Determining Printer Problems
Troubleshooting Flowchart
If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in this user’s guide, contact an
Note | Macintosh users: For more troubleshooting information, see | |||||
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1 Does the control panel display READY? | Go to step 2. | |||||
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NO
The display is blank and the printer’s fan is off.
Check the power cord connections and the power switch.
Plug the printer into a different outlet.
Check that the power supplied to the printer is steady, and meets printer specifications (page
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| The display is |
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| blank but the |
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| printer’s fan is |
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| language. |
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| on. |
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| Press any control |
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| Turn the printer |
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| panel key to see |
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| off. Hold down |
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| if the printer |
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| [Select] while |
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| responds. Turn |
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| turning the |
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| the printer off, |
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| printer on. Press |
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| printer on. If this |
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| scroll through the |
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| does not work, |
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| available |
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| contact an |
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| languages.Press |
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| [Select] to save |
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| service or |
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| the desired | |||
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| support provider. |
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| language as the | |||
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| new default. | |||
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| telephone |
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| support flyer |
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| return to | |||
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| included with the |
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| READY.Turn the | |||
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| printer.) |
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| printer off and on. |
The display |
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| A message |
shows garbled |
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| other than |
or unfamiliar |
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| READY is |
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characters. |
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| displayed. |
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Make sure the |
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desired language |
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is selected from |
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the control panel. |
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Turn the printer |
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off, and then turn |
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the printer on. |
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Reseat installed |
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accessories. |
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76 Chapter 4: Problem Solving
ENWW