HP 72SR manual PR Pinch Rollers

Table B-1. Actions and Warnings

Code, Message Cause What to Do

W-PC-7 - Platen Width Not Known Measurement was reset or not performed.

Restart printer to measure platen width.

(PR) Pinch Rollers

A-PR-1 - Pinch Rollers Up	The pinch rollers are up, in the media
	release position.

Lower the pinch rollers and lock them into the appropriate slot. Refer to the current media settings for the correct slot. If media is out, run the media load procedure.

(SM) System

A-SM-1	- Printer Not Personalized	Defective electronics assembly.	Call service provider for replacement
			electronics.
A-SM-2	- Invalid Software	Defective software.	Call service provider for updated
			software.
A-SM-3	- Invalid Personalization	Printer personality incorrect.	Call service provider for replacement
			electronics.
W-SM-1 - Printer Not Reset For		Defective electronics assembly.	Call service provider for replacement
Shipping			electronics.
W-SM-2 - Head Voltages Not Set		More than eight heads have default	Run procedure to set head voltages.
		voltages.
(SP) Supply
A-SP-1 - Supply Too Small		The diameter of the media supply is	Set the supply tension to idle and
		too small. The printer supports a min- continue printing.

imum diameter of 3 inches under ten- sion.

A-SP-2 - Supply Too Large	The diameter of the media supply is
	too large for the capacity of the sup-
	ply & takeup motors.

Reload the supply with a smaller amount of media (see page A-2 for maximum diameter).

W-SP-1 - Supply Media Out Detection Media-out detection using the supply

Off roll is disabled.

Re-enable Supply Media Out Detec- tion. Be careful to watch for media- out condition.

(SS) Service Station

A-SS-2 - Could Not Move Wipers	Service wipers were not able to move
Home	to their home position or the service
	wiper home sensor is not working.

Use “Home Service Wipers” in the Service menu to move the wipers home. If the problem persists, con- tact your service provider.

(TU) Take Up

A-TU-1 - Takeup Full The media takeup spool is full.

Unload the takeup spool and reload media (page 3-21).

A-TU-2 - Takeup Stall The takeup motor has stalled.

Check for mechanical interference or binding, overloaded spool, out of balance spool, or failure in electronics or motor.

B-12 Diagnostics