Technical Support and Online Services

To ensure comprehensive network support to our customers and partners worldwide, Bay Networks Customer Service has Technical Response Centers in key locations around the globe:

Billerica, Massachusetts

Santa Clara, California

Sydney, Australia

Tokyo, Japan

Valbonne, France

The Technical Response Centers are connected via a redundant Frame Relay Network to a Common Problem Resolution system, enabling them to transmit and share information, and to provide live, around-the-clock support 365 days a year.

Bay Networks Information Services complement the Bay Networks Service program portfolio by giving customers and partners access to the most current technical and support information through a choice of access/retrieval means. These include the World Wide Web, CompuServe, Support Source CD, Customer Support FTP, and InfoFACTS document fax service.

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Bay Technical Associates none manual Technical Support and Online Services