100, 101, 102, 103, 104, 105, 106, 108 | Dell EMU01 instruction

Chassis Intrusion Switch (Service-Only Procedure)	86
Removing the Chassis Intrusion Switch	86
Installing the Chassis Intrusion Switch	87
SAS Backplane (Service-Only Procedure)	87
Removing the SAS Backplane	87
Installing the SAS Backplane	89
System Board (Service-Only Procedure)	89
Removing the System Board	89
Installing the System Board	93

4 Troubleshooting Your System	97
Safety First—ForYou and Your System	97
Start-Up Routine	97
Checking Basic Power Problems	98
Checking the Equipment	98
Troubleshooting IRQ Assignment Conflicts	98
Troubleshooting External Connections	99
Troubleshooting the Video Subsystem	99
Troubleshooting the Keyboard	100
Troubleshooting the Mouse	100
Troubleshooting Serial I/O Problems	101
Troubleshooting a Serial I/O Device	101
Troubleshooting a USB Device	101
Troubleshooting a NIC	102
Troubleshooting a Wet System	103
Troubleshooting a Damaged System	103
Troubleshooting the System Battery	104
Troubleshooting Power Supplies	105
Troubleshooting System Cooling Problems	105
Troubleshooting a Fan	106
Troubleshooting System Memory	106
Troubleshooting a Diskette Drive	108

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Contents

Image 6

Dell EMU01 owner manual 100, 101, 102, 103, 104, Troubleshooting System Cooling Problems 105, 106, 108

Contents

Dell PowerEdge 6950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m September PM296 Contents General Memory Module Installation Guidelines Baseboard Management Controller ConfigurationExpansion Card Installation Guidelines Removing and Replacing the Optional Front Bezel Control Panel Assembly Service-Only Procedure Installing the SAS RAID Controller Card BatteryConnecting an External Fibre Channel Storage Device Fan Interposer Board Service-Only Procedure 101 Troubleshooting System Cooling Problems 105100 102 110 Troubleshooting an External SAS Tape Drive 112109 111 132 Returning Items for Warranty Repair or Credit 131Dell Enterprise Training and Certification 131 134 Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators Messages System temperature, or hard drivesUSB connectors Both the systems management software Hard-Drive Indicator Codes Amber Expansion-card slots Power supply System status indicator Back-Panel Features and IndicatorsConnecting External Devices Optional Power Indicator Codes NIC Indicator Codes LCD Status Messages E1A15 SAS Cable B E1000 FAILSAFE, CallSupport E1A14 SAS Cable a E1114 Temp Ambient E122D E122B 9V OverVoltage E122E E1423 E1414 CPU # ThermtripE1418 CPU # Presence Missing E1614 PS # Status E1422 CPU Machine ChkE1610 PS # Missing E1618 PS # Predictive E1712 E1810 HDD ## FaultE2011 Mem Config Err PCI Serr Slot # E2018 Prog Timer E2013 Shadow Bios FailE2017 Timer Fail E2019 Parity Error Solving Problems Described by LCD Status Messages System Messages Removing LCD Status Messages Please wait Bios Update Attempt Attempting to updateRemote Configuration Is installed on system No boot device available Configuration, ResourceManufacturing mode Gate A20 failure Not a boot diskette No boot sector on hardNo timer tick interrupt Error Embedded Not installed in the RAC Read faultRemote Access Controller Seek error DIMMs are disabled Please run Setup programTimer chip counter Update loaded for Write fault on selected Diagnostics MessagesWrite fault Alert Messages Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program Main Screen System Setup OptionsSystem Setup Program Navigation Keys Action Enter Submenu, such as Memory Information CPU Information Screen on To boot after 30 seconds System Setup Program Options Description Boot SequenceBoot Sequence Retry Using the Setup Password on page 40 for more information Memory Information Screen CPU Information Screen Integrated Devices Screen System Security Screen Last default System and Setup Password FeaturesUsing the System Password Restored Using the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module Options Installing System Components Installing System Components Recommended Tools Inside the System Removing and Replacing the Optional Front Bezel Expansion cards SAS controller card Optional RACDrives Opening and Closing the System Opening the System Closing the System Fan-bay power connector Cooling FansRemoving a Cooling Fan Removing the Cooling Shrouds Cooling ShroudsReplacing a Cooling Fan Three cooling shrouds direct airflow within the system Replacing the Cooling Shrouds Top cooling shroud Guide Slot Power Supplies Removing a Power Supply Replacing a Power Supply Expansion Card Installation GuidelinesExpansion Cards Installing an Expansion Card Installing System Components Removing an Expansion Card Expansion cardCards only RAC Card Connector System Memory General Memory Module Installation Guidelines Two-Processor Memory Configurations Total Memory Installing Memory Modules Ejectors Installing System Components Removing Memory Modules Processors Removing a Processor 11. Removing and Installing the Heat Sink Heat sink Installing a Processor New processor Socket Processor shield Socket keys Installing System Components Installing a VRM Processor VRMs Removing a VRM Socket ejectors Installing a Diskette Drive 15. Installing a Diskette Drive in the Drive Carrier Installing an Optical Drive Optical drive Plastic rivets Latch Thumbscrew Configuring the Boot Device Hard DrivesBefore You Begin Installing a Drive Blank Removing a Drive BlankRemoving a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Replacing a Hard Drive in a Hard-Drive Carrier SAS Controller Cards Installing a SAS Controller CardInstalling the SAS RAID Controller Card Battery Removing a SAS Controller Card Connecting an External SAS Tape Drive Replacing the System Battery Connecting an External Fibre Channel Storage DeviceSystem Battery System battery is a 3.0-volt V, coin-cell battery Connector Installing System Components Control Panel Assembly Service-Only Procedure Removing the Control Panel Installing the Control Panel Display module Display module cableControl panel board cable Fan Interposer Board Service-Only Procedure Removing a Fan Interposer Board Installing a Fan Interposer Board Slots Power Distribution Board Service-Only Procedure Removing the Power Distribution Board Installing the Power Distribution Board Chassis Intrusion Switch Service-Only Procedure Removing the Chassis Intrusion SwitchIntrusion-switch cable Installing System Components SAS Backplane Service-Only Procedure Installing the Chassis Intrusion SwitchRemoving the SAS Backplane Retention slots Installing System Components System Board Service-Only Procedure Installing the SAS BackplaneRemoving the System Board Slide switches Harness Remove the system board Lift the system board out of the chassis, left side first Installing the System Board Installing System Components Installing System Components Installing System Components Start-Up Routine Safety First-For You and Your SystemSoftware Monitors power indicator Start-Up Routine Indications Look/listen for Action Checking Basic Power Problems Troubleshooting IRQ Assignment ConflictsChecking the Equipment Troubleshooting External Connections Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting a USB Device Troubleshooting Serial I/O ProblemsTroubleshooting a Serial I/O Device 101 Troubleshooting a NIC NIC cannot communicate with network Liquid spilled on the system Excessive humidity Troubleshooting a Wet SystemTroubleshooting a Damaged System System was dropped or damaged Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems105 Troubleshooting System Memory Troubleshooting a Fan 107 Troubleshooting a Diskette Drive Error message indicates a diskette drive problem Troubleshooting an Optical Drive 109 Troubleshooting a Hard Drive Troubleshooting a SAS Controller or SAS RAID Controller 111 Troubleshooting an External SAS Tape Drive Troubleshooting Expansion Cards 113 Troubleshooting the Microprocessors 115 116 Running the System Diagnostics Using Dell PowerEdge DiagnosticsSystem Diagnostics Features 117 System Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics Using the Custom Test Options Viewing Information and Results Selecting Devices for TestingSelecting Diagnostics Options 119 120 Jumpers and Connectors System Board Jumpers121 Pswden Nvramclr 123 System Board Connectors 124 125 Control panel cable connector Processor 2 connectorConnector for the 3.0-V coin battery 126 Board Jumpers and Connectors SAS Backplane Board ConnectorsData interface Power Control panel on front 127 128 129 Online ServicesTechnical Assistance Getting Help Technical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service 131 Before You Call 132 133 Mail la-techsupport@dell.com General Support Toll-free Contacting Dell134 Mail la-techsupport@dell.com General Support Technical Support Technical Support Services135 Sales 136 General Support Toll-free 137 138 Mail la-techsupport@dell.com General Support 01-800-915-4755 139 General Support calling from Guayaquil3355 140 Mail la-techsupport@dell.com General Support 800-6132 141 142 143 144 145 Mail krsupport@dell.com 146 147 148 Fax 21 424 01 149 150 151 Technical Support OptiPlex, Latitude, Inspiron Mail delldirectsupport@dell.com Customer Care website International Access Code Country Code City Code152 Home and Small Business Fax 0870 907 153 154 BTU British thermal unit 155Amperes AC Alternating current Celsius 156 CPU Central processing unit. See processor DC Direct current FBD Fully buffered Dimm 157Fahrenheit Kilo Kb Kilobits 1024 bits Glossary 158 LVD Low voltage differential Meters MA Milliamperes 159 Romb RAID on motherboard Rpm Revolutions per minute Glossary 160 TCP/IP Transmission Control Protocol/Internet Protocol 161 Volts VAC Volts alternating current VDC Volts direct current 162 163 Index Microprocessor See processor 165 Index