Definity Site Administration DSA, Call Center | Avaya IP600 manual

DEFINITY Site Administration (DSA)

1

DEFINITY Site Administration (DSA)

DEFINITY Site Administration (DSA) is a Windows-based system management tool that provides an easy-to-use interface with the Avaya IP600 and AUDIX. The built-in wizards globally update records, add users, and complete other administrative and maintenance tasks. The IP600 is administered on a Windows-based computer. DSA has pull-down menus and online help. Shortcuts can be created to frequently used commands and to templates for frequently used tasks. DSA uses the Graphically Enhanced DEFINITY Interface (GEDI); however, the standard SAT (system administration terminal) interface remains available through terminal emulation.

Call Center

Call Center functionality in Avaya IP600 consists of the following:

•Basic, Deluxe or Elite Call Center software

•Basic Call Management System (BCMS) monitoring and reporting

•Access to BCMS through DSA using SAT emulation (only one BCMS monitoring/reporting session may be active at one time)

•Scheduled printing of BCMS historical reports is not supported

•BCMS Vu support via the LAN (TN795 processor), which is a stand-alone product that connects to the Avaya IP600 system via the LAN. This option is available at additional cost and is field installable.

•CentreVu CT Server, which is offered as a stand-alone product that connects to the Avaya IP600 system via the LAN. This option is available at additional cost and is field installable.

•Call Management System (CMS) support via the C-LAN board (TN799C)

•TSAPI support via the C-LAN board or the LAN (TN795 processor)

•Passageway Direct Connect support

Web Browser Access

Avaya IP600 can be administered through a web interface. Using a PEER WEB server through a LAN connection, the administrator can download software (Message Manager, DSA), connect to DEFINITY ECS or INTUITY, schedule a backup or look at backup results, restore from a backup, and start pcAnywhere to act as a console to Avaya IP600.

Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000	3

Image 15

Avaya IP600 manual Definity Site Administration DSA, Call Center, Web Browser Access

Contents

2YHUYLHZ IRU Avaya Web Contents Adjuncts Contents Wireless Solutions Networking Appendix B Telephone Features 109 Viii Intended audiences How to use this documentAbout This Document Purpose Conventions used in this document SecurityConventions used in this document Trademarks Trademarks How to comment on this document How to comment on this document Introduction Avaya IP600 Communications System AnnouncementsAvaya IP600 Communications System Call Center Definity Site Administration DSAWeb Browser Access Definity Site Administration DSA Amis Analog Networking System AdministrationCall Accounting Snmp Native Agent Hardware Rack-Mounted CabinetHardware Avaya IP600 Rack-Mounted Cabinet Avaya IP600 Site Requirements Cabinet Type Circuit Breaker Size Distribution Unit Reliability Reliability Incomparable service Incomparable service Incomparable service Desktop/Console Solutions Telephones for the global marketplaceSeries IP Telephones Telephones for the global marketplace IP Softphones Series digital telephones Series DCP telephones Telephones for the global marketplace 6424D+M telephone Feature Series Telephones Analog single-line telephones Telephone Features Wireless Handsets for X-Station Mobility Wireless Handsets for X-Station Mobility Teleconferencing Products SoundStation Audioconferencing SystemsTeleconferencing Products Soundstation EX with External Microphones Attendant Consoles Attendant ConsolesDefinity Attendant Console Definity PC Console An IBM-compatible personal computer with Attendant Consoles Adjuncts Power Systems On hold and delayed announcement systems HeadsetsOn hold and delayed announcement systems Audio and visual paging Audio and visual pagingAlerts and sensors External speakerphones Security devices Security devices Call Accounting Systems Call Accounting Systems Call Accounting Systems Application overview of Audix Intuity Audix Messaging Additional sources of information Accessing Audix AdministrationUsing Definity Site Administration DSA Additional sources of information Review and test the DSA connection Accessing Audix Administration Voice Messaging Features of AudixUsing Telnet to access Audix Administration Features of Audix Call Answer Voice Messaging languages Category Description Voice mailbox TCP/IP Avaya Message Manager Function Description Features of Audix FAX Messaging Automated Attendant Bulletin BoardCornerStone Software Call Center Automatic Call Distribution ACD Automatic Call Distribution ACD Audix Automatic Call Distribution ACD Basic Call Management System Basic Call Management System Attendant Vectoring Call Center BasicAttendant Vectoring Call Center Deluxe Call Center EliteCall Center Deluxe CentreVu Virtual Routing CentreVu Virtual Routing CentreVu Advocate CentreVu Advocate Bcms Vu Bcms Vu CentreVu CT RequirementsCentreVu CT CentreVu Call Management System CMS CentreVu Call Management System CMS CMS add-on packages CentreVu SupervisorCMS add-on packages CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions Packages Medium-Range mobility Wireless Solutions TransTalk Medium-Range mobility Long-Range mobility Long-Range mobility Definity Wireless Business System PWT Definity Wireless Business System PWT Computer Telephony Integration Server-based solutions Third-Party applications Third-Party applications Trunks Enterprise Class IP Solutions Avaya IP Softphones Avaya IP SoftphonesRoad Warrior Telecommuter Native H.323 Avaya IP TelephonesAvaya R300 Remote Office Communicator CentreVu IP Agent Avaya R300 Remote Office Communicator Avaya IP600 features for telecommuting Personal Station AccessTelecommuting/Virtual Office Pipeline Station Security CodesPipeline Audix features for telecommuting Definity ExtenderDefinity Extender Audix features for telecommuting Definity Site Administration System Administration Definity Site Administration ~ VDN Administration Portless Administration/Administration Without HardwareAdministration Scheduling Scheduling Basic reporting Performance measurementsBasic reporting Performance measurements ECS Reports Generator Call Charge information Call Charge information Call Detail Recording Call Detail Recording featuresCall Detail Recording Variable format records Call Restrictions Call Detail Recording devicesSecurity Uniform Dial Plan Networking Distributed Communications System and Isdn Avaya IP600 DCS networks Qsig global networkingAvaya IP600 DCS networks World-Class Routing World-Class Routing Automatic Route Selection Network management featuresNetwork management features Time of Day Routing Generalized Route Selection Automatic Alternate Routing Facility Restriction Level Authorization codes Network interfaces and equipment Trunk group circuitsNetwork interfaces and equipment Isdn Digital interfaces Centralized Attendant Service Centralized Attendant Service Main/Satellite/Tributary Main/Satellite/Tributary Electronic Tandem Network Electronic Tandem Network Via the Snmp MIB Agent AdministrationSnmp Native Agent Software Avaya IP600 Data WatchDog Snmp TrapsAvaya IP600 Co-Resident Modules Via the Snmp Logins and the LAC License ServerAvaya IP600 Co-Resident Modules Avaya IP600 Co-Resident Modules Automatic routing features Avaya IP600 Features Basic features Basic features Basic features 102 Basic features Call Center features Call Center features Call Center features Private networking features Private networking features Trunk group features Trunk group features 108 Handling Incoming Calls Telephone Features Conference Call ParkHandling Incoming Calls Misoperation Handling Call Redirection Typical Avaya IP600 Call Coverage Options Night Service Enhanced Night Service Bridged Call Appearance Multi Appearance Telephone Disconnecting Unanswered Calls Disconnecting Unanswered Calls Active Dialing Telephone Self-AdministrationSpeed/Convenience Calling Abbreviated Dialing Ringback Queuing Remote AccessRecorded Telephone Dictation Access Automatic Callback Emergency Access to the Attendant Manual Originating Line ServiceTrunk Flash Telephone Displays Telephone DisplaysSpecial Dial Tone Call Charge Information Group Communication Group Communication Special Ringing Special Ringing Messaging Messaging ~ Definity Audix ~ Intuity Audix Telecommuting Telecommuting 126 Definity PC Console Attendant Operator FeaturesAttendant Operator Attendant Console Attendant Features Attendant FeaturesCall Handling Making Calls Monitoring Calls Accessing the Attendant Centralized Attendant Service Attendant with DCS Attendant with DCS Numerals Index Conversant Audix 136 Page 138