Problem Solving | HP 5100dtn, 5100tn instruction

90 Chapter 4: Problem Solving

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HP 5100dtn, 5100tn manual Problem Solving

Contents

Use Page Use guide Warranty Hewlett-Packard Company Chinden Boulevard Boise, Idaho Contents 104 Performing Routine MaintenanceMenu Map 104 Configuration 105 PCL or PS Font List 107 Glossary Enww Overview Printer Basics Printer Features and Benefits Wide Format PrintingHigh Print Quality High Performance Expandability Paper HandlingBest Value Euro Character Environmental Features Printer Information HP LaserJet 5100 printerHP LaserJet 5100tn printer HP LaserJet 5100dtn printer Optional Tray Configurations Power Switch Power Connector Network, I/O, or optionalPrinter Parts and Locations Tray Accessories and Supplies Suggested AccessoriesTo ensure optimum performance Following Paper Ordering InformationDescription or Use Part Number HP LaserJet Printer Family Maintenance Control Panel Layout Control Panel LightsPrinter’s control panel consists of the following Ready Control Panel Keys Tray x Load Type Size or Unexpected Paper Size To change a control panel setting Network administratorControl Panel Menus To print a control panel menu map Configure the control panel display language Optional Software included and supported languages Start guide for installation instructionsPrinter Software Printer Drivers Drivers Included with the Printer Additional Drivers Guide Access the Windows Printer DriverSoftware for Windows Choose the Right Driver for Your Needs Printer Driver Help Software for Macintosh Computers PostScript Printer Description Files PPDsPrint Dialog Extensions PDEs Mac OS X only HP LaserJet Utility HP Web Jetadmin Software for Linux Printing Tasks Printing Tasks Top Output Bin Rear Output Bin Selecting the Output BinGuidelines Printing to the Top Output Bin Top Output Bin Printing to the Rear Output Bin Adjust the Paper Stop Loading Tray On the next Load the tray. For correct orientation, see Loading the 500-Sheet Tray Optional Printing Tasks Printing Both Sides of Paper Optional Duplexer Guidelines for Printing Both Sides of Paper Separating the Printer from the Duplexer Paper Orientation for Printing Both Sides of Paper Tray All other trays Layout Options for Printing Both Sides of Paper Layout Options for Printing Both Sides of Paper Preprinted Paper Printing Special PaperPrinting Letterhead, Prepunched, or Paper Orientation Paper Orientation for Tray Printing Envelopes Loading Envelopes in Tray Printing Labels Do not Printing Transparencies Printing Transparencies Printing Rotated Paper Tray Sheet Tray Printing Rotated Paper from the 500-Sheet Tray Printing Full-Bleed Images Printing Cards, Custom-Size and Heavy Paper Loading Custom-Size Paper in the 500-Sheet Tray Load the tray Slide the tray into the printer Setting Custom Paper Sizes Guidelines for Printing Custom-Size PaperDriver, and from the printer’s control panel Paper is loaded long-edge first X is longer than Y Printing Tasks Printing Vellum Tray 1 MODE=CASSETTE Using Features in the Printer Driver Saving Printer Setup InformationAdvanced Printing Tasks Printing with a Watermark Printing the First Page on Different Paper Printing Multiple Pages on One Sheet of Paper Tray 1 Mode=Cassette Customizing Tray 1 OperationTray 1 Mode=First Feed can also be enabled from the Paper Handling Menu Manually Feeding Paper from TrayPrinter will print only from Tray Printer’s control panel Select the paper size settings from the control panel Printing by Type and Size of PaperBenefits of Printing by Type and Size of Paper To print by type and size of paper, do the following Help Type and size settings can also be configured fromSize of paper Job Retention Quick Copying a Job Printing Additional Copies of a Quick Copy Job Deleting a Stored Quick Copy Job Deleting a Held Job Proofing and Holding a JobPrinting the Remaining Copies of a Held Job Enww Releasing a Private Job Printing a Private JobSpecifying a Private Job Press Select to select the job. PIN0000 appears Deleting a Private JobBefore it is ever printed Printing a Stored Job Storing a Print JobSpecifying a Stored Job as Private Deleting a Stored Job Printer Maintenance Printer Maintenance Performing Routine Maintenance Managing the Print Cartridge HP Policy on Non-HP Print CartridgesPrint Cartridge Storage Print Cartridge Life Expectancy Continue Printing When Toner is Low Redistributing the Toner Cleaning the Printer Location of the Transfer Roller-Do Not Touch Cleaning the Printer Using the Printer Cleaning Press Item until Create Cleaning page appears Problems Problem SolvingHelp you to locate paper jams, properly clear them from Printer, and solve repeated paper jams Jams. If paper jams are a recurring problem, see Clearing Paper JamsPaper jam is not obvious, look first in the top cover area Paper jam message Clearing Jams from the Input Tray Areas Clearing Jams from the Top Cover Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Problem Solving Solving Repeated Paper Jams If paper jams occur frequently, try the following Understanding Printer Messages If a message persistsSelf-explanatory Printer’s control panel page B-13 Not Available Close TOP CoverDisk Device Failure Install Toner Flash DeviceFlash File Operation Failed Changed JOB ClearedSimplified Mopy page TOO Resend Upgrade RAM Disk FileTray 2 Load Legal Printer Error XX.YYPress GO to Continue Memory 41.x Fuser ErrorPaper Size 53.xy.zz 56.x58.x, or 62.x Cycle Power Nvram ErrorCheck Settings Device Failure Correcting Output Quality Problems ProblemExamples below depict letter-size paper that has passed Vertically rather than horizontally Troubleshooting Steps Follow the steps in the order they are listed Determining Printer Problems Troubleshooting FlowchartMacintosh users For more troubleshooting information, see Ready is Can you print a configuration page? Printing Configuration Can you print from a software application? Cancel Job might have been pressed Does the job print as expected? Does the job print as expected? Does the printer select the proper trays Troubleshooting Flowchart for Macintosh Users To Mac OS Print job is not sent to the desired printer Selecting an Alternate PPD Mac OS 8.6 to Mac OSClick Select PPD Mac OS Linux Problem Solving Renaming the PrinterMac OS Rename the printer Checking the Printer’s Configuration Menu Map Configuration Options Handling accessories that are installed Toner Level Event LogOptions Memory PCL or PS Font List To print a PCL or PS font list Problem Solving Specifications Specifications A-1 Paper Specifications Specifications A-3 Polyester media Supported Sizes and Weights of Paper Tray Dimensions1 Weight Capacity2 Specifications A-5 Sheet Tray Dimensions1 Weight Capacity2 Optional Specifications A-7 Optional Duplex Printing Dimensions1 WeightSupported Types of Paper Duplexer Guidelines for Using Paper Symptom Problem with Paper SolutionSet Fuser MODE=LOW Inks, such as those used in some types of thermography Paper Weight Equivalence Table Specifications A-9 Label Construction LabelsTransparencies Specifications A-11 VellumEnvelopes Envelope Construction Acceptable Unacceptable Envelopes with Double-Side-SeamsEnvelopes with Adhesive Strips or Flaps Specifications A-13 Card Stock and Heavy PaperEnvelope Margins Envelope Storage Card Stock Construction Card Stock Guidelines Printer Specifications Physical DimensionsSpecifications A-15 55 in 139.8 cm 24.6 in 62.5 cm 18.5 in 47.0 cm 10.6 in 27.0 cm 24.4 in 62.0 cm 15.5 cm 18.5 in 47.0 cm 16.6 cm 10.6 in 27.0 cm 29.7 in 75.5 cm Printer Weight without print cartridgeChapter Environmental Specifications Electrical SpecificationsPrinter State Power Consumption Average, in watts Power Requirements Acceptable Line Voltage Acoustic Emissions Per ISO General SpecificationsPrinter State Sound Power1 Chapter Control Panel Menus Control Panel Menus B-1 Private/Stored Jobs Menu Information, seeDisplayed on the control panel Jobname Information Menu Control Panel Menus B-3 Paper Handling Menu Control Panel Menus B-5 Print Quality Menu Create Cleaning ECONOMODE=OFFToner DENSITY=3 Control Panel Menus B-7 Printing Menu Control Panel Menus B-9 PCL Symbol ERRORS=OFFPCL Font Point SET=PC-8 Configuration Menu Control Panel Menus B-11 Resource SAVE= OFF PCL MEMORY=400K PS MEMORY= Control Panel Menus B-13 JAM RECOVERY= Auto Maintenance OFFRAM DISK=AUTO OFF RAM Disk Control Panel Menus B-15 BUFFER=AUTO Auto TIMEOUT=15Menu Control Panel Menus B-17 EIO Menu 5100tn/5100dtn CFG TCP/IP=NO CFG LINK=NO Resets Menu Printer Memory and Expansion Printer Memory and Expansion C-1 Installing a Dimm Printer Memory and Expansion Printer Memory and Expansion C-3 If an optional duplexer is installed Checking Memory Installation To determine how much memory to allocate to a language Adjusting Memory SettingsResource Saving To change the I/O Buffer setting Buffering Installing EIO Cards/Mass Storage Installing EIO Cards or Mass Storage Devices Method for entering printer commands, if needed Users who are already familiar with PCL command structureThat the printer leave PCL language and enter HP-GL/2 mode Are printer language switching, job separation, printer Group Understanding PCL Printer Command SyntaxPrinter Commands Printer Commands D-3 Combining Escape Sequences?&l3A?&l1O?&l8D ?&l3a1o8D Example, if you want a symbol set that contains line-draw Characters, select the 10U PC-8 or 12U PC-850 symbol setSelecting PCL Fonts Others Common PCL Printer Commands Printer Commands D-5 ?&l#E ?&l#F ?&a#L ?&a#M ?&k#H ?&l#C ?&l#D ?&l#L ?&s#C?%#A ?%#B Printer Commands D-7 ?s#P ?s#H ?&k#S ?s#V ?s#S ?s#B ?s#T Printer Commands To access the embedded Web server Embedded Web Server E-1 Home Pages Device Pages Networking Pages Adjustable tray Media. All trays used in the printer are adjustableAccessories for older printers and the newer EIO Circuit board that holds extra memory chips for Software is already installed Help button or a question mark symbol in the printerWhere paper or other print media is loaded Printer software help Index EIO Chapter Chapter Chapter ??- B-5 Chapter Chapter Chapter Page Copyright 2002 Hewlett-Packard Company