Call Center features

A

Call Vectoring

Calling Party/Billing Number

CentreVu Advocate

CentreVu CT Server (additional cost)

CentreVu Virtual Routing

Direct Agent Announcement

Duplicate Agent

Expert Agent Selection

Flexible Billing

Holiday Vectoring

Inbound Call Management

Intraflow and Interflow

Enhanced Look-Ahead Interflow

Malicious Call Trace

Multimedia Call Handling

Multiple Call Handling

Queue Status Indications

Reason Codes

Redirection on No Answer

Remote Agent Logout

Service Observing

Universal Call ID

VDN in a Coverage Path

VDN of Origin Announcement

Voice Response Integration

VuStats

Overview for Avaya IP600 Internet Protocol Communications Server

 

555-233-001 — Issue 5 — November 2000

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Image 117
Avaya IP600 manual Call Center features