115 | Dell EMU01 manual

11Close the system. See "Opening and Closing the System" on page 46.

12Run the appropriate online diagnostic test.

If the tests complete successfully, replace processor 1. See "Getting Help" on page 129. If the test fails, see "Getting Help" on page 129.

Troubleshooting Your System

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Dell EMU01 owner manual 115

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 6950 Systems September PM296 Contents Removing and Replacing the Optional Front Bezel Baseboard Management Controller ConfigurationExpansion Card Installation Guidelines General Memory Module Installation Guidelines Fan Interposer Board Service-Only Procedure Installing the SAS RAID Controller Card BatteryConnecting an External Fibre Channel Storage Device Control Panel Assembly Service-Only Procedure 102 Troubleshooting System Cooling Problems 105100 101 111 Troubleshooting an External SAS Tape Drive 112109 110 134 Returning Items for Warranty Repair or Credit 131Dell Enterprise Training and Certification 131 132 About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Both the systems management software System temperature, or hard drivesUSB connectors Messages Amber Hard-Drive Indicator Codes Optional Back-Panel Features and IndicatorsConnecting External Devices Expansion-card slots Power supply System status indicator Power Indicator Codes LCD Status Messages NIC Indicator Codes E1114 Temp Ambient E1000 FAILSAFE, CallSupport E1A14 SAS Cable a E1A15 SAS Cable B E122E E122B 9V OverVoltage E122D Missing E1414 CPU # ThermtripE1418 CPU # Presence E1423 E1618 PS # Predictive E1422 CPU Machine ChkE1610 PS # Missing E1614 PS # Status PCI Serr Slot # E1810 HDD ## FaultE2011 Mem Config Err E1712 E2019 Parity Error E2013 Shadow Bios FailE2017 Timer Fail E2018 Prog Timer Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages Is installed on system Attempting to updateRemote Configuration Please wait Bios Update Attempt Gate A20 failure Configuration, ResourceManufacturing mode No boot device available Error Embedded No boot sector on hardNo timer tick interrupt Not a boot diskette Seek error Read faultRemote Access Controller Not installed in the RAC Update loaded for Please run Setup programTimer chip counter DIMMs are disabled Alert Messages Diagnostics MessagesWrite fault Write fault on selected Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program Submenu, such as Memory Information System Setup OptionsSystem Setup Program Navigation Keys Action Enter Main Screen CPU Information Screen on Using the Setup Password on page 40 for more information System Setup Program Options Description Boot SequenceBoot Sequence Retry To boot after 30 seconds CPU Information Screen Memory Information Screen Integrated Devices Screen System Security Screen Restored System and Setup Password FeaturesUsing the System Password Last default Using the System Setup Program Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on BMC Setup Module Options Entering the BMC Setup Module Installing System Components Installing System Components Inside the System Recommended Tools Expansion cards SAS controller card Optional RAC Removing and Replacing the Optional Front BezelDrives Opening the System Opening and Closing the System Closing the System Cooling Fans Fan-bay power connectorRemoving a Cooling Fan Three cooling shrouds direct airflow within the system Cooling ShroudsReplacing a Cooling Fan Removing the Cooling Shrouds Top cooling shroud Guide Slot Replacing the Cooling Shrouds Removing a Power Supply Power Supplies Expansion Card Installation Guidelines Replacing a Power SupplyExpansion Cards Installing an Expansion Card Installing System Components Expansion card Removing an Expansion CardCards only RAC Card System Memory Connector General Memory Module Installation Guidelines Memory Two-Processor Memory Configurations Total Ejectors Installing System Components Installing Memory Modules Removing Memory Modules Removing a Processor Processors 11. Removing and Installing the Heat Sink Heat sink New processor Socket Processor shield Socket keys Installing a Processor Installing System Components Processor VRMs Installing a VRM Socket ejectors Removing a VRM Installing a Diskette Drive 15. Installing a Diskette Drive in the Drive Carrier Installing an Optical Drive Plastic rivets Latch Thumbscrew Optical drive Hard Drives Configuring the Boot DeviceBefore You Begin Removing a Drive Blank Installing a Drive BlankRemoving a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Replacing a Hard Drive in a Hard-Drive Carrier Removing a SAS Controller Card Installing a SAS Controller CardInstalling the SAS RAID Controller Card Battery SAS Controller Cards Connecting an External SAS Tape Drive System battery is a 3.0-volt V, coin-cell battery Connecting an External Fibre Channel Storage DeviceSystem Battery Replacing the System Battery Connector Installing System Components Removing the Control Panel Control Panel Assembly Service-Only Procedure Display module Display module cable Installing the Control PanelControl panel board cable Removing a Fan Interposer Board Fan Interposer Board Service-Only Procedure Slots Installing a Fan Interposer Board Removing the Power Distribution Board Power Distribution Board Service-Only Procedure Installing the Power Distribution Board Removing the Chassis Intrusion Switch Chassis Intrusion Switch Service-Only ProcedureIntrusion-switch cable Installing System Components Installing the Chassis Intrusion Switch SAS Backplane Service-Only ProcedureRemoving the SAS Backplane Retention slots Installing System Components Installing the SAS Backplane System Board Service-Only ProcedureRemoving the System Board Slide switches Harness Lift the system board out of the chassis, left side first Remove the system board Installing the System Board Installing System Components Installing System Components Installing System Components Start-Up Routine Indications Look/listen for Action Safety First-For You and Your SystemSoftware Monitors power indicator Start-Up Routine Troubleshooting IRQ Assignment Conflicts Checking Basic Power ProblemsChecking the Equipment Troubleshooting the Video Subsystem Troubleshooting External ConnectionsMonitor is not working properly Video memory is faulty Troubleshooting the Mouse Troubleshooting the Keyboard 101 Troubleshooting Serial I/O ProblemsTroubleshooting a Serial I/O Device Troubleshooting a USB Device NIC cannot communicate with network Troubleshooting a NIC System was dropped or damaged Troubleshooting a Wet SystemTroubleshooting a Damaged System Liquid spilled on the system Excessive humidity Troubleshooting the System Battery Troubleshooting System Cooling Problems Troubleshooting Power Supplies105 Troubleshooting a Fan Troubleshooting System Memory 107 Error message indicates a diskette drive problem Troubleshooting a Diskette Drive 109 Troubleshooting an Optical Drive Troubleshooting a Hard Drive 111 Troubleshooting a SAS Controller or SAS RAID Controller Troubleshooting an External SAS Tape Drive 113 Troubleshooting Expansion Cards Troubleshooting the Microprocessors 115 116 117 Using Dell PowerEdge DiagnosticsSystem Diagnostics Features Running the System Diagnostics Using the Custom Test Options When to Use the System DiagnosticsRunning the System Diagnostics System Diagnostics Testing Options 119 Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and Results 120 System Board Jumpers Jumpers and Connectors121 Pswden Nvramclr 123 124 System Board Connectors 125 126 Processor 2 connectorConnector for the 3.0-V coin battery Control panel cable connector 127 SAS Backplane Board ConnectorsData interface Power Control panel on front Board Jumpers and Connectors 128 Getting Help Online ServicesTechnical Assistance 129 Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support Service 131 132 Before You Call 133 Mail la-techsupport@dell.com General Support Contacting Dell134 Mail la-techsupport@dell.com General Support Toll-free Sales Technical Support Services135 Technical Support General Support Toll-free 136 137 Mail la-techsupport@dell.com General Support 01-800-915-4755 138 General Support calling from Guayaquil 1393355 Mail la-techsupport@dell.com General Support 800-6132 140 141 142 143 144 Mail krsupport@dell.com 145 146 147 Fax 21 424 01 148 149 150 Technical Support OptiPlex, Latitude, Inspiron 151 Home and Small Business Fax 0870 907 International Access Code Country Code City Code152 Mail delldirectsupport@dell.com Customer Care website 153 154 Celsius 155Amperes AC Alternating current BTU British thermal unit CPU Central processing unit. See processor DC Direct current 156 Kilo Kb Kilobits 1024 bits Glossary 157Fahrenheit FBD Fully buffered Dimm LVD Low voltage differential Meters MA Milliamperes 158 Romb RAID on motherboard Rpm Revolutions per minute Glossary 159 TCP/IP Transmission Control Protocol/Internet Protocol 160 Volts VAC Volts alternating current VDC Volts direct current 161 162 Index 163 Microprocessor See processor 165 Index