HP 5100dtn, 5100tn manual Determining Printer Problems, Troubleshooting Flowchart, Ready is

Determining Printer Problems

Troubleshooting Flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)

Note	Macintosh users: For more troubleshooting information, see
	page 100.
		YES
1 Does the control panel display READY?			Go to step 2.

NO

The display is blank and the printer’s fan is off.

Check the power cord connections and the power switch.

Plug the printer into a different outlet.

Check that the power supplied to the printer is steady, and meets printer specifications (page A-14).

The display is	The display is
blank but the	in the wrong
printer’s fan is	language.
on.
Press any control	Turn the printer
panel key to see	off. Hold down
if the printer	[Select] while
responds. Turn	turning the
the printer off,	printer on. Press
and then turn the	[-Value+] to
printer on. If this	scroll through the
does not work,	available
contact an	languages.Press
HP-authorized	[Select] to save
service or	the desired
support provider.	language as the
(See the	new default.
telephone	Press [Go] to
support flyer	return to
included with the	READY.Turn the
printer.)	printer off and on.

The display

shows garbled

or unfamiliar

characters.

Make sure the desired language is selected from the control panel.

Turn the printer off, and then turn the printer on.

Reseat installed accessories.

Amessage other than

READY is

displayed.

Go to page 63.

76 Chapter 4: Problem Solving

ENWW