116 | Dell EMU01 instruction

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Troubleshooting Your System

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Dell EMU01 owner manual 116

Contents

Dell PowerEdge 6950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m September PM296 Contents Baseboard Management Controller Configuration Expansion Card Installation GuidelinesGeneral Memory Module Installation Guidelines Removing and Replacing the Optional Front Bezel Installing the SAS RAID Controller Card Battery Connecting an External Fibre Channel Storage DeviceControl Panel Assembly Service-Only Procedure Fan Interposer Board Service-Only Procedure Troubleshooting System Cooling Problems 105 100101 102 Troubleshooting an External SAS Tape Drive 112 109110 111 Returning Items for Warranty Repair or Credit 131 Dell Enterprise Training and Certification 131132 134 Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators System temperature, or hard drives USB connectorsMessages Both the systems management software Hard-Drive Indicator Codes Amber Back-Panel Features and Indicators Connecting External DevicesExpansion-card slots Power supply System status indicator Optional Power Indicator Codes NIC Indicator Codes LCD Status Messages E1000 FAILSAFE, Call Support E1A14 SAS Cable aE1A15 SAS Cable B E1114 Temp Ambient E122B 9V Over VoltageE122D E122E E1414 CPU # Thermtrip E1418 CPU # PresenceE1423 Missing E1422 CPU Machine Chk E1610 PS # MissingE1614 PS # Status E1618 PS # Predictive E1810 HDD ## Fault E2011 Mem Config ErrE1712 PCI Serr Slot # E2013 Shadow Bios Fail E2017 Timer FailE2018 Prog Timer E2019 Parity Error Solving Problems Described by LCD Status Messages System Messages Removing LCD Status Messages Attempting to update Remote ConfigurationPlease wait Bios Update Attempt Is installed on system Configuration, Resource Manufacturing modeNo boot device available Gate A20 failure No boot sector on hard No timer tick interruptNot a boot diskette Error Embedded Read fault Remote Access ControllerNot installed in the RAC Seek error Please run Setup program Timer chip counterDIMMs are disabled Update loaded for Diagnostics Messages Write faultWrite fault on selected Alert Messages Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Using the System Setup Program System Setup Options System Setup Program Navigation Keys Action EnterMain Screen Submenu, such as Memory Information CPU Information Screen on System Setup Program Options Description Boot Sequence Boot Sequence RetryTo boot after 30 seconds Using the Setup Password on page 40 for more information Memory Information Screen CPU Information Screen Integrated Devices Screen System Security Screen System and Setup Password Features Using the System PasswordLast default Restored Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Installing System Components Installing System Components Recommended Tools Inside the System Drives Removing and Replacing the Optional Front BezelExpansion cards SAS controller card Optional RAC Opening and Closing the System Opening the System Closing the System Removing a Cooling Fan Fan-bay power connectorCooling Fans Cooling Shrouds Replacing a Cooling FanRemoving the Cooling Shrouds Three cooling shrouds direct airflow within the system Replacing the Cooling Shrouds Top cooling shroud Guide Slot Power Supplies Removing a Power Supply Expansion Cards Replacing a Power SupplyExpansion Card Installation Guidelines Installing an Expansion Card Installing System Components Cards only Removing an Expansion CardExpansion card RAC Card Connector System Memory General Memory Module Installation Guidelines Two-Processor Memory Configurations Total Memory Installing Memory Modules Ejectors Installing System Components Removing Memory Modules Processors Removing a Processor 11. Removing and Installing the Heat Sink Heat sink Installing a Processor New processor Socket Processor shield Socket keys Installing System Components Installing a VRM Processor VRMs Removing a VRM Socket ejectors Installing a Diskette Drive 15. Installing a Diskette Drive in the Drive Carrier Installing an Optical Drive Optical drive Plastic rivets Latch Thumbscrew Before You Begin Configuring the Boot DeviceHard Drives Removing a Hot-Plug Hard Drive Installing a Drive BlankRemoving a Drive Blank Installing a Hot-Plug Hard Drive Replacing a Hard Drive in a Hard-Drive Carrier Installing a SAS Controller Card Installing the SAS RAID Controller Card BatterySAS Controller Cards Removing a SAS Controller Card Connecting an External SAS Tape Drive Connecting an External Fibre Channel Storage Device System BatteryReplacing the System Battery System battery is a 3.0-volt V, coin-cell battery Connector Installing System Components Control Panel Assembly Service-Only Procedure Removing the Control Panel Control panel board cable Installing the Control PanelDisplay module Display module cable Fan Interposer Board Service-Only Procedure Removing a Fan Interposer Board Installing a Fan Interposer Board Slots Power Distribution Board Service-Only Procedure Removing the Power Distribution Board Installing the Power Distribution Board Intrusion-switch cable Installing System Components Chassis Intrusion Switch Service-Only ProcedureRemoving the Chassis Intrusion Switch Removing the SAS Backplane SAS Backplane Service-Only ProcedureInstalling the Chassis Intrusion Switch Retention slots Installing System Components Removing the System Board System Board Service-Only ProcedureInstalling the SAS Backplane Slide switches Harness Remove the system board Lift the system board out of the chassis, left side first Installing the System Board Installing System Components Installing System Components Installing System Components Safety First-For You and Your System Software Monitors power indicatorStart-Up Routine Start-Up Routine Indications Look/listen for Action Checking the Equipment Checking Basic Power ProblemsTroubleshooting IRQ Assignment Conflicts Monitor is not working properly Video memory is faulty Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Serial I/O Problems Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device 101 Troubleshooting a NIC NIC cannot communicate with network Troubleshooting a Wet System Troubleshooting a Damaged SystemLiquid spilled on the system Excessive humidity System was dropped or damaged Troubleshooting the System Battery 105 Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Fan 107 Troubleshooting a Diskette Drive Error message indicates a diskette drive problem Troubleshooting an Optical Drive 109 Troubleshooting a Hard Drive Troubleshooting a SAS Controller or SAS RAID Controller 111 Troubleshooting an External SAS Tape Drive Troubleshooting Expansion Cards 113 Troubleshooting the Microprocessors 115 116 Using Dell PowerEdge Diagnostics System Diagnostics FeaturesRunning the System Diagnostics 117 When to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test Options Selecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results 119 120 121 Jumpers and ConnectorsSystem Board Jumpers Pswden Nvramclr 123 System Board Connectors 124 125 Processor 2 connector Connector for the 3.0-V coin batteryControl panel cable connector 126 SAS Backplane Board Connectors Data interface Power Control panel on frontBoard Jumpers and Connectors 127 128 Online Services Technical Assistance129 Getting Help AutoTech Service Automated Order-Status ServiceTechnical Support Service Electronic Quote Service 131 Before You Call 132 133 Contacting Dell 134Mail la-techsupport@dell.com General Support Toll-free Mail la-techsupport@dell.com General Support Technical Support Services 135Technical Support Sales 136 General Support Toll-free 137 138 Mail la-techsupport@dell.com General Support 01-800-915-4755 3355 139General Support calling from Guayaquil 140 Mail la-techsupport@dell.com General Support 800-6132 141 142 143 144 145 Mail krsupport@dell.com 146 147 148 Fax 21 424 01 149 150 151 Technical Support OptiPlex, Latitude, Inspiron International Access Code Country Code City Code 152Mail delldirectsupport@dell.com Customer Care website Home and Small Business Fax 0870 907 153 154 155 Amperes AC Alternating currentBTU British thermal unit Celsius 156 CPU Central processing unit. See processor DC Direct current 157 FahrenheitFBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits Glossary 158 LVD Low voltage differential Meters MA Milliamperes 159 Romb RAID on motherboard Rpm Revolutions per minute Glossary 160 TCP/IP Transmission Control Protocol/Internet Protocol 161 Volts VAC Volts alternating current VDC Volts direct current 162 163 Index Microprocessor See processor 165 Index