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Call Accounting Systems | 3 |
Call Accounting Systems
Note: Call Accounting Systems (CAS) do not run
Avaya provides the following call accounting systems to reduce service expenses, optimize resources, assign costs, and identify abuse. These products aid in clearly understanding these issues and communicating them to others.
•DEFINITY Network Telemanagement (DNT)
DEFINITY Network Telemanagement is a
DEFINITY Network Telemanagement provides a full
DEFINITY Network Telemanagement can support as many simultaneous users as required and is offered in various modules that include call management (call accounting), asset management (inventory control), and service management (work/service orders).
•Call Accounting System for Windows (CFW)
The Call Accounting System for Windows (CFW) allows you to generate comprehensive and accurate accounting reports using the Microsoft Windows 98 or 95 environment. Detailed or summary reports can be expressed in 2- or 3- dimensional color charts and graphs, or in text files suitable for downloading to other applications.The optional
You can generate reports that identify:
~Most frequently dialed numbers
~Most expensive calls
~Longest duration calls
In addition, you can search the accounting data for a variety of information, including dialed numbers, partial numbers, dates, times, call types, departments, and calling extensions.
You can define up to 5 levels of reporting hierarchy for assignment of costs. The system archives your data for one accounting period. A flexible markup capability allows service businesses to adjust call pricing for each client.
CFW can generate 20 standard historical or
Overview for Avaya IP600 Internet Protocol Communications Server |
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