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HP Designjet 510 ink cartridge and printhead problems, ink cartridges or printheads have problems, error message when you insert new ink cartridge or printheads

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hp digital copier series

ink cartridge and printhead problems

ink cartridges or printheads have problems

error message when you insert new ink cartridge or printheads

The following issues relate to problems with the ink cartridges and printheads inside your HP Digital Copier.

For best results, use only HP ink cartridges and printheads. Refilled ink cartridges may damage your unit. The following tips help maintain HP ink cartridges and ensure consistent print quality:

•Keep all ink cartridges in the original sealed packages until they are needed.

•Ink cartridges should be stored at room temperature (60 –78 degrees F or 15.6 –26.6 degrees C).

•If the protective tape has been removed from the printhead, do not reattach it. Reattaching the tape may damage the printhead. Place the printhead in an airtight, plastic container.

•Once ink cartridges are installed in the print carriage, do not remove them until replacements are available.

The ink cartridges have microscopic nozzles that can clog when exposed to the air for more than a few minutes. The HP Digital Copier is designed to prevent nozzles from drying out under normal use.

Caution! Be sure to turn the HP Digital Copier off from the front panel, and not from a power strip.

A printhead that is not used for a long time can also clog. This causes a noticeable decrease in print quality. To unclog the nozzles, clean the printhead.

Caution! Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges and printhead.

For more information, see clean the printhead contacts on page 45.

do you have the correct ink cartridges or printheads?

To avoid damaging the HP Digital Copier, remove an ink cartridge or a printhead only when a replacement is available.

The HP Digital Copier does not recognize other ink cartridges. For replacement information, see the support and warranty, or see:

www.hp.com/go/copiers

did you remove the tape?

Make sure that you removed the tape from the printhead.

Warning! Be careful not to touch the copper contacts or tower. Exposing ink cartridges and printheads to air reduces their life. Do not remove the ink cartridges and printheads at the same time.

troubleshoot your digital copier

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Contents

hp digital copier series notice WARNING: potential shock hazard contents 6 maintain your hp digital copier Page 8 support services and warranty 9 technical information review the front panel front panel features feature purpose menu functions menu options get help Page load originals and paper load originals load originals in the automatic document feeder avoid paper jams load paper Page recommended paper types papers to avoid tips for loading other types of paper in the main tray choose the paper tray and set the paper type set the paper size Page use copier features make copies make a copy increase copy speed or quality reduce or enlarge a copy make copies lighter or darker change color intensity copy using photo mode enhance text sharpness and photo colors set the number of copies perform special copy jobs print several copies on one page print two originals on one page 2Load the appropriate paper in the main tray 3Press Special Features until Which Size? appears 4Press until the desired photo size appears, then press Enter When How Many? appears, press shift image to increase the margin make two-sidedcopies 1Load your letter- or A4-sizedoriginals in the ADF 2Press the Two-SidedCopy button repeatedly until the desired option –1-sidedoriginal, 1-sidedcopy This option produces a standard single-sidedcopy from a single-sidedoriginal –1-sidedoriginal, 2-sidedcopy prepare a color T-shirttransfer Tip! You cannot use the ADF when making a poster 3Press Special Features until Poster appears The option Poster 2 pages Wide appears by default 4Press to select how wide you want the poster to be stop copying copy setup menu options Enter accessories5 automatic document feeder (ADF) install the ADF input tray replace an existing ADF lid use the ADF two-sidedprinting accessory attach the two sided printing accessory optional hp 250-sheetplain paper tray assemble the 250-sheet plain paper tray set the paper size Set the 2Set the width to LTR to use legal-sizepaper load paper in the optional attach the optional 250- sheet plain paper tray to the unit maintain your hp digital copier clean the glass clean the lid backing clean the exterior maintain printheads and ink cartridges verify a printhead needs to be replaced 1Turn the unit off and then turn it on If the error message still appears, continue with the following steps Open the The print carriage will move to the center of the copier replace the printheads –Close the print carriage and the print-carriageaccess door –Replace the printhead within 24 hours –Never remove an ink cartridge and a printhead at the same time 3Remove the old printhead by lifting the printhead handle and pulling upward handle ink cartridges replace the ink cartridges •Low ink levels •Ink cartridges are approaching their expiration dates –Replace the ink cartridge within 24 hours Caution! Do not touch the copper contacts Note the color bars on the print carriage The ink-cartridgelabel should be face-upafter the cartridge is inserted align the printheads clean the printheads clean the ink cartridge contacts 5Close the print-carriageaccess door 6Press Enter to align the printheads Make sure you have the following materials available: •A clean, lint-freecloth Caution! Be careful not to get ink on your hands or clothing Turn the unit on and open the Clean any visible ink deposits with a clean, soft clean the printhead contacts 4Remove the printhead by lifting the printhead handle and pulling upward Clean any visible ink deposits with the clean, soft replacement alternatives perform color calibration non-hpink cartridges refilled ink cartridges A Color Calibration report is printed At the prompt on the to cancel a color calibration override the ink level gauge Follow these steps to override the Ink Level Gauge: to override the ink level gauge for the black ink cartridge set the country/region or language set the power save mode time set the ring and beep volume maintenance menu options Page troubleshooting tips paper problems paper jams adf tray jams If paper is jammed at the top of the unit, carefully remove the ADF input tray ADF cover ADF input tray 2Gently pull out any paper paper does not feed from the paper tray several pages advance at the same time paper type is not correct or not supported out of paper paper is too narrow or paper size errors failure to copy hp digital copier is not responding Page hp digital copier fails to power on hp digital copier will not make copies copies do not look right copies are faded, colors are incorrect or dull entire copy is slanted or skewed a blank page came out orientation of copy is wrong colors are bleeding into each other copy is fuzzy or blurry copy has vertical streaks or is missing vertical lines parts of the original are cut off Page copies are too light or too dark ink is not filling the text or ink cartridge and printhead problems ink cartridges or printheads have problems error message when you insert new ink cartridge or printheads ink cartridge error ink cartridge is low or out of ink ink cartridge is missing, or incorrect cartridge is installed need printhead alignment create a self- test report for cartridges and printheads printhead has failed ink carriage is stalled other copier problems and errors ink is not drying cover or door will not close copier is in factory mode copier is initializing mechanism error warranty register your product support from the internet hp customer support returning your hp digital copier for service 7Close the access door 8Turn off the unit 10Place the return shipping label on the outside of the box 11Include the following items in the box: Your name, address, and a phone number where you can be reached during the day call in the U.S. during warranty call elsewhere in the world Page call in Australia post- warranty hp distribution center express service limited warranty statement Any replacement product may be either new or Limitations of Warranty Limitations of Liability Local Law environmental statement hp printhead and ink cartridge limited warranty warranty upgrades limited global warranty statement for hp digital copier products limitations of warranty limitations of liability local law Page technical information paper specifications paper weight and paper tray capacities paper sizes paper sizes (continued) phycical specifications power specifications environmental specifications additional specifications order printheads and ink cartridges additional hp digital copier accessories environmental product stewardship program protecting the environment ozone production energy consumption paper use Page index Numerics Page Page special features 3, 21, 22, 23, 25 limitations Page Page Page visit the hp digital copier information center *C7296-90280