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Avaya IP600 DEFINITY Site Administration (DSA) , Call Center , Web Browser Access

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DEFINITY Site Administration (DSA)

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Overview for Avaya IP600 Internet Protocol Communications Server

555-233-001— Issue 5— November 2000

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DEFINITY Site Administration (DSA)

DEFINITY Site Administration (DSA) is a Windows-based system management tool

that provides an easy-to-use interface with the Avaya IP600 and AUDIX. The built-in

wizards globally update records, add users, and complete other administrative and

maintenance tasks. The IP600 is administered on a Windows-based computer. DSA

has pull-down menus and online help. Shortcuts can be created to frequently used

commands and to templates for frequently used tasks. DSA uses the Graphically

Enhanced DEFINITY Interface (GEDI); however, the standard SAT (system

administration terminal) interface remains available through terminal emulation.

Call Center

Call Center functionality in Avaya IP600 consists of the following:

•Basic, Deluxe or Elite Call Center software

•Basic Call Management System (BCMS) monitoring and reporting

•Access to BCMS through DSA using SAT emulation (only one BCMS

monitoring/reporting session may be active at one time)

•Scheduled printing of BCMS historical reports is not supported

•BCMS Vu support via the LAN (TN795 processor), which is a stand-alone

product that connects to the Avaya IP600 system via the LAN. This option is

available at additional cost and is field installable.

•CentreVu CT Server, which is offered as a stand-alone product that connects to

the Avaya IP600 system via the LAN. This option is available at additional cost

and is field installable.

•Call Management System (CMS) support via the C-LAN board (TN799C)

•TSAPI support via the C-LAN board or the LAN (TN795 processor)

•Passageway Direct Connect support

Web Browser Access

Avaya IP600 can be administered through a web interface. Using a PEER WEB

server through a LAN connection, the administrator can download software (Message

Manager, DSA), connect to DEFINITY ECS or INTUITY, schedule a backup or look

at backup results, restore from a backup, and start pcAnywhere to act as a console to

Avaya IP600.

Contents

Main Page Contents About This Document ix 1 Introduction 1 2 Desktop/Console Solutions 11 3 Adjuncts 25 4I 5 Call Center 43 6 Wireless Solutions 59 7 Computer Telephony Integration 63 8 Enterprise Class IP Solutions 65 9 Telecommuting/Virtual Office 69 10 System Administration 73 11 Networking 83 12 SNMP Native Agent Software 95 Appendix A: Avaya IP600 Features 99 Appendix B: Telephone Features 109 Appendix C: Attendant (Operator) Features 127 Index 133 Page About This Document Purpose Intended audiences How to use this document Conventions used in this document Security Trademarks How to comment on this document 1 Avaya IP600 Communications System Announcements AUDIX DEFINITY Site Administration (DSA) Call Center Web Browser Access Call Accounting SNMP Native Agent System Administration AMIS Analog Networking Hardware Rack-Mounted Cabinet Avaya IP600 Site Requirements Page Reliability Incomparable service Page 2 Telephones for the global marketplace 4600-Series IP Telephones IP Softphones Page Page Page Page Analog (single-line) telephones Telephone Features Wireless Handsets for X-Station Mobility Teleconferencing Products SoundStation Audioconferencing Systems Page Attendant Consoles DEFINITY Attendant Console DEFINITY PC Console Page Page 3 Power Systems On hold and delayed announcement systems Headsets Audio and visual paging Alerts and sensors External speakerphones Security devices Call Accounting Systems Page 4 Application overview of AUDIX Additional sources of information Accessing AUDIX Administration Using DEFINITY Site Administration (DSA) Review and test the DSA connection Using Telnet to access AUDIX Administration Features of AUDIX Voice Messaging Page Voice mailbox TCP/IP * * Avaya Message Manager Page Page FAX Messaging Automated Attendant Bulletin Board CornerStone Software 5 Automatic Call Distribution (ACD) Page Page Basic Call Management System Attendant Vectoring Call Center Basic Call Center Deluxe Call Center Elite CentreVu Virtual Routing CentreVu Advocate BCMS Vu CentreVu CT Requirements CentreVu Call Management System (CMS) CMS add-on packages CentreVu Supervisor CentreVu Explorer II CentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages 6 Medium-Range mobility Page Long-Range mobility DEFINITY Wireless Business System PWT 7 Server-based solutions Third-Party applications 8 Trunks Avaya IP Softphones Road Warrior Telecommuter CentreVu IP Agent Native H.323 Avaya IP Telephones Avaya R300 Remote Office Communicator Page 9 Avaya IP600 features for telecommuting Remote Call Coverage/ Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net Extended User Administration of Redirected Calls (Telecommuting Access) Personal Station Access Pipeline 15 DEFINITY Extender AUDIX features for telecommuting Page 10 DEFINITY Site Administration Page Page Administration Portless Administration/Administration Without Hardware Automatic Station Relocation/Terminal Translation Initialization Scheduling Basic reporting Performance measurements ECS Reports Generator Call Charge information Call Detail Recording Call Detail Recording features Variable format records Call Detail Recording devices Security Call Restrictions 11 Uniform Dial Plan Distributed Communication System Integrated SDN and Non-Integrated SDN Distributed Communications System and ISDN Avaya IP600 DCS networks QSIG global networking World-Class Routing Network management features Time of Day Routing Automatic Route Selection Automatic Alternate Routing Generalized Route Selection Facility Restriction Level Authorization codes Network interfaces and equipment Trunk group circuits Digital interfaces ISDN Centralized Attendant Service Main/Satellite/Tributary Electronic Tandem Network 12 Agent Administration Avaya IP600 Data Via the SNMP MIB Via the SNMP SNMP Traps Avaya IP600 Co-Resident Modules GAM WatchDog Page Page A Automatic routing features Basic features Page Page Page Call Center features Page Private networking features Trunk group features Page B Handling Incoming Calls Conference Call Park Misoperation Handling Call Redirection Page Page Page Disconnecting Unanswered Calls Speed/Convenience Calling Abbreviated Dialing Active Dialing Telephone Self-Administration Automatic Callback Ringback Queuing Last Number Dialed Remote Access Recorded Telephone Dictation Access Emergency Access to the Attendant Manual Originating Line Service Trunk Flash Special Dial Tone Call Charge Information Telephone Displays Group Communication Special Ringing Messaging Page Telecommuting Page C Attendant (Operator) Attendant Console DEFINITY PC Console Attendant Features Call Handling Making Calls Accessing the Attendant Monitoring Calls Centralized Attendant Service Attendant with DCS Index Numerals A B B C D D E F G H L M N O P S T U U V W X