46

B

Call Forwarding Off-Net, telecommuting 69 Call Handling 128

call management systems Attendant Vectoring 48

CentreVu Call Management System 54 CentreVu Explorer II 56

CentreVu Supervisor 55 CentreVu Visual Vectors 57

call redirection Call Coverage 46 Interflow 46 Intraflow 46

call restrictions 82 Calling-Party Name Display 84 CallMaster digital telephones 46 calls, disconnecting 116

calls, handling 109 calls, monitoring 130 calls, placing 129 calls, redirecting 112 central office trunks 90

Centralized Attendant Service 92, 131 centralized messaging 84 CentreVu Advocate 51

CentreVu Call Management System 54

CentreVu Compact Call Center Drop-In Solutions 58 CentreVu Explorer II 56

CentreVu IP agent 67 CentreVu Supervisor 55 CentreVu Virtual Routing 50 CentreVu Visual Vectors 57 Class of Restriction

reports 78 Class of Service

reports 78

Compact Call Center Drop-In Solutions 58 Computer Telephony Integration Solutions

FastCall 64

Intuition 64 Server-Based Solutions 63 third-party applications 64

conferencing

group communications 121 configurations

main/satellite/tributary 93 console solutions 11, 95 console, attendant 127 console, PC 127 consoles, attendant 22

CONVERSANT

voice response software 43 cordless telephones 59

	Overview for Avaya IP600 Internet Protocol Communications Server
134	555-233-001 — Issue 5 — November 2000