hp digital copier series

clean the ink cartridge contacts. . . . . . . . . . . . . . . . . . . . . . . . . . 43 clean the printhead contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 replacement alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 perform color calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 override the ink level gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

set the country/region or language . . . . . . . . . . . . . . . . . . . . . . . . . 49 set the power save mode time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 set the ring and beep volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 maintenance menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

7 troubleshooting tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

paper problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

paper jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 paper does not feed from the paper tray . . . . . . . . . . . . . . . . . . . 55 several pages advance at the same time . . . . . . . . . . . . . . . . . . . 55 paper type is not correct or not supported . . . . . . . . . . . . . . . . . . 56 out of paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 paper is too narrow or paper size errors . . . . . . . . . . . . . . . . . . . 56

failure to copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

hp digital copier is not responding . . . . . . . . . . . . . . . . . . . . . . . 56 hp digital copier fails to power on . . . . . . . . . . . . . . . . . . . . . . . 58 hp digital copier will not make copies . . . . . . . . . . . . . . . . . . . . . 58 copies do not look right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

copies are faded, colors are incorrect or dull . . . . . . . . . . . . . . . . 59 entire copy is slanted or skewed . . . . . . . . . . . . . . . . . . . . . . . . . 60 a blank page came out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 orientation of copy is wrong. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 colors are bleeding into each other . . . . . . . . . . . . . . . . . . . . . . . 61 copy has horizontal streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 copy is fuzzy or blurry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 copy has vertical streaks or is missing vertical lines . . . . . . . . . . . . 62 parts of the original are cut off . . . . . . . . . . . . . . . . . . . . . . . . . . 62 copies are too light or too dark. . . . . . . . . . . . . . . . . . . . . . . . . . 64 ink is not filling the text or graphic completely . . . . . . . . . . . . . . . 64

ink cartridge and printhead problems. . . . . . . . . . . . . . . . . . . . . . . . 65

ink cartridges or printheads have problems . . . . . . . . . . . . . . . . . 65 error message when you insert new ink cartridge or printheads . . . 65 ink cartridge error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 ink cartridge is low or out of ink . . . . . . . . . . . . . . . . . . . . . . . . . 66 ink cartridge is missing, or incorrect cartridge is installed. . . . . . . . 66 need printhead alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 create a self-test report for cartridges and printheads. . . . . . . . . . . 67 printhead has failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

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