Clearing Paper Jams

 

If the printer’s control panel displays a paper jam message, look for

 

paper in the locations indicated in Figure 15, then see the procedure

 

for clearing the paper jam. You might need to look for paper in other

 

locations than indicated in the paper jam message. If the location

 

of the paper jam is not obvious, look first in the top cover area.

 

When clearing paper jams, be very careful not to tear the paper. If

 

a small piece of paper is left in the printer, it could cause additional

 

jams. If paper jams are a recurring problem, see page 62.

 

A paper jam message might also display if the rear door is open.

Note

 

The top cover of the printer must be opened and then closed to clear

 

a paper jam message.

 

Paper jams can occur at the following locations:

 

Output areas (top and rear) Go to page 79.

Optional duplexer

Go to page 80.

Top cover area

Go to page 78.

Input tray areas

Go to page 77.

Figure 15 Paper Jam Locations

Note

Loose toner might remain in the printer after a paper jam, but the

 

toner should clear after a few sheets are printed.

 

 

58 Chapter 4: Problem Solving

ENWW

Page 84
Image 84
HP 5100dtn, 5100tn manual Clearing Paper Jams, Paper jam is not obvious, look first in the top cover area, Paper jam message