Determining Printer Problems

Troubleshooting Flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)

Note

Macintosh users: For more troubleshooting information, see

 

page 100.

 

 

 

 

 

 

 

YES

 

 

 

 

 

1 Does the control panel display READY?

Go to step 2.

 

 

 

 

 

 

 

 

 

NO

The display is blank and the printer’s fan is off.

Check the power cord connections and the power switch.

Plug the printer into a different outlet.

Check that the power supplied to the printer is steady, and meets printer specifications (page A-14).

 

 

The display is

 

 

The display is

 

 

 

 

 

blank but the

 

 

in the wrong

 

 

 

 

 

printer’s fan is

 

 

language.

 

 

 

 

 

 

 

 

 

 

 

 

on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press any control

 

 

Turn the printer

 

 

 

 

 

 

 

 

 

panel key to see

 

 

off. Hold down

 

 

 

 

if the printer

 

 

[Select] while

 

 

 

 

responds. Turn

 

 

turning the

 

 

 

 

the printer off,

 

 

printer on. Press

 

 

 

 

and then turn the

 

 

[-Value+] to

 

 

 

 

 

 

 

 

 

 

printer on. If this

 

 

scroll through the

 

 

 

 

does not work,

 

 

available

 

 

 

 

contact an

 

 

languages.Press

 

 

 

 

HP-authorized

 

 

[Select] to save

 

 

 

 

 

 

 

 

 

 

service or

 

 

the desired

 

 

support provider.

 

 

language as the

 

 

(See the

 

 

new default.

 

 

telephone

 

 

Press [Go] to

 

 

support flyer

 

 

return to

 

 

included with the

 

 

READY.Turn the

 

 

printer.)

 

 

printer off and on.

The display

 

 

 

A message

shows garbled

 

 

 

other than

or unfamiliar

 

 

 

READY is

 

 

 

characters.

 

 

 

displayed.

 

 

 

 

 

Make sure the

 

 

Go to page 63.

 

 

desired language

 

 

 

 

is selected from

 

 

 

 

the control panel.

 

 

 

 

Turn the printer

 

 

 

 

off, and then turn

 

 

 

 

the printer on.

 

 

 

 

Reseat installed

 

 

 

 

accessories.

 

 

 

 

76 Chapter 4: Problem Solving

ENWW