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HP 2 Base Model manual What to do when a password is rejected

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What to do when a password is rejected

Passwords can be rejected for the following reasons:

●A user is using an IME that is not supported. This is a common issue with double-byte languages (Korean, Japanese, Chinese). To resolve this issue:

1.Click Start, click Control Panel, and then click Regional and Language Options.

2.Click the Languages tab.

3.Click the Details button.

4.On the Settings tab, click the Add button to add a supported keyboard (add U.S. keyboards under Chinese Input Language).

5.Set the supported keyboard for default input.

6.Restart HP ProtectTools, and then enter the password again.

●A user is using a character that is not supported. To resolve this issue:

1.Change the Windows password so that it uses only supported characters. Unsupported characters are listed in Special key handling on page 104.

2.Run the Security Manager Setup Wizard again, and then enter the new Windows password.

106 Chapter 11 Localized password exceptions

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HP 2 Base Model manual What to do when a password is rejected

Contents

HP ProtectTools Getting StartedCopyright 2011 Hewlett-Packard Development Company, L.P Table of contents 4 HP ProtectTools Security Manager 5 Drive Encryption for HP ProtectTools select models only 6 Privacy Manager for HP ProtectTools select models only7 File Sanitizer for HP ProtectTools Changing the owner password 8 Device Access Manager for HP ProtectTools select models only9 Theft recovery Resetting a user passwordMigrating keys with the Migration Wizard 1 Introduction to security FeaturesApplication Chapter 1 Introduction to security HP ProtectTools featuresKey features ModuleKey features ModulePrivacy Manager for HP ProtectTools select models HP ProtectTools security product description and common use examples Credential Manager for HP ProtectToolsDrive Encryption for HP ProtectTools Device Access Manager for HP ProtectTools File Sanitizer for HP ProtectToolsPrivacy Manager for HP ProtectTools Computrace for HP ProtectTools formerly LoJack ProEmbedded Security for HP ProtectTools select models only HP ProtectTools security product description and common use examples Achieving key security objectives Restricting access to sensitive dataPreventing unauthorized access from internal or external locations Protecting against targeted theftCreating strong password policies Managing HP ProtectTools passwords Additional security elementsAssigning security roles Set in the following HP ProtectTools passwordAdditional security elements FunctionCreating a secure password Backing up and restoring HP ProtectTools credentials2 Getting started with the Setup Wizard 2. Read the Welcome screen, and then click Next 3 HP ProtectTools Security Manager Administrative Console Opening HP ProtectTools Administrative Console Manage HP ProtectTools users Using Administrative ConsoleIncrease system security Require strong authentication See how you can centrally manage HP ProtectToolsFor administrators of this computer Configuring your systemSetting up authentication for your computer For users who are not administratorsSession Policy SettingsManaging users Require one of the specified credentialsCredentials SpareKeyFingerprints Smart card FaceGeneral tab Configuring your applicationsUpdates and Messages Applications tab4 HP ProtectTools Security Manager Opening Security Manager Using the Security Manager dashboard Security Applications Status HP ProtectTools desktop gadgetBlue-OK Password Manager For Web pages or programs where a logon has not yet been createdMy Logons For a program, click Add this logon screen to Password Manager For Web pages or programs where a logon has already been createdFor a Web site, click Add domain name to Password Manager Adding logonsEditing logons Using the Logons menu Organizing logons into categoriesManaging your logons Assessing your password strength Password Manager icon settingsVeriSign Identity Protection VIP Click Add LogonClick Continue Settings Changing your Windows passwordCredential Manager Setting up your SpareKey Enrolling your fingerprints1. Under Central Management, click Setup Wizard Setting up a smart card7. Click the Administration tab Initializing the smart cardConfiguring the smart card Enrolling scenes for face logonAdvanced User Settings Click Create PINPrompt to update scenes when logon fails-If face logon is unsuccessful but you enter your password successfully, you may be prompted to save a series of images to increase the chances of successful face logon in the future General tab Appearance-Show icon in taskbar notification area Setting your preferencesYour personal ID card Fingerprint tabBacking up and restoring your data Show scan quality feedback3. Click Back up data 3. Click Restore data 5 Drive Encryption for HP ProtectTools select models only Opening Drive Encryption 2. In the left pane, click Drive EncryptionOpening Drive Encryption Activating Drive Encryption for standard hard drives 3. Click FeaturesGeneral tasks Activating Drive Encryption for self-encrypting drives3. Click Features Software encryptionHardware encryption 3. Click FeaturesDeactivating Drive Encryption Logging in after Drive Encryption is activated3. Click Features Smart cards PCMCIA readersUSB readers Displaying encryption status 2. Click SettingsProtect your data by encrypting your hard drive 2. Under My Data, click Drive EncryptionAdvanced tasks Managing Drive Encryption administrator task3. Click Settings Encrypting or decrypting individual drives software encryption only3. Click Encryption Key Backup Backup and recovery administrator taskRecovering encryption keys 6. Click Backup Keys6 Privacy Manager for HP ProtectTools select models only Opening Privacy Manager Requesting a Privacy Manager Certificate Setup proceduresManaging Privacy Manager Certificates 2. Click Request a Privacy Manager CertificateSetting up a Privacy Manager Certificate Obtaining a preassigned Corporate Privacy Manager CertificateImporting a third-party certificate Renewing a Privacy Manager Certificate Setting a default Privacy Manager CertificateViewing Privacy Manager Certificate details 3. Click Certificate detailsRevoking your Privacy Manager Certificate Deleting a Privacy Manager CertificateRestoring a Privacy Manager Certificate 2. Click AdvancedManaging Trusted Contacts Adding Trusted ContactsAdding a Trusted Contact Adding Trusted Contacts using Microsoft Outlook contacts Checking revocation status for a Trusted Contact Viewing Trusted Contact detailsDeleting a Trusted Contact 3. Click Contact detailsSigning and sending an e-mail message Using Privacy Manager in Microsoft OutlookConfiguring Privacy Manager for Microsoft Outlook General tasksUsing Privacy Manager in a Microsoft Office 2007 document Sealing and sending an e-mail messageViewing a sealed e-mail message Configuring Privacy Manager for Microsoft Office Signing a Microsoft Office documentEncrypting a Microsoft Office document Adding a suggested signers signature lineRemoving encryption from a Microsoft Office document Sending an encrypted Microsoft Office documentViewing a signed Microsoft Office document Viewing an encrypted Microsoft Office document Backing up Privacy Manager Certificates and Trusted Contacts Restoring Privacy Manager Certificates and Trusted ContactsAdvanced tasks Central administration of Privacy Manager 7 File Sanitizer for HP ProtectTools Shredding Free space bleaching Opening File Sanitizer 2. Click File SanitizerSetting a shred schedule Setting a free space bleaching scheduleSetup procedures Customizing a shred profile Selecting or creating a shred profileSelecting a predefined shred profile High Security Medium Security Low SecurityCustomizing a simple delete profile b. Click Open, and then click OK Setup procedures4. To protect assets from automatic deleting 5. Click ApplyUsing a key sequence to initiate shredding General taskson page Using the File Sanitizer icon Manually shredding one assetManually shredding all selected items Viewing the log files Manually activating free space bleachingAborting a shred or free space bleaching operation 2. Click Bleach Now8 Device Access Manager for HP ProtectTools select models only Opening Device Access Manager Setup Procedures Configuring device accessSimple Configuration Maintenance 2. Click Administrative Tools, and then click Services Device Class ConfigurationStarting the background service 3. Select the HP ProtectTools Device Locking/Auditing serviceThe Device Class Configuration view has the following sections Setup ProceduresProtection may also be applied to specific devices Device class All devices Individual device Denying access to a user or groupAllowing access for a user or a group Device class All devices Individual deviceAllowing access to a class of devices for one user of a group Allowing access to a specific device for one user of a groupDevice class All devices Individual device Resetting the configuration JITA ConfigurationRemoving settings for a user or a group Device class All devices Individual deviceCreating a JITA for a user or group Creating an extendable JITA for a user or groupDisabling a JITA for a user or group Advanced Settings Device Administrators groupeSATA Support Unmanaged Device ClassesDecoder Display Processor System Unknown Volume Volume snapshot Hard disk controller HDC Human interface device HID class PowerBattery Advanced power management APM support Miscellaneous Computer Net service Net trans SCSI adapter9 Theft recovery 10 Embedded Security for HP ProtectTools select models only Enabling the embedded security chip in Computer Setup Setup proceduresInitializing the embedded security chip Setting up the basic user account Sending and receiving encrypted e-mail Using the personal secure driveEncrypting files and folders Apply changes to this folder onlyChanging the Basic User Key password Backing up and restoring Creating a backup fileRestoring certification data from the backup file Advanced tasksChanging the owner password Resetting a user passwordMigrating keys with the Migration Wizard Advanced tasks11 Localized password exceptions Password changes using keyboard layout that is also supported Special key handling Language BIOSSpecial key handling WindowsWhat to do when a password is rejected authentication administratorSee Windows administrator background serviceemergency recovery archive cryptographic service provider CSPdevice access control policy cryptographyfingerprint power-on authenticationEncryption File System EFS free space bleachingrevocation password rebootrestore SATA device modetoken Windows administratorsuggested signer See security logon methodIndex J JITA F facePage