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EMU01
owner manual
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EMU01
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Troubleshooting
Install
Error codes
Password
E1810 HDD ## Fault
E2017 Timer Fail
Hard-Drive Indicator Codes
Connecting External Devices
Configuration, Resource
Checking Basic Power Problems
Page 162
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Glossary
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Contents
Dell PowerEdge 6950 Systems
W . d e l l . c o m s u p p o r t . d e l l . c o m
September PM296
Contents
General Memory Module Installation Guidelines
Baseboard Management Controller Configuration
Expansion Card Installation Guidelines
Removing and Replacing the Optional Front Bezel
Control Panel Assembly Service-Only Procedure
Installing the SAS RAID Controller Card Battery
Connecting an External Fibre Channel Storage Device
Fan Interposer Board Service-Only Procedure
101
Troubleshooting System Cooling Problems 105
100
102
110
Troubleshooting an External SAS Tape Drive 112
109
111
132
Returning Items for Warranty Repair or Credit 131
Dell Enterprise Training and Certification 131
134
Other Information You May Need
About Your System
Accessing System Features During Startup
Front-Panel Features and Indicators
Messages
System temperature, or hard drives
USB connectors
Both the systems management software
Hard-Drive Indicator Codes
Amber
Expansion-card slots Power supply System status indicator
Back-Panel Features and Indicators
Connecting External Devices
Optional
Power Indicator Codes
NIC Indicator Codes
LCD Status Messages
E1A15 SAS Cable B
E1000 FAILSAFE, Call
Support E1A14 SAS Cable a
E1114 Temp Ambient
E122D
E122B 9V Over
Voltage
E122E
E1423
E1414 CPU # Thermtrip
E1418 CPU # Presence
Missing
E1614 PS # Status
E1422 CPU Machine Chk
E1610 PS # Missing
E1618 PS # Predictive
E1712
E1810 HDD ## Fault
E2011 Mem Config Err
PCI Serr Slot #
E2018 Prog Timer
E2013 Shadow Bios Fail
E2017 Timer Fail
E2019 Parity Error
Solving Problems Described by LCD Status Messages
System Messages
Removing LCD Status Messages
Please wait Bios Update Attempt
Attempting to update
Remote Configuration
Is installed on system
No boot device available
Configuration, Resource
Manufacturing mode
Gate A20 failure
Not a boot diskette
No boot sector on hard
No timer tick interrupt
Error Embedded
Not installed in the RAC
Read fault
Remote Access Controller
Seek error
DIMMs are disabled
Please run Setup program
Timer chip counter
Update loaded for
Write fault on selected
Diagnostics Messages
Write fault
Alert Messages
Using the System Setup Program
Entering the System Setup Program
Responding to Error Messages
Using the System Setup Program
Main Screen
System Setup Options
System Setup Program Navigation Keys Action Enter
Submenu, such as Memory Information
CPU Information Screen on
To boot after 30 seconds
System Setup Program Options Description Boot Sequence
Boot Sequence Retry
Using the Setup Password on page 40 for more information
Memory Information Screen
CPU Information Screen
Integrated Devices Screen
System Security Screen
Last default
System and Setup Password Features
Using the System Password
Restored
Using the System Setup Program
Using the Setup Password
Disabling a Forgotten Password
Baseboard Management Controller Configuration
See Disabling a Forgotten Password on
Entering the BMC Setup Module
BMC Setup Module Options
Installing System Components
Installing System Components
Recommended Tools
Inside the System
Removing and Replacing the Optional Front Bezel
Expansion cards SAS controller card Optional RAC
Drives
Opening and Closing the System
Opening the System
Closing the System
Fan-bay power connector
Cooling Fans
Removing a Cooling Fan
Removing the Cooling Shrouds
Cooling Shrouds
Replacing a Cooling Fan
Three cooling shrouds direct airflow within the system
Replacing the Cooling Shrouds
Top cooling shroud Guide Slot
Power Supplies
Removing a Power Supply
Replacing a Power Supply
Expansion Card Installation Guidelines
Expansion Cards
Installing an Expansion Card
Installing System Components
Removing an Expansion Card
Expansion card
Cards only
RAC Card
Connector
System Memory
General Memory Module Installation Guidelines
Two-Processor Memory Configurations Total
Memory
Installing Memory Modules
Ejectors Installing System Components
Removing Memory Modules
Processors
Removing a Processor
11. Removing and Installing the Heat Sink Heat sink
Installing a Processor
New processor Socket Processor shield Socket keys
Installing System Components
Installing a VRM
Processor VRMs
Removing a VRM
Socket ejectors
Installing a Diskette Drive
15. Installing a Diskette Drive in the Drive Carrier
Installing an Optical Drive
Optical drive
Plastic rivets Latch Thumbscrew
Configuring the Boot Device
Hard Drives
Before You Begin
Installing a Drive Blank
Removing a Drive Blank
Removing a Hot-Plug Hard Drive
Installing a Hot-Plug Hard Drive
Replacing a Hard Drive in a Hard-Drive Carrier
SAS Controller Cards
Installing a SAS Controller Card
Installing the SAS RAID Controller Card Battery
Removing a SAS Controller Card
Connecting an External SAS Tape Drive
Replacing the System Battery
Connecting an External Fibre Channel Storage Device
System Battery
System battery is a 3.0-volt V, coin-cell battery
Connector Installing System Components
Control Panel Assembly Service-Only Procedure
Removing the Control Panel
Installing the Control Panel
Display module Display module cable
Control panel board cable
Fan Interposer Board Service-Only Procedure
Removing a Fan Interposer Board
Installing a Fan Interposer Board
Slots
Power Distribution Board Service-Only Procedure
Removing the Power Distribution Board
Installing the Power Distribution Board
Chassis Intrusion Switch Service-Only Procedure
Removing the Chassis Intrusion Switch
Intrusion-switch cable Installing System Components
SAS Backplane Service-Only Procedure
Installing the Chassis Intrusion Switch
Removing the SAS Backplane
Retention slots Installing System Components
System Board Service-Only Procedure
Installing the SAS Backplane
Removing the System Board
Slide switches
Harness
Remove the system board
Lift the system board out of the chassis, left side first
Installing the System Board
Installing System Components
Installing System Components
Installing System Components
Start-Up Routine
Safety First-For You and Your System
Software Monitors power indicator
Start-Up Routine Indications Look/listen for Action
Checking Basic Power Problems
Troubleshooting IRQ Assignment Conflicts
Checking the Equipment
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Monitor is not working properly Video memory is faulty
Troubleshooting the Keyboard
Troubleshooting the Mouse
Troubleshooting a USB Device
Troubleshooting Serial I/O Problems
Troubleshooting a Serial I/O Device
101
Troubleshooting a NIC
NIC cannot communicate with network
Liquid spilled on the system Excessive humidity
Troubleshooting a Wet System
Troubleshooting a Damaged System
System was dropped or damaged
Troubleshooting the System Battery
Troubleshooting Power Supplies
Troubleshooting System Cooling Problems
105
Troubleshooting System Memory
Troubleshooting a Fan
107
Troubleshooting a Diskette Drive
Error message indicates a diskette drive problem
Troubleshooting an Optical Drive
109
Troubleshooting a Hard Drive
Troubleshooting a SAS Controller or SAS RAID Controller
111
Troubleshooting an External SAS Tape Drive
Troubleshooting Expansion Cards
113
Troubleshooting the Microprocessors
115
116
Running the System Diagnostics
Using Dell PowerEdge Diagnostics
System Diagnostics Features
117
System Diagnostics Testing Options
When to Use the System Diagnostics
Running the System Diagnostics
Using the Custom Test Options
Viewing Information and Results
Selecting Devices for Testing
Selecting Diagnostics Options
119
120
Jumpers and Connectors
System Board Jumpers
121
Pswden Nvramclr
123
System Board Connectors
124
125
Control panel cable connector
Processor 2 connector
Connector for the 3.0-V coin battery
126
Board Jumpers and Connectors
SAS Backplane Board Connectors
Data interface Power Control panel on front
127
128
129
Online Services
Technical Assistance
Getting Help
Technical Support Service
AutoTech Service
Automated Order-Status Service
Electronic Quote Service
131
Before You Call
132
133
Mail la-techsupport@dell.com General Support Toll-free
Contacting Dell
134
Mail la-techsupport@dell.com General Support
Technical Support
Technical Support Services
135
Sales
136
General Support Toll-free
137
138
Mail la-techsupport@dell.com General Support 01-800-915-4755
139
General Support calling from Guayaquil
3355
140
Mail la-techsupport@dell.com General Support 800-6132
141
142
143
144
145
Mail krsupport@dell.com
146
147
148
Fax 21 424 01
149
150
151
Technical Support OptiPlex, Latitude, Inspiron
Mail delldirectsupport@dell.com Customer Care website
International Access Code Country Code City Code
152
Home and Small Business Fax 0870 907
153
154
BTU British thermal unit
155
Amperes AC Alternating current
Celsius
156
CPU Central processing unit. See processor DC Direct current
FBD Fully buffered Dimm
157
Fahrenheit
Kilo Kb Kilobits 1024 bits Glossary
158
LVD Low voltage differential Meters MA Milliamperes
159
Romb RAID on motherboard Rpm Revolutions per minute Glossary
160
TCP/IP Transmission Control Protocol/Internet Protocol
161
Volts VAC Volts alternating current VDC Volts direct current
162
163
Index
Microprocessor See processor
165
Index
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