Troubleshooting an Optical Drive

109

Troubleshooting a Hard Drive

110

Troubleshooting a SAS Controller or SAS RAID Controller

111

Troubleshooting an External SAS Tape Drive

112

Troubleshooting Expansion Cards

113

Troubleshooting the Microprocessors

114

5 Running the System Diagnostics

117

Using Dell PowerEdge Diagnostics

117

System Diagnostics Features

117

When to Use the System Diagnostics

118

Running the System Diagnostics

118

System Diagnostics Testing Options

118

Using the Custom Test Options

118

Selecting Devices for Testing

119

Selecting Diagnostics Options

119

Viewing Information and Results

119

6 Jumpers and Connectors

121

System Board Jumpers

121

Disabling a Forgotten Password

123

System Board Connectors

124

SAS Backplane Board Connectors

127

7Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Technical Assistance

129

Online Services

129

AutoTech Service

130

Contents

7

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Dell EMU01 109, 110, 111, Troubleshooting an External SAS Tape Drive 112, 113, 114, 117, 118, 119, 121, 123, 124, 127, 129