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Avaya IP600 manual Incomparable service

Models: IP600

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Incomparable service	1

	Overview for Avaya IP600 Internet Protocol Communications Server
10	555-233-001 — Issue 5 — November 2000

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Avaya IP600 manual Incomparable service

Contents

2YHUYLHZ IRU Avaya Web Contents Contents AdjunctsWireless Solutions Networking Appendix B Telephone Features 109 Viii Purpose How to use this documentAbout This Document Intended audiencesSecurity Conventions used in this documentConventions used in this document Trademarks TrademarksHow to comment on this document How to comment on this documentIntroduction Announcements Avaya IP600 Communications SystemAvaya IP600 Communications System Definity Site Administration DSA Definity Site Administration DSAWeb Browser Access Call CenterSnmp Native Agent System AdministrationCall Accounting Amis Analog NetworkingRack-Mounted Cabinet HardwareHardware Avaya IP600 Site Requirements Avaya IP600 Rack-Mounted CabinetDistribution Unit Cabinet Type Circuit Breaker SizeReliability ReliabilityIncomparable service Incomparable serviceIncomparable service Telephones for the global marketplace Desktop/Console SolutionsSeries IP Telephones IP Softphones Telephones for the global marketplaceSeries digital telephones Series DCP telephones Telephones for the global marketplace 6424D+M telephone Feature Series Telephones Analog single-line telephones Telephone Features Wireless Handsets for X-Station Mobility Wireless Handsets for X-Station MobilitySoundStation Audioconferencing Systems Teleconferencing ProductsTeleconferencing Products Soundstation EX with External Microphones Definity PC Console Attendant ConsolesDefinity Attendant Console Attendant ConsolesAn IBM-compatible personal computer with Attendant Consoles Power Systems AdjunctsHeadsets On hold and delayed announcement systemsOn hold and delayed announcement systems External speakerphones Audio and visual pagingAlerts and sensors Audio and visual pagingSecurity devices Security devicesCall Accounting Systems Call Accounting SystemsCall Accounting Systems Intuity Audix Messaging Application overview of AudixAdditional sources of information Accessing Audix AdministrationUsing Definity Site Administration DSA Additional sources of informationAccessing Audix Administration Review and test the DSA connectionFeatures of Audix Features of AudixUsing Telnet to access Audix Administration Voice MessagingCall Answer Voice Messaging languages Voice mailbox Category DescriptionTCP/IP Avaya Message Manager Function Description Features of Audix FAX Messaging Bulletin Board Automated AttendantCornerStone Software Call Center Automatic Call Distribution ACD Automatic Call Distribution ACDAudix Automatic Call Distribution ACD Basic Call Management System Basic Call Management SystemCall Center Basic Attendant VectoringAttendant Vectoring Call Center Elite Call Center DeluxeCall Center Deluxe CentreVu Virtual Routing CentreVu Virtual RoutingCentreVu Advocate CentreVu AdvocateBcms Vu Bcms VuRequirements CentreVu CTCentreVu CT CentreVu Call Management System CMS CentreVu Call Management System CMSCentreVu Supervisor CMS add-on packagesCMS add-on packages CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions PackagesWireless Solutions Medium-Range mobilityMedium-Range mobility TransTalkLong-Range mobility Long-Range mobilityDefinity Wireless Business System PWT Definity Wireless Business System PWTServer-based solutions Computer Telephony IntegrationThird-Party applications Third-Party applicationsEnterprise Class IP Solutions TrunksTelecommuter Avaya IP SoftphonesRoad Warrior Avaya IP SoftphonesCentreVu IP Agent Avaya IP TelephonesAvaya R300 Remote Office Communicator Native H.323Avaya R300 Remote Office Communicator Personal Station Access Avaya IP600 features for telecommutingTelecommuting/Virtual Office Station Security Codes PipelinePipeline Definity Extender Audix features for telecommutingDefinity Extender Audix features for telecommuting System Administration Definity Site AdministrationDefinity Site Administration ~ VDN Portless Administration/Administration Without Hardware AdministrationAdministration Scheduling SchedulingPerformance measurements Basic reportingBasic reporting ECS Reports Generator Performance measurementsCall Charge information Call Charge informationVariable format records Call Detail Recording featuresCall Detail Recording Call Detail RecordingCall Detail Recording devices Call RestrictionsSecurity Networking Uniform Dial PlanDistributed Communications System and Isdn Qsig global networking Avaya IP600 DCS networksAvaya IP600 DCS networks World-Class Routing World-Class RoutingTime of Day Routing Network management featuresNetwork management features Automatic Route SelectionAutomatic Alternate Routing Generalized Route SelectionAuthorization codes Facility Restriction LevelTrunk group circuits Network interfaces and equipmentNetwork interfaces and equipment Digital interfaces IsdnCentralized Attendant Service Centralized Attendant ServiceMain/Satellite/Tributary Main/Satellite/TributaryElectronic Tandem Network Electronic Tandem NetworkAvaya IP600 Data Agent AdministrationSnmp Native Agent Software Via the Snmp MIBVia the Snmp Snmp TrapsAvaya IP600 Co-Resident Modules WatchDogLicense Server Logins and the LACAvaya IP600 Co-Resident Modules Avaya IP600 Co-Resident Modules Avaya IP600 Features Automatic routing featuresBasic features Basic featuresBasic features 102 Basic features Call Center features Call Center featuresCall Center features Private networking features Private networking featuresTrunk group features Trunk group features108 Telephone Features Handling Incoming CallsCall Park ConferenceHandling Incoming Calls Misoperation Handling Call Redirection Typical Avaya IP600 Call Coverage Options Night Service Enhanced Night Service Bridged Call Appearance Multi Appearance Telephone Disconnecting Unanswered Calls Disconnecting Unanswered CallsAbbreviated Dialing Telephone Self-AdministrationSpeed/Convenience Calling Active DialingAutomatic Callback Remote AccessRecorded Telephone Dictation Access Ringback QueuingManual Originating Line Service Emergency Access to the AttendantTrunk Flash Call Charge Information Telephone DisplaysSpecial Dial Tone Telephone DisplaysGroup Communication Group CommunicationSpecial Ringing Special RingingMessaging Messaging~ Definity Audix ~ Intuity Audix Telecommuting Telecommuting126 Attendant Console Attendant Operator FeaturesAttendant Operator Definity PC ConsoleAttendant Features Attendant FeaturesCall Handling Making Calls Accessing the Attendant Monitoring CallsCentralized Attendant Service Attendant with DCS Attendant with DCSIndex NumeralsConversant Audix 136 Page 138