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Third-Party applications
All
•Intuition
Intuition is designed to be a
While Intuition is similar to Sixth Sense, Intuition integrates closely with SoftPhone Agent v.5 and includes the following features:
~Script Recorder for creating scripts by recording user keystrokes
~Simulation for telephony events
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~Enhanced User Interface
•FastCall Agent 3.0
FastCall Agent is the next generation of Avaya’s CTI middleware product called FastCall. The new release is designed to offer even easier installation and usability. FastCall Agent provides a broad range of CTI functionality without requiring changes to applications or development of custom software programs.
FastCall Agent resides between the telephone system and computer applications – thus the term “middleware.” This approach allows the agent to enable these applications with inbound and outbound CTI capabilities without computer code changes within the application itself. This provides a great degree of flexibility for companies with multiple departments, particularly when each department has a different application.
In addition, changes to the application do not affect FastCall Agent. FastCall Agent can be reconfigured to adapt to a new application quickly and easily. FastCall Agent “screen pops” populate a call center agent’s
| Overview for Avaya IP600 Internet Protocol Communications Server |
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