hp digital copier series

 

If you are using the ADF, make sure that you place the original print-side up.

 

For more information, see load originals on page 7.

 

do you need to clean or replace the ink cartridges or printheads?

 

Print a Self-Test Report to determine the condition of the ink cartridges and

 

printheads. If the report has missing colors, clean the ink cartridges.

 

Warning! To avoid damaging the HP Digital Copier, remove an ink

 

cartridge or a printhead only when a replacement is available.

 

For more information, see create a self-test report for cartridges and

 

printheads on page 67, clean the ink cartridge contacts on page 43 and

 

replace the ink cartridges on page 41.

orientation of

is the paper size set correctly?

copy is wrong

The paper-size setting might not match the size of paper you are using.

 

Custom-sized paper requires special settings for paper size and

 

orientation. If you are trying to print on these paper types, check the print

 

settings.

 

For more information, see tips for loading other types of paper in the main

 

tray on page 12.

colors are

is the setting correct for the type of document you are printing?

bleeding into

Color documents can use excess ink. Try using the Normal setting or use

each other

HP Premium Papers.

 

is the paper type suitable for this unit?

 

For more information, see recommended paper types on page 11.

copy has

are you using the highest possible print quality?

horizontal

Use a high print quality (Best) for your project.

streaks

For more information, see create a self-test report for cartridges and

 

printheads on page 67, clean the ink cartridge contacts on page 43 and

 

replace the ink cartridges on page 41.

 

do you need to clean or replace the ink cartridges or printheads?

 

If your copy has horizontal smears as if something had brushed against the

 

wet ink, check for a build up of fibers on the underside of the ink cartridges.

 

If the problem persists, replace the ink cartridges.

 

If your copy has white streaks across it, the nozzles may be clogged. Use

 

a Self-Test Report to determine the problem. If the Self-Test Report has

 

streaks, clean the printhead. If cleaning the printhead does not help,

 

printhead may need to be replaced.

 

Warning! To avoid damaging the HP Digital Copier, remove an ink

 

cartridge or a printhead only when a replacement is available.

troubleshoot your digital copier

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