HP CP4025DN Laser CC490A 10 Solve problems

Manage supplies and accessories ...................................................................................................	162
Print when a cartridge reaches estimated end of life .......................................................	162
Manage print cartridges ...................................................................................................	162
Print-cartridge storage .....................................................................................	162
HP policy on non-HP print cartridges ..............................................................	162
HP fraud hotline and Web site ........................................................................	162
Recycle supplies .............................................................................................	163
Cartridge memory tag .....................................................................................	163
Replacement instructions .................................................................................................................	164
Replace print cartridges ...................................................................................................	164
Replace the toner collection unit ......................................................................................	167
Install memory DIMMs .....................................................................................................	169
Enable memory ...............................................................................................	172
Check DIMM installation .................................................................................	173
Memory allocation ..........................................................................................	173
Install external I/O cards ..................................................................................................	174
Clean the product .............................................................................................................................	176
Clean the paper path .......................................................................................................	176
Product updates ...............................................................................................................................	177
10 Solve problems
Solve general problems ....................................................................................................................	180
Troubleshooting checklist ................................................................................................	180
Factors that affect product performance ..........................................................................	181
Restore factory settings ....................................................................................................................	182
Interpret control-panel messages .....................................................................................................	183
Control-panel message types ..........................................................................................	183
Control-panel messages ..................................................................................................	183
Clear jams ........................................................................................................................................	206
Common causes of jams .................................................................................................	206
Jam locations ...................................................................................................................	207
Clear jams in the right door ..............................................................................................	209
Clear jams in the output bin area .....................................................................................	212
Clear jams in Tray 1 .........................................................................................................	213
Clear jams in Tray 2 or optional Trays 3, 4, or 5 ..............................................................	215
Clear jams in the lower right door (Tray 3, 4, or 5) ..........................................................	216
Change jam recovery .......................................................................................................	217
Solve paper-handling problems ........................................................................................................	218
Product feeds multiple sheets ..........................................................................................	218
Product feeds incorrect page size ...................................................................................	218
Product pulls from incorrect tray ......................................................................................	219
Paper does not feed automatically ..................................................................................	219
Paper does not feed from Tray 2, 3, 4, or 5 .....................................................................	220

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