Avaya IP600 manual Call Accounting Systems

Call Accounting Systems 3

Call Accounting Systems

Note: Call Accounting Systems (CAS) do not run co-resident on the Avaya IP600 platform. They are supported ONLY if they can interface to the Avaya IP600 system for CDR records. Also, they must be able to retrieve data over LAN.

Avaya provides the following call accounting systems to reduce service expenses, optimize resources, assign costs, and identify abuse. These products aid in clearly understanding these issues and communicating them to others.

•DEFINITY Network Telemanagement (DNT)

DEFINITY Network Telemanagement is a state-of-the-art, multi-user telemanagement system. Designed in the industrial-strength, on-line, dynamic server-based Informix NT, this application is unmatched in its performance and speed.

DEFINITY Network Telemanagement provides a full 32-bit seamless application for client/server environments that use local area networks (LANs) and wide area networks (WANs). DEFINITY Network Telemanagement is ODBC-compliant and uses MAPI/TAPI conventions. DEFINITY Network Telemanagement is a fully distributed network-based product.

DEFINITY Network Telemanagement can support as many simultaneous users as required and is offered in various modules that include call management (call accounting), asset management (inventory control), and service management (work/service orders).

•Call Accounting System for Windows (CFW)

The Call Accounting System for Windows (CFW) allows you to generate comprehensive and accurate accounting reports using the Microsoft Windows 98 or 95 environment. Detailed or summary reports can be expressed in 2- or 3- dimensional color charts and graphs, or in text files suitable for downloading to other applications.The optional toll-fraud detection module enables you to detect fraudulent use of your long-distance services.

You can generate reports that identify:

~Most frequently dialed numbers

~Most expensive calls

~Longest duration calls

In addition, you can search the accounting data for a variety of information, including dialed numbers, partial numbers, dates, times, call types, departments, and calling extensions.

You can define up to 5 levels of reporting hierarchy for assignment of costs. The system archives your data for one accounting period. A flexible markup capability allows service businesses to adjust call pricing for each client.

CFW can generate 20 standard historical or real-time reports from as many as 100 locations and 10,000 stations. An individual system is capable of polling different types of call detail storage units or other CFW systems. The remote systems forward call records and alarms as they are generated.

Overview for Avaya IP600 Internet Protocol Communications Server
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