Understanding Printer Messages

The following table explains messages that might display on the printer’s control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following.

If a message persists:

•If a message persists requesting that you load a tray, or if a message indicates that a previous print job is still in the printer’s memory, press [Go] to print or press [Cancel Job] to clear the job from the printer’s memory.

•If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)

Note

Not all messages are described in this user’s guide (many are

 

self-explanatory).

 

Some printer messages are affected by the Auto Continue and

 

Clearable Warning settings from the Configuration Menu in the

 

printer’s control panel (page B-13).

 

 

Printer Messages

Message

Explanation or Recommended Action

 

 

ACCESS DENIED

The printer control panel function you are trying to access has been

MENUS LOCKED

locked to prevent unauthorized access.

 

See your network administrator.

 

 

BAD DUPLEXER

The duplexer is not connected properly.

CONNECTION

Re-install the duplexer.

 

 

CHECK INPUT

The optional input tray cannot feed paper to the printer because a

DEVICE

door or paper guide is open.

alternates with

Check the doors and paper guides.

 

PAPER PATH OPEN

 

PLEASE CLOSE IT

 

 

 

CHECKING PAPER

The engine is rolling its rollers to check for possible paper jams.

PATH

 

ENWW

Chapter 4: Problem Solving 65