Clearing Jams from the Output Areas
Note
If paper is jammed in the top output area, but most of the paper is still inside the printer, it is best to remove it through the rear door.
1 Push in the two gray latches to release the rear door.
2 Push down the green paper release levers.
3 Grasp both sides of the paper, and slowly pull the paper out of the printer. (There might be loose toner on the paper. Be careful not to spill it on yourself or into the printer.)
Note
If paper is difficult to remove, try opening the top cover and removing the print cartridge to release pressure on the paper.
4 Close the rear door. (The levers automatically return to their original positions when the rear door is closed.) Open and close the top cover to clear the paper jam message.
If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 58).
ENWW
Chapter 4: Problem Solving 61