Table B-1. Actions and Warnings

Code, Message

Cause

What to Do

W-PC-7 - Platen Width Not Known Measurement was reset or not performed.

Restart printer to measure platen width.

(PR) Pinch Rollers

A-PR-1 - Pinch Rollers Up

The pinch rollers are up, in the media

 

release position.

Lower the pinch rollers and lock them into the appropriate slot. Refer to the current media settings for the correct slot. If media is out, run the media load procedure.

(SM) System

A-SM-1

- Printer Not Personalized

Defective electronics assembly.

Call service provider for replacement

 

 

 

electronics.

 

 

 

 

A-SM-2

- Invalid Software

Defective software.

Call service provider for updated

 

 

 

software.

 

 

 

 

A-SM-3

- Invalid Personalization

Printer personality incorrect.

Call service provider for replacement

 

 

 

electronics.

 

 

 

W-SM-1 - Printer Not Reset For

Defective electronics assembly.

Call service provider for replacement

Shipping

 

electronics.

 

 

 

W-SM-2 - Head Voltages Not Set

More than eight heads have default

Run procedure to set head voltages.

 

 

voltages.

 

 

 

 

(SP) Supply

 

 

A-SP-1 - Supply Too Small

The diameter of the media supply is

Set the supply tension to idle and

 

 

too small. The printer supports a min- continue printing.

imum diameter of 3 inches under ten- sion.

A-SP-2 - Supply Too Large

The diameter of the media supply is

 

too large for the capacity of the sup-

 

ply & takeup motors.

Reload the supply with a smaller amount of media (see page A-2 for maximum diameter).

W-SP-1 - Supply Media Out Detection Media-out detection using the supply

Off

roll is disabled.

Re-enable Supply Media Out Detec- tion. Be careful to watch for media- out condition.

(SS) Service Station

A-SS-2 - Could Not Move Wipers

Service wipers were not able to move

Home

to their home position or the service

 

wiper home sensor is not working.

Use “Home Service Wipers” in the Service menu to move the wipers home. If the problem persists, con- tact your service provider.

(TU) Take Up

A-TU-1 - Takeup Full

The media takeup spool is full.

Unload the takeup spool and reload media (page 3-21).

A-TU-2 - Takeup Stall

The takeup motor has stalled.

Check for mechanical interference or binding, overloaded spool, out of balance spool, or failure in electronics or motor.

B-12

Diagnostics

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HP 72SR manual PR Pinch Rollers