Features of AUDIX | 4 |
Automated Attendant
An automated attendant is an interactive telephone answering system. It answers incoming calls with a prerecorded announcement and routes each one based on the caller’s response to menu options and prompts.
The system administrator sets up an automated attendant so that callers hear a menu of options. Callers indicate the desired menu option by pressing the corresponding
An automated attendant menu system, or menu tree, can be designed to contain subordinate layers of menus or bulletin boards. These
The voiced menu options that callers hear are actually personal greetings that the administrator records for the automated attendant’s extension. As with any personal greeting, the content of the message can be changed. The Multiple Personal Greetings function provides different menus and options for different types of callers.
If your messaging system has multiple language sets available, the menu options route callers to a
For more information on setting up and maintaining automated attendants, see the
AUDIX System Administration documentation on the DEFINITY ECS
Documentation Library CD.
Bulletin Board
A bulletin board is an electronic messaging system. Callers dial the bulletin board’s telephone number and the system answers and plays a recorded message. The major difference between a bulletin board and an automated attendant is that a bulletin board does not have an option to route callers to a live attendant.
CornerStone Software
The CornerStone software has been modified, and now supports
| Overview for Avaya IP600 Internet Protocol Communications Server |
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