4 Does the job print as expected?

YES

continued

NO

Print is garbled

or only a

portion of the

page prints.

Check that you are using the proper printer driver (page 17).

The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file.

Check the interface cable connections. Test the cable by trying it on another computer (if possible).

Replace the printer cable with a high-quality cable (page 9).

Reduce the job’s complexity, print at a lower resolution (page B-6),or install more printer memory (page C-1).

You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printer’s control panel, temporarily turn the Clearable Warnings and Auto Continue settings off (page B-13)and then print the job again.

Printing

stops in the

middle of

the job.

[Cancel Job] might have been pressed.

Check that the power supplied to the printer is steady, and meets printer specifications (page A-18).

 

 

Print speed is

 

 

 

A control panel

 

 

slower than

 

 

 

setting is not

 

 

expected.

 

 

 

taking effect.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Simplify the print

 

 

Check settings in

 

 

 

 

 

 

job.

 

 

the printer driver

 

 

 

 

 

or software

 

 

Add more

 

 

application.

 

 

 

 

 

 

memory to the

 

 

(Printer driver

 

 

printer

 

 

and software

 

 

(page C-1).

 

 

commands

 

 

Turn banner

 

 

override control

 

 

 

 

panel settings.)

 

 

 

 

 

 

pages off. (See

 

 

 

 

 

 

your network

 

 

 

 

 

 

administrator.)

 

 

 

 

ENWW

Chapter 4: Problem Solving 79