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Avaya IP600 manual Incomparable service

Models: IP600

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Incomparable service

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Avaya IP600 also provides

•System survival of minor power disruptions without service interruption

•Automatic restoration of the last saved version following a power outage

•Scheduled centralized backups of critical system information at remote sites. In an emergency, multiple copies of translations, AUDIX subscriber information, and the Windows NT registry are available. Saved information can be quickly restored.

•IP trunk fail-over to the PSTN (QOS thresholds can be set to drive shift to and from PSTN)

•Option of Emergency Transfer equipment that cuts up to 6 analog lines directly through to CO analog trunks.

Anticipated availability of the Avaya IP600 is 99.99%.

Incomparable service

Avaya IP600 customers enjoy incomparable service. Avaya’s knowledgeable sales associates and technicians are thoroughly trained in remote alarming, expert systems, troubleshooting, and disaster-recovery procedures.

Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000	9

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Avaya IP600 manual Incomparable service

Contents

2YHUYLHZ IRU Avaya Web Contents Adjuncts ContentsWireless Solutions Networking Appendix B Telephone Features 109 Viii About This Document How to use this documentPurpose Intended audiencesConventions used in this document SecurityConventions used in this document Trademarks TrademarksHow to comment on this document How to comment on this documentIntroduction Avaya IP600 Communications System AnnouncementsAvaya IP600 Communications System Web Browser Access Definity Site Administration DSADefinity Site Administration DSA Call CenterCall Accounting System AdministrationSnmp Native Agent Amis Analog NetworkingHardware Rack-Mounted CabinetHardware Avaya IP600 Rack-Mounted Cabinet Avaya IP600 Site RequirementsCabinet Type Circuit Breaker Size Distribution UnitReliability ReliabilityIncomparable service Incomparable serviceIncomparable service Desktop/Console Solutions Telephones for the global marketplaceSeries IP Telephones Telephones for the global marketplace IP SoftphonesSeries digital telephones Series DCP telephones Telephones for the global marketplace 6424D+M telephone Feature Series Telephones Analog single-line telephones Telephone Features Wireless Handsets for X-Station Mobility Wireless Handsets for X-Station MobilityTeleconferencing Products SoundStation Audioconferencing SystemsTeleconferencing Products Soundstation EX with External Microphones Definity Attendant Console Attendant ConsolesDefinity PC Console Attendant ConsolesAn IBM-compatible personal computer with Attendant Consoles Adjuncts Power SystemsOn hold and delayed announcement systems HeadsetsOn hold and delayed announcement systems Alerts and sensors Audio and visual pagingExternal speakerphones Audio and visual pagingSecurity devices Security devicesCall Accounting Systems Call Accounting SystemsCall Accounting Systems Application overview of Audix Intuity Audix MessagingUsing Definity Site Administration DSA Accessing Audix AdministrationAdditional sources of information Additional sources of informationReview and test the DSA connection Accessing Audix AdministrationUsing Telnet to access Audix Administration Features of AudixFeatures of Audix Voice MessagingCall Answer Voice Messaging languages Category Description Voice mailboxTCP/IP Avaya Message Manager Function Description Features of Audix FAX Messaging Automated Attendant Bulletin BoardCornerStone Software Call Center Automatic Call Distribution ACD Automatic Call Distribution ACDAudix Automatic Call Distribution ACD Basic Call Management System Basic Call Management SystemAttendant Vectoring Call Center BasicAttendant Vectoring Call Center Deluxe Call Center EliteCall Center Deluxe CentreVu Virtual Routing CentreVu Virtual RoutingCentreVu Advocate CentreVu AdvocateBcms Vu Bcms VuCentreVu CT RequirementsCentreVu CT CentreVu Call Management System CMS CentreVu Call Management System CMSCMS add-on packages CentreVu SupervisorCMS add-on packages CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions PackagesMedium-Range mobility Wireless SolutionsTransTalk Medium-Range mobilityLong-Range mobility Long-Range mobilityDefinity Wireless Business System PWT Definity Wireless Business System PWTComputer Telephony Integration Server-based solutionsThird-Party applications Third-Party applicationsTrunks Enterprise Class IP SolutionsRoad Warrior Avaya IP SoftphonesTelecommuter Avaya IP SoftphonesAvaya R300 Remote Office Communicator Avaya IP TelephonesCentreVu IP Agent Native H.323Avaya R300 Remote Office Communicator Avaya IP600 features for telecommuting Personal Station AccessTelecommuting/Virtual Office Pipeline Station Security CodesPipeline Audix features for telecommuting Definity ExtenderDefinity Extender Audix features for telecommuting Definity Site Administration System AdministrationDefinity Site Administration ~ VDN Administration Portless Administration/Administration Without HardwareAdministration Scheduling SchedulingBasic reporting Performance measurementsBasic reporting Performance measurements ECS Reports GeneratorCall Charge information Call Charge informationCall Detail Recording Call Detail Recording featuresVariable format records Call Detail RecordingCall Restrictions Call Detail Recording devicesSecurity Uniform Dial Plan NetworkingDistributed Communications System and Isdn Avaya IP600 DCS networks Qsig global networkingAvaya IP600 DCS networks World-Class Routing World-Class RoutingNetwork management features Network management featuresTime of Day Routing Automatic Route SelectionGeneralized Route Selection Automatic Alternate RoutingFacility Restriction Level Authorization codesNetwork interfaces and equipment Trunk group circuitsNetwork interfaces and equipment Isdn Digital interfacesCentralized Attendant Service Centralized Attendant ServiceMain/Satellite/Tributary Main/Satellite/TributaryElectronic Tandem Network Electronic Tandem NetworkSnmp Native Agent Software Agent AdministrationAvaya IP600 Data Via the Snmp MIBAvaya IP600 Co-Resident Modules Snmp TrapsVia the Snmp WatchDogLogins and the LAC License ServerAvaya IP600 Co-Resident Modules Avaya IP600 Co-Resident Modules Automatic routing features Avaya IP600 FeaturesBasic features Basic featuresBasic features 102 Basic features Call Center features Call Center featuresCall Center features Private networking features Private networking featuresTrunk group features Trunk group features108 Handling Incoming Calls Telephone FeaturesConference Call ParkHandling Incoming Calls Misoperation Handling Call Redirection Typical Avaya IP600 Call Coverage Options Night Service Enhanced Night Service Bridged Call Appearance Multi Appearance Telephone Disconnecting Unanswered Calls Disconnecting Unanswered CallsSpeed/Convenience Calling Telephone Self-AdministrationAbbreviated Dialing Active DialingRecorded Telephone Dictation Access Remote AccessAutomatic Callback Ringback QueuingEmergency Access to the Attendant Manual Originating Line ServiceTrunk Flash Special Dial Tone Telephone DisplaysCall Charge Information Telephone DisplaysGroup Communication Group CommunicationSpecial Ringing Special RingingMessaging Messaging~ Definity Audix ~ Intuity Audix Telecommuting Telecommuting126 Attendant Operator Attendant Operator FeaturesAttendant Console Definity PC ConsoleAttendant Features Attendant FeaturesCall Handling Making Calls Monitoring Calls Accessing the AttendantCentralized Attendant Service Attendant with DCS Attendant with DCSNumerals IndexConversant Audix 136 Page 138