Printer Messages (Continued)

Message

Explanation or Recommended Action

 

 

XX.YY

A printer error has occurred that can be cleared by pressing [Go] in

PRINTER ERROR

the printer’s control panel.

PRESS GO TO

 

CONTINUE

 

13.x PAPER JAM [LOCATION]

Remove jammed paper from the specified location (page 58). Open and close the top cover to clear the message.

If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the telephone support flyer included with the printer.)

20INSUFFICIENT The printer received more data than can fit in its available memory.

MEMORY

You might have tried to transfer too many macros, soft fonts, or

alternates with

complex graphics.

Press [Go] to print the transferred data (some data might be lost),

PRESS GO TO

then simplify the print job or install additional memory (page C-1).

 

CONTINUE

 

 

 

21 PAGE TOO

The data (dense text, rules, raster or vector graphics) sent to the

COMPLEX

printer was too complex.

alternates with

Press [Go] to print the transferred data. (Some data might be lost.)

To print the job without losing data, from the Configuration Menu in

PRESS GO TO

the printer control panel, set PAGE PROTECT=ON, print the job, and

CONTINUE

then return PAGE PROTECT=AUTO. (For more information, see

 

 

page B-12.)Do not leave PAGE PROTECT=ON; it might degrade

 

performance.

 

If this message appears often, simplify the print job.

 

 

22 EIO x

Too much data was sent to the EIO card in the specified slot (x). An

BUFFER OVERFLOW

improper communications protocol may be in use.

alternates with

Press [Go] to clear the message. (Data will be lost.)

Check the host configuration. If this message persists, contact an

PRESS GO TO

HP-authorized service or support provider. (See the telephone

CONTINUE

support flyer included with the printer.)

 

22PARALLEL I/O Too much data was sent to the parallel port.

BUFFER OVERFLOW

Check for a loose cable connection and be sure to use a high-quality

alternates with

cable (page 7). (Some non-HP parallel cables might be missing pin

connections, or might otherwise not conform to the IEEE-1284

PRESS GO TO

specification.)

 

CONTINUE

This error can occur if the driver you are using is not IEEE-1284

 

 

compliant. For best results, use an HP driver that came with the printer

 

(page 17).

 

Press [Go] to clear the error message. (Data will be lost.)

 

If this message persists, contact an HP-authorized service or support

 

provider. (See the telephone support flyer included with the printer.)

70 Chapter 4: Problem Solving

ENWW