Troubleshooting Flowchart for
Macintosh Users
Note | This section lists problems that can happen when using Mac OS 8.6 | ||||||
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| 1 Can you print from a software application? |
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| NO | Print a short document from |
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The Macintosh computer is not communicating with the printer.
Make sure the printer’s control panel displays READY (page 94).
Make sure the correct printer driver is selected in the Chooser. (There will be a printer icon beside the name.)
If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser.
Make sure the correct printer has been chosen in the Chooser by printing a configuration page (page 105). Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser
Make sure AppleTalk is active. (Select this in the Chooser.)
Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherTalk).
Auto Setup |
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| The printer |
did not |
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automatically |
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set up the |
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printer. |
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Set up the printer |
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manually by |
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| LaserWriter | |
selecting |
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Configure. |
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| extension | |
Reinstall the |
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printer software. |
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(See the start |
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guide.) |
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Select an |
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alternate PPD |
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| LaserWriter | ||
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The PPD might |
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| driver from | |
have been |
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| Apple. | |
renamed. If so, |
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select the |
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renamed PPD |
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82 Chapter 4: Problem Solving
ENWW