Printer Messages (Continued)

Message

Explanation or Recommended Action

 

 

66.xy.zz INPUT

An error occurred in an external paper handling device.

DEVICE FAILURE

Press [Go] to clear the message. If the message will not clear, turn

alternates with

the printer off, and then turn the printer on.

If this message persists, contact an HP-authorized service or support

CHECK CABLES

provider. (See the telephone support flyer included with the printer.)

AND CYCLE POWER

 

 

 

68 NVRAM ERROR

An error occurred in the printer’s nonvolatile memory (NVRAM) and

CHECK SETTINGS

one or more printer settings has been reset to its factory default.

 

Print a configuration page and check the printer settings to determine

 

which values have changed (page 80).

 

Hold down [Cancel Job] while turning the printer on. This will clean

 

up the NVRAM by removing old areas that are not being used.

 

If this message persists, contact an HP-authorized service or support

 

provider. (See the telephone support flyer included with the printer.)

 

 

68 NVRAM FULL

The printer’s nonvolatile memory (NVRAM) is full. Some settings

CHECK SETTINGS

might have been reset to the factory defaults.

 

Print a configuration page and check the printer settings to determine

 

which values have changed (page 80).

 

If this message persists, contact an HP-authorized service or support

 

provider. (See the telephone support flyer included with the printer.)

 

 

69.x

A temporary printing error occurred.

PRINTER ERROR

Turn the printer off, and then turn the printer on.

 

If this message persists, contact an HP-authorized service or support

 

provider. (See the telephone support flyer included with the printer.)

79.xxxx

PRINTER ERROR

The printer detected an error. The numbers (xxxx) indicate the specific type of error.

Turn the printer off, and then turn the printer on. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)

If the message persists with different software applications and print jobs, record the numbers that appear (xxxx) and contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)

ENWW

Chapter 4: Problem Solving 73