HP 5100dtn, 5100tn manual Troubleshooting Flowchart for Macintosh Users, To Mac OS

Troubleshooting Flowchart for

Macintosh Users

Note		This section lists problems that can happen when using Mac OS 8.6
		to Mac OS 9.2.
			YES
1 Can you print from a software application?				Go to step 2.
	NO	Print a short document from
		a software application.

The Macintosh computer is not communicating with the printer.

Make sure the printer’s control panel displays READY (page 94).

Make sure the correct printer driver is selected in the Chooser. (There will be a printer icon beside the name.)

If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser.

Make sure the correct printer has been chosen in the Chooser by printing a configuration page (page 105). Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser

Make sure AppleTalk is active. (Select this in the Chooser.)

Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherTalk).

Auto Setup

did not

automatically

set up the

printer.

Set up the printer manually by selecting Configure.

Reinstall the printer software. (See the start guide.)

Select an alternate PPD (page 102).

The PPD might have been renamed. If so, select the renamed PPD (page 103).

The printer driver icon does not appear in the Chooser.

Make sure the LaserWriter Chooser extension resides in the Extensions folder. If it is not present anywhere on your system, then obtain the Macintosh LaserWriter driver from Apple.

82 Chapter 4: Problem Solving

ENWW