Baldor MN1903 installation manual Problem diagnosis, SupportMet feature

6 Troubleshooting 6

6.1 Introduction

This section explains common problems and their solutions.

If you want to know the meaning of the LED indicators, see section 6.2.

6.1.1 Problem diagnosis

If you have followed all the instructions in this manual in sequence, you should have few problems installing the NextMove PCI. If you do have a problem, read this section first. In WorkBench v5, use the Error Log tool to view recent errors and then check the help file. If you cannot solve the problem or the problem persists, the SupportMet feature can be used.

6.1.2 SupportMet feature

The SupportMet feature (on the Help menu) can be used to e-mail information to the Baldor representative from whom you purchased the equipment. If required, you can choose to add your program files as attachments. WorkBench v5 will automatically start up your e-mail program and begin a new message, with comprehensive system information and selected attachments already in place. You can add any additional message of your own and then send the e-mail. The PC must have email facilities to use the SupportMet feature. If you prefer to contact Baldor technical support by telephone or fax, contact details are provided at the front of this manual. Please have the following information ready:

HThe serial number of your NextMove PCI (if known).

HUse the Help, SupportMe menu item in WorkBench v5 to view details about your system.

HThe type of servo amplifier and motor that you are using.

HGive a clear description of what you are trying to do, for example performing fine-tuning.

HGive a clear description of the symptoms that you can observe, for example error messages displayed in WorkBench v5, or the current value of any of the Mint error keywords AXISERROR, AXISSTATUS, INITERROR, and MISCERROR.

HThe type of motion generated in the motor shaft.

HGive a list of any parameters that you have setup, for example the gain settings you have entered.

MN1903 Troubleshooting 6-1