Call Detail Recording | 10 |
Call Detail Recording
Call Detail Recording (CDR) helps you manage call costs by letting you monitor and analyze call patterns and usage in your system.
Call Detail Recording features
Avaya IP600 Release 9 CDR includes the following capabilities:
•Distinguish voice from data on trunk calls
•Determine if a data call used a conversion resource, such as a modem pool
•Choose whether to record the vector directory number in the “Dialed Number” field of the CDR record, or record either the split or the agent extension in the same field
•Allow CDR records to be generated for internal calls (calls to and from a set of extensions, including data endpoints) so administered (a maximum of 500 extensions in large configurations)
•With Call Privacy, allow up to seven digits of the dialed number to be blanked from the CDR record
•Provide CDR call splitting, which allows incoming and outgoing calls to be split into separate call records in order to track calls that transferred to other internal parties
Variable format records
Avaya IP600 provides many different selectable formats. This offers a flexible means of incorporating new fields in the call detail record as new switch features and new CDR devices become available. The variable format allows you to define a record in terms of its content (from a set of available data elements), the position of its fields, and the spacing between the fields. This method can be used to construct the
If calls come in while the CDR link is down and the buffer is filled to maximum,
Avaya IP600 gives you the following administrable
•Block the calls with reorder
•Allow the calls to overwrite records
•Route the calls to an attendant with the option to proceed as a
Overview for Avaya IP600 Internet Protocol Communications Server |
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