Light Print or Fade

Toner Specks

Dropouts

Lines

Gray Background

Toner Smear

Loose Toner

Repeating Defects

Misformed Characters

Page Skew

Curl or Wave

Wrinkles or Creases

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Troubleshooting Steps

(Follow the steps in the order they are listed.)

1.Print a few more pages to see if the problem will correct itself.

2.Clean the inside of the printer (page 54) or use the printer’s cleaning page (page 56).

3.Make sure EconoMode is off in the software and in the control panel (page B-7).

4.Turn over the stack of paper in the tray. Also try rotating the paper 180°.

5.Check the paper (or other print media) type and quality (pages A-2 through A-12).

6.Check the printer’s environment (page A-14).

7.Make sure paper is loaded correctly and that the guides fit properly against the paper stack. (See the sections on loading paper, starting on page 24.)

8.Print to a different output bin (page 20).

9.Adjust the toner density setting (page B-7).

10.Change the fuser mode setting to High (page B-5)or choose rough paper type from the printer driver (page 43).

11.Change the fuser mode setting to Low (page B-5).

12.Redistribute the toner in the print cartridge (page 53).

13.Install a new HP print cartridge. (See instructions with the print cartridge.)

14.To alternate small and standard paper, from the Configuration

Menu set SMALL PAPER

SPEED=SLOW.

15.After trying all the steps suggested above, contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)

ENWW

Chapter 4: Problem Solving 75